Customer Service Microsoft Office

Shaneika Henderson

**** **** ***** **. *********, OH 44105 610-***-****

***********@*****.***

OBJECTIVE: To obtain a position where my skills and experience will be utilized in a challenging manner, proving my worth as a valued employee.

Experience:

Quality Hotel, Easton, PA 2013-2016

Housekeeping

Clean rooms, lounges, lobbies, bathrooms and hallways.

Vacuum and wash carpets and rugs.

Empty wastepaper baskets and ashtrays.

Transport trash to waste disposal equipment.

Dust and polish wooden surfaces and furniture.

Replace light bulbs and repair fixtures.

Replenish bathroom and mini bar supplies

BJ’s Wholesale Club, Jersey City, NJ

Supervisor 2008-2014

Supervise team members. Plan, schedule and direct their work.

Forecast staffing needs for Event Specialists and Lead Event Specialists.

Independently recruit, interview, and hire shift personnel.

Build relationships with store managers and customers.

Analyze and report daily event execution.

Develop and recommend opportunities for event improvement.

Manage inventory and equipment for events.

Bed, Bath and Beyond, Jersey City, NJ 2012-2013

Supervisor

Responds to and solves Customer Service Inquiries.

Perform Cash Office Functions, researches discrepancies, follows up on all overages/shortages, maintains cash accountability.

Monitors Cashiers and Customer

Directs and Monitors Cart Retrieval Process.

Coordinates and monitors merchandise returns.

Prepares and Monitors Front End Area for Efficient Operations

Harts Warehouse, Jersey City, NJ 2005-2008

Packaging/Loading operations lead

Stack and pile finished goods into containers

Maintain database of packages

Fill out forms and papers to record measurement, weight, and product count.

Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.

Boys and Girls Club, Jersey City, NJ 2003-2004

Volunteer

Provide homework and tutorial assistance to children

Coordinate with parents, teachers, and club members to develop individual education plans for members.

Assists in planning field trips for members, as well as community outreach to local hospitals and elderly care facilities.

Qualifications:

Proficient in Point of Service cashier systems. Customer service oriented in dealing with employees and vendors.

Experience in supervising 15-20 employees.

Extreme attention to detail without sacrificing efficiency.

Flexibility in scheduling.

Possesses a level of proficiency with Microsoft Office.

Ability to work in a high volume, deadline oriented environment.

Contact this candidate