Yolanda Bull

**** ***** **. ************, ** ****0

904-***-**** 904-***-****

acysmi@r.postjobfree.com

EDUCATION

Advanced Career Training/UEI Jacksonville, FL-- Networking Technology Diploma 08/00-05/01

Army National Guard Ft. Gordon, GA -- Certified Wire Systems Installer 09/93 - 11/93

PROFESSIONAL SKILLS

• Proficient in Microsoft Office including MS-Word • Excel • Outlook, Lotus Notes • Windows (all versions) • Telephone Etiquette, Irate Customers • Relationship Building, Customer Retention

PROFESSIONAL EXPERIENCE:

First Coast Service Options., Jacksonville, FL 8/2014 – 7/2016 Medical Associate

• Evaluate Medicare Part B claims to determine medical necessity.

•Provide accurate, timely, courteous, and personable customer service to Medicare Part B providers and beneficiaries via written communication.

Reichard Staffing, Jacksonville, FL 6/2014 – 08/15/2014 Medical Associate- for First Coast Service Options

• Evaluate Medicare Part B claims to determine medical necessity.

•Provide accurate, timely, courteous, and personable customer service to Medicare Part B providers and beneficiaries via written communication.

Visual Solutions Inc., Jacksonville FL, 11/2013-3/2014 Telephone Service Representative- for Novitas Solutions

• Researching and answering all Medicare Part B telephone inquiries received from providers and other interested parties. These inquiries normally cover general Part B information, claim status and Medicare policy and procedures. The ability to multi task is an essential requirement.

Cannon Recruiting, Jacksonville FL 12/2012 - 10/2013 Post-Closing Operations New Origination Corrections - for Bank of America

•Process incoming vendor rejects from Document Processing. •Monitoring and researching daily reports. Also escalating any issues that may need to be resolved by upper management and to determine if we should Block or Unblock Credit lines based on discovery. •Responsible for contacting internal and external customers to correct closing issues and system discrepancies •Audit, gather, analyze, and rejected documents sent for recording for completeness and accuracy to determine if recreate of HE package was required. •Assisted with training new associates in Quality review of loan documents based on Bank of America’s standards.

.J.P. Morgan Chase, Jacksonville FL 07/2011 - 09/2012 HL Customer Assistance Specialist

• Responsible for managing the customer experience through the loan modification process, as their primary contact for your customers and approved third parties. • Also accountable for communicating the investor specific documentation requirements, reviewing and analyzing all documents provided by the customer and preparing the customer's file for underwriting. • Also required to research and resolve inquiries and problems related to individual circumstances on loans and will serve as a liaison between the customer and other entities, including internal departments within Chase. • Also worked on a balanced a workload consisting of customer modification requests at all stages of the process, including communication of post-underwriting decisions and trial plan adherence and completion.

Pionear Staffing, Jacksonville FL 2/2010 - 7/2011 Post-Closing Document Resolution- for Bank of America

• Ensuring all documents from the closing is complete & that there is a clear to fund completed with some loans. • Reviewed and corrected defects in closing packages after the closing has taken place. Making the necessary preparations for the loans to be sold in their Secondary Marketing quickly as possible.

J.P. Morgan Chase, Jacksonville FL 08/2008 - 10/2009 Chase Works Associate- Imaging support / Note validations

• Strong attention to detail, verifying that all notes are correct and the Chain of Title is properly executed before shipping out also, assisted the Research Department with uploading documents into the Captiva system so they can be available on their Filenet program for company use. Overtime as needed (weekends, nights or holidays)

Accounting Principals, Jacksonville FL 08/2007 - 08/2008 Shipping Support - for JP Morgan Chase

• Strong attention to detail, selecting funded Notes to be shipped & ensuring that the information is accurate before sending out to outside Mortgage companies after being sold. • Also managed other duties such as Vault Audits, working reports within the Shipping Department as well as the Research Department when needed. • Overtime as needed (weekends, nights or holidays)

Aerotek Jacksonville, FL 03/07-08/07 Post Closing Associate - for Bank of America

• Auditing Home Loans & Lines of Credit accounts. Ensuring that the loans are set up accurately also making sure that the deeds are properly completed for the various counties & states.

Enhanced Recovery Corporation Jacksonville, FL 05/06 - 03/07 Collections Representative

• Outbound & inbound calls assisting customers with ways to get their finances back on track. Collecting on delinquent accounts ranging from 0-31 days, 31-60 days, 61-90 days and 90+ days.

EVERHOME MORTGAGE COMPANY Jacksonville, FL 12/03 - 03/06 Customer Care Representative

• Handled 120-175 inbound customer service calls per day. Consistently exceeding departmental goals and provided a detailed understanding of their mortgage and escrow accounts and taxes, also assisted customers with a better understanding of loan documents. • Recognized by manager for detailed and accurate work ethic

WASHINGTON MUTUAL Jacksonville, FL 07/02 - 12/03 Customer Care Specialist

• Assisted customers with basic account information such as issues with their escrow account according to their loan Documents.

CITIBANK UNIVERSAL CARD Jacksonville, FL 09/98 - 07/02 Customer Service - Phones

• Handled 100 - 225 inbound & outbound calls, resolved billing issues, handled irate calls as needed.