Customer Service Microsoft Office

Alec F. Filippini

856-***-**** ***************@*****.***

Summary of Qualifications

Bachelor of Science in Business Administration with focused coursework in accounting, finance, marketing, operations, and technology

Proficient in Microsoft Office suite of applications (Word, Excel, PowerPoint)

Patient and helpful; works well with people of all ages and backgrounds

Strong individual contributor who also works well as part of a team

Experience providing service to people of all ages and backgrounds

Able to balance and prioritize multiple activities

Proven responsible for delivering high quality work on time

Employment Experience

Intern / Sports Administration August 2016 – Present

SMG Sportsplex, Warminster, PA

College internship main responsibilities included creating and implementing a marketing plan to grow the client base, managing the Instagram and Facebook social media marketing campaigns, registering new clients, inventory management, facility and operations management, keeping sports league statistics, cash and inventory management, and working as a youth instructor teaching basketball to children from ages 4 to 10.

Sports Camp Counselor Summer 2013 and 2015

YMCA, Moorestown, NJ

Main responsibilities included managing groups of children (Kindergarten to 4th grade) and teaching them how to play a variety of sports such as basketball, baseball, football, and soccer. Other responsibilities included teaching the children how to respect others and maintaining a positive attitude.

Customer Service Associate June 2014 – August 2014

FunPlex Entertainment Center, Mount Laurel, NJ

Responsible for running the full set of amusement park rides, ensuring the safety and efficiency of ride operations, resolving customer issues, and providing all around high quality customer service.

Sporting Events Referee June 2012- August 2012

Total Turf Experience, Pitman, NJ

Responsible for all aspects of refereeing men’s flag football games including explaining and enforcing the rules, clock and scoreboard management, and ensuring quick resolution to any conflicts among players.

Lawn Maintenance Services April 2010 – Aug. 2011

Owner of my own business where I provided lawn care services for homeowners in my area. Responsibilities included all aspects of lawn mowing and yard maintenance, billing, purchasing supplies, service sales, and maintaining good customer relations.

Education

Cairn University Jan. 2013 - present

- Bachelor of Science in Business Administration.

- Cumulative GPA of 3.25.

- Member of NCAA Division III -]men’s basketball team.

Montclair State University Sept. 2011 – Dec. 2012

- General Education.

- 3.04 GPA in my first three semesters of college.

Volunteer Experience

oGoodwill Industries of Southern NJ July 2012

oSoup Kitchen in Camden, NJ and Trenton, NJ Various 2010 – 2012

oSpecial Olympics Event Management April 2010

oChurch Youth Group Charity Events Various 2010 - 2012

Honors and Activities

oMember of NCAA Division III Men’s Basketball program

oNamed to CSAC All-Academic Team in the Spring Semesters of 2014 and 2015

oAcademic honors in two of first three semesters in college

oActive member of my church youth group

oEarned Coach of the Year award in the intramural basketball league at my college

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