Manager Customer Service
Resume:
Troy C. Swaney
*** **** ******* **** • Valparaiso, IN 46383
acysnv@r.postjobfree.com
Experience:
Operations Manager-2.5 years
Convert a 100 year old building into a state of the art slitting facility
Responsible for all plant personnel-training to SOP, safety, discipline, evaluations
Improve Efficiencies and productivities through Lean Objectives
Purchasing of Consumables, and maintenance needs
Maintain an accident free work environment through changing cultures and training
Provide production data to Corporate personnel
Adjust schedules, production and employee, to suit customer needs
Bookkeeping – approved all invoices pertaining to Manufacturing Facility
Customer service and meeting directives and specifications
Supervised daily plant operations
Responsible for P&L of facility
Establish an Environment Based on Safety, Quality, and a High level of Productivity
Prepare Budgets and Capital Expenditure proposals
Audit and approve Payroll
Critique security of the facility and employees
Review every Production run for quality and accuracy.
Report Directly to President and Vice Presidents
Plant Superintendent - 15 years
Responsible for all personnel – hiring, evaluation, discipline, training, ISO9002-2008, OSHA mandated training and terminations
Maintained accident free record for 10 years with no facility loss time for all employees
Purchased materials and supplies
Maintained and repaired all plant equipment - Oversaw maintenance and repair of the facility
Supervised daily plant operations
Negotiated rates with larger customer base
Built and dispatched loads
Bookkeeping – approved all invoices pertaining to Manufacturing Facility
Customer service and meeting directives and specifications
Scheduled - staff and delivery schedule
Planned steel efficiency process by assigning machine operations and directives
Trained personnel to operate equipment - cranes, slitters, cut to length lines, banding lines, forklifts and shears
Relocated plant equipment from Colorado and Texas disassembled, loaded, and reassembled back to facility.
Traffic Manager/Training Coordinator – 3 years
Tracked all inbound and outbound rail, truck and barge shipments
QS9000
Semi- truck maintenance and scheduling of drivers
Negotiated truck rates and movement of 40,000 tons of steel product per month
Instructor of Haz-Com
Certified Haz-Mat responder
Incident Commander
Annealing Facility Manager – 6 years
Scheduled steel and calculated loads
Maintained Ebner H2 HiCon furnaces - mechanical and electrical systems
Maintain a clean, safe work environment
Balanced High Speed base fans
Ordered all supplies and gases
Maintenance Mechanic – Repair and Rebuild – 7 years
Moved entire steel processing plant to new location
Braner coil slitters, Whiting overhead cranes, computerized 4-high rolling mills, Hyster, Clark, Toyota, Nissan and Caterpillar forklifts, conveyors, Signode banders, minor machining lathe and Bridgeport mill, small engine repair, front loaders, Bobcats, trenchers, JLG man lifts and generator repair
Employers:
Heidtman Steel, East Chicago, Indiana (June 2014-Present)
Mid- State Industries Incorporated/ Danville Steel, Arcola, Illinois (March 1998-Dec 2013)
(Plant Supt.)
Steel Technologies, Ghent, Kentucky & Portage, Indiana (March 1988-March 1998) (Traffic Manager/Training Coordinator, Annealing Facility Manager, Multi-Craft Maintenance Repairman)
Bennett Marine, Deerfield Beach, Florida (Oct 1986-Aug 1987)
(Assistant Plant Manager)
Asphalt Clinic, Marathon, Florida (Aug 1986-April 1987)
(Site Foreman)
B.D. Wilhelm, Denver, Colorado (Feb 1986 – Aug 1986)
(Small Engine Mechanic)
Dietrich Industries, Hammond, Indiana (Sept 1979 – Jan 1986)
(Maintenance ‘A’ Mechanic)
Prior positions: Assistant Plant Manager, Forklift Operator, Asphalt and Sealcoat Supervisor/Crew Leader
Education:
Indiana Wesleyan University, course of study: Business Management. Currently enrolled in Merrillville, IN GPA 4.0, 49.67 credits
Purdue University, Course of Study: Engineering and Technology with an emphasis on Industrial Engineering GPA 4.0, 41 Credits
Indiana Vocational Technical College, Accounting GPA 4.0
Certifications:
Haz-Mat Technician
Advanced DOT Shipping Hazardous Material
Haz-Mat Incident Commander
Haz-Mat Safety Officer
Emergency Responder
Confined Space Entry & Rescue
DOT Haz-mat Bills of Lading
Forklift Train the Trainer, through Nissan Lift trucks
Compliant Management – Indianapolis
Hazardous Waste Management Rules
Awards:
Safety recognition awards yearly
Perfect attendance award yearly
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