Customer Service Microsoft Office

Hagar Kareem Desouky Mahmoud

E-mail: **********@*****.***

Address:** ****** ****** **-****** Cairo, Egypt

Mobile: 010-********

Career Objective:

Utilizing and enhancing my skills and qualifications at a big organization which encourage continuous education and development of its employees, through which I can interact and work efficiently in a dynamic environment to prove myself.

Work Experience:

September 2011 till now QNB Al Ahli Egypt

HR Communication Senior Executive, January 2015 till now

Responsibilities & Duties:

Manage internal communications output.

Prepare strategic communication plan for the bank.

Ensure communication strategy is consistent and reflects the organization’s strategic vision.

Suggest what information should be presented to employees.

Set timing of release to coordinate with bank events or initiatives.

Publish videos and photography on bank website and blogs.

Execute steps within a certain time frame.

Handle the “Ask HR” communication channel inquiries in a professional & timely manner.

Ensure the proper handling for the CRM ticketing system when answering an employee.

Customer Service Executive, February 2014 till January 2015

Responsibilities & Duties:

Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.

Research customer questions regarding electronic funds transfers and initiate disputes when appropriate, including the completion of all necessary documents and affidavits.

Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.

Assist the operations processing specialist by verifying the accuracy of document images.

Maintain branch and group target on quarterly basis.

Teller, September 2011 till February 2014

Responsibilities & Duties:

Assist Customers in their everyday banking needs; withdrawals, deposits, currency exchange...etc.

Utilize Every Chance to highlight products to customers, develop opportunities, and guide customer to appropriate point of contacts in the branch

Apply the relevant regulations and instruction of CBE regarding foreign currency exchange and withdrawal. Trainings Received

July 2009 – August 2009: NSGB - Customer Service Retail

July 2008 & June 2009: Arab African international Bank- Auditing Operation Department Education:

2010: Benha University

Commerce – Grade: Good- Major: Accounting.

Saray EL-Quba school 2006

Human Resources Diploma AUC

Preparing academic IELTS in British Council.

NLP, Neuro Linguistic programming.

Moderator of Economics and Banking, Change Model, Cairo university.

Stock Market Course, Model of Egyptian stock exchange, Cairo University

Principles of banking operating system, Egyptian Banking Institution in Egypt

Investment and Banking ICGE Model, AUC

Languages:

Mother language: Arabic

Second language: Fluent English

Interests and Activities

Traveling.

Reading.

Skills

Microsoft office tools.

Adobe Photoshop.

Presentation skills.

Excellent Communication skills

Problem Solving.

Personal Information

Gender: Female

Marital Status: Single

Date of birth: 03/Feb/1989

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