Spa Receptionist

Kaizza Franzz Castillo Moraleda

Phone: 050-***-****

*************@*****.***

OBJECTIVE

To secure a challenging and rewarding role where I can apply the skills, knowledge and expertise I have gained throughout my career for the success growth of organization.

EMPLOYMENT HISTORY

Spa-Receptionist

Hilton Resort & Spa

September, 2016

High-standards of personal appearance

Excellent telephone etiquette

Exceptional time management and organizational skills

Expert in cash handling and management

Provide tier one services by greeting clients as they arrive

Answer questions regarding the spa's services and products

Answer telephone calls and provide information asked for

Hostess

Hilton Resort & Spa

February, 2015 August, 2016 (1 year 6 months)

Hilton Resort & Spa Marjan Island

Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting

Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials

Prepare seating assignments prior to service and present plan to restaurant

Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

Waitress

Hilton Resort & Spa

December, 2014 February, 2015 (2 months)

Hilton Resort & Spa Marjan Island

Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients

Prepared tables for meals by setting up linens, silverware, and glassware, and by removing used or dirty dishes and glasses from tables and counters

Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.

Public Area Attendant

Hilton Resort & Spa

December, 2013 November, 2014 (11 months)

Cleans rooms, hallways and restrooms

Cleans and maintains restaurants and banquet halls

Sweeps carpets

Empties ashtrays and urns

Polishes furniture and fixtures

Vacuums and polishes elevators

Keeps the front of the hotel free from trash.

EDUCATION

Saint Mary's Dominican School

Saint Mary's Dominican School

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