Curriculum Vitae NICOLE ROSSITTO

(H) 402-***-****

acystz@r.postjobfree.com

(C) 402-***-****

www.linkedin.com/in/nicolerossitto

EDUCATION

Bellevue University, Bellevue, NE

Master of Science, Leadership and Coaching 2015

Applied Leadership Project: Full Range Model of Leadership: During Implementation of the Patient

Protection and Affordable Care Act within One Organization

Program GPA 3.916

Bellevue University, Bellevue, NE

Bachelor of Science, Healthcare Management 2012

Capstone Project: Consumer Driven Healthcare Plans, Health Savings Accounts

Program GPA 4.0 Cumulative GPA 3.22

AWARDS

Deans List December 2008

Deans List June 2008

Deans List December 2007

RELATED EXPERIENCE

Speechcraft Coordinator/Instructor March 2016

Organize, develop, and instruct a class of 15 participants over an eight-week instructional program of

Toastmasters, Internationals Success/Communication Series. Designed to teach public speaking skills to

club members and non-club members in an environment that fosters positive feedback to encourage

individual growth and personal success.

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NICOLE ROSSITTO

PROFESSIONAL EXPERIENCE

Summary

Exuberant leader with the skills and experience to lead a team with collaboration, balance, and coaching

to better facilitate a united team environment, which produces a responsive competitive atmosphere.

Proven record of streamlining processes to increase efficiency and sales through lead management and

accountability. Coached and motivated team toward achieving well over 171% of Q1 YTD goal, 146% of

Q2 YTD goal and 136% of Q3 YTD goal, which contributed to dramatically exceeding Q4 YTD goals.

Successful track record of meeting and exceeding team performance targets with the combined effort of

an energetic and focused team members, through collaboration, forward-thinking methodology, and goals,

which led to successful outcomes.

Skills

Executive Coaching Certification Team Development Presentation Skills

Salesforce Admin/Lead Management Call Center Experience Crucial Conversations

Power 4 Kaizen Training Maintain Share Point Site Crucial Accountability

Six Sigma Green Belt Training CMS Guidelines Speech-Craft Coordinator

Microsoft PPT/Outlook/Word/Excel ACA Guidelines Toastmasters Competent Communicator

NE Insurance Health Life License Networking

BLUE CROSS BLUE SHIELD OF NEBRASKA

1998 2016

Manager Consumer Sales Promoted 2015

Led Individual Consumer Sales Unit of 12-15 agents who were responsible for attaining 5,200

contracts for the 2016 plan year. Contributed toward marketing efforts to achieve maximum

generation of leads. Managed lead prioritization and streamlined the sales process to improve

efficiency. Coordinated and guided new product development and assisted in achieving targeted

launch dates.

Redesigned web lead process flow through Salesforce to improve the speed of call return, which reduced

call back times from 4+ hours to minutes.

Met with internal department managers on a regular basis to maintain balanced communication in order to

decrease delays, due to unexpected impediments, and to discuss what works well between departments.

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NICOLE ROSSITTO

Successfully developed and implemented long-term and short-term sales contests, which motivated and

produced record sales, including an outstanding daily contest with record breaking results, within a 12

hour period.

Analyzed call reporting to identify call volume times and lead generation in order to make strategic

business decisions to drive sales and facilitate growth.

Managed and coordinated team scheduling with home office, satellite office, and remote staff to ensure

scheduling adjustments were meeting business needs.

Monthly one-on-one meetings with each staff member to provide feedback regarding individual

performance, develop goals, establish progress, address issues, mentor, and resolve concerns.

Wrote job descriptions and annual reviews. Held weekly team meetings as well as hiring, interviewing,

and managing the internal sales team.

Experienced event planner and accomplished presenter including building PowerPoint and Prezi

presentations.

Successful track record of meeting and exceeding team performance targets with the combined effort of

team coaching and team collaboration.

Monitored live and recorded calls through InContact phone system to ensure team was applying

compliant protocols.

Salesforce administrative duties including reporting, lead monitoring, and sales tracking through

Salesforce.com.

Regional Consumer Sales 1998-2015

Direct to consumer sales including under 65 product lines, over 65 product lines, ACA compliant plans,

Medicare Supplemental plans, Medicare Part D, and Medicare Advantage plans.

Trained newly hired agents on products, policies, and procedures; Salesforce system; and internal

operations within the organization.

Developed external vendor relationships to achieve organizational growth through referrals.

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NICOLE ROSSITTO

Territory management including building relationships, presenting seminars, attending health fairs and

public relationship, community and civic events.

Assisted in company launch of Medicare Part D, utilizing excellent communication skills.

Presented informative seminars to retiree groups.

Effectively managed leads to meet and exceed sales expectations month after month.

Consistently a top performer, winning annual sales contests and trips.

Adaptable to new products, processes, regulations, and application systems.

Worked effectively with teams to develop application systems and processes.

Led Power 4 Project to implement individual agent specific landing pages.

Created fillable application to streamline the process through underwriting and membership systems.

Organizational Involvement

Read to Lead, Book Club (10/2016 - Present)

Blue Cross and Blue Shield of Nebraska

Initiated the BCBSNE book club, available to internal employees interested in expanding their leadership

knowledge base through reading fundamental leadership books. Led collaborative discussions to improve

ones individual leadership skills, as well as assist others in developing their own leadership abilities.

Toastmasters (06/2014 Present)

Blue-Ah Busters Chapter

V.P. Public Relations Organize events

V.P. Membership Assist in growing membership

Sergeant at Arms Facilitate the start of each meeting

Competent Communicator status achieved (07/2016)

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