Customer Service Representative

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JA’MELL WATSON

Professional Experience and Qualifications

-Customer Service -Client Relationship Building -Call Center

-Communication -Public Relations -Data Entry

-Detail Oriented -Analytical Skills -Financial Services Management 06/2015-09/2016 Protect Security Atlanta, GA

Security Officer

● Maintain the safety and welfare of residences of the property.

● Prevent and deter vandalism and crimes within the community.

● Work alongside the police department to maintain a secure environment.

● Prepare incident reports and maintain logs of daily activities within the community. 02/2013-05/2015 PODS Clearwater, FL

Senior Customer Service Representative

● Handled escalation calls and provided one-call resolutions for the clients.

● Provided clients with financial disputes, issued credits to their accounts, provided refunds when necessary and processed collection payments.

● Exhibited excellent communication and writing skills.

● Processed orders for existing clients that received extra discounts on existing orders.

● Assisted various military branches with federal moves across the country . 05/2010-01/2013 Aetna Insurance/Xeron Company Cary, NC Life Claims analyst

Initially started as a technical support rep and assisted members with troubleshooting the website for their clients.

Assisted clients with account maintenance such as setting up passwords and claim forms.

Assisted clients with member services problems and insurance plans issues.

Received a promotion to Aetna Life, where I handled death claims, insurance payouts and made sure that all proper documents were completed properly and signed.

Provided customer service assistance with the proof of death forms, with finding beneficiaries of the deceased and verifying check payments with federal banks. 08/2011-10/2012

Business Administration

Microsoft Office Suite

2010 (certified 08/13)

University of South Florida

Licensed Security Officer

Tampa, FL

Technical Skills

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