Office Manager/Quality Assurance/Compliance

Christine Goodson

Charlotte, N.C. Area

Cell 704-***-**** Email: **********@*****.***

Objective

Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my administrative and work experience to a growing industry. I look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed my goals. I take pride in my work and my reputation as a hardworking, self-sufficient, problem solver that will jump in and help when and wherever needed to get the job done and done properly.

Work History

Dynamic Design Solutions Inc (Front Office)

Sept 2016 to Feb 2017

Maintained office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Maintains office efficiency by planning and implementing office systems. Contributes to team effort by accomplishing related results as needed. accounts payable/receivable. Process and record all Credit Card, Cash, PayPal, etc.… Payments. Maintained all Utilities by maintaining services and handling payments. Follow proper accounting methods, policies and principles. Ensure compliance and accuracy in all tasks and assignments. Meet financial accounting objectives given to me by CEO/Supervisor.

United Receivables Group (Compliance - Quality Assurance)

Dec 2013 to Jan 2016

Supervised Collectors as they spoke to Customers about a Debt they owe and it was my responsibility to ensure that they were following the Fair Debt Collection Act (FDCPA) and was 100% compliant. When an employee violated the FDCPA I would document and report them to their immediate Supervisor and recommend a course of action Ex: Verbal, Written, Retraining, Suspension and/or Termination depending on the violation and any other previous violations/issues in their Human Resource file. I assisted in created the Policy and Procedures manual along with the Transferring of Accounts Rules. It was my job to review requests made by the Team Manager for an account to be transferred to another collector if they properly executed the call, documented the account, ensured the customer received the Validation of Debt, payment plan and Claim release.

One Love Services (Area Coordinator/Office Manager)

May 2005 to July 2013

As Office Manager (2005) and Area Coordinator (2008-2013) I was responsible for the day to day operations of the Gastonia Location. I was required to complete Customer Service Workshops and Trainings (amongst many other certifications) to ensure I provided outstanding Customer Service to our Clients, their family members and any/all visitors to One Love Developmental Services. I believe that this position has taught me numerous skills that I not only utilize those skills in my professional life but also in everyday life, such as: strong interpersonal skills, excellent organizational skills, strong verbal, written, communication skills and the ability to handle stressful situations whether it be within the office, out in the community and especially when resolving certain problems that are sensitive to this population. I have appreciated the opportunity to learn Client Specific Trainings which specializes in various Developmental Disorders and Mental Health Diagnosis, I feel confident that the knowledge I gained will continue to help me throughout life when dealing with different types of people whether that might be different beliefs, personalities, different cultures and at times even those with special needs and/or circumstances.

Trainings, Skills and Certifications

Proficient in Microsoft Office Suite (Word/Excel/PowerPoint/OneNote/Outlook/Publisher/Access)

QuickBooks, Job Shop, Odyssey, Clinic Tracker EMR Software. Medicaid Billing, IPRS Billing, Alpha MCS & Alpha CM.

Effective Speaking, Motivational Interviewing, Diversity Training, Management Training, The Customer Focus (Virtual Training Program), Client Rights, Confidentiality, HIPAA, OSHA, First Aid & CPR, BBP, Medication Administration, Personal Conduct, Rights & Responsibilities, Workplace Violence, Abuse Neglect & Exploitation, SCIP-R, TCI, NCI Certified, Certified Nursing Assistant. As the Area Coordinator at One Love Services we obtained our CARF Accreditation - 2009 & 2012 (Both received 3 year accreditations) and CABHA Accreditation which both are required by The State of North Carolina DHHS.)

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