Customer Service Manager
Resume:
Tamisha Campbell
Fort Worth Tx, 76140
*******.**********@*****.***
Objective- Obtain a position as a customer service/call center representative, where my 8 plus years of experience can improve customer satisfaction. To be a team player in a well oriented organization as well as, maximize my skills in a challenging environment for a great company.
Skills & Abilities
- Typing 40wpm
- Knowledge of Microsoft Office
- Knowledge of business office equipment (fax, copy, printing, scanning, email etc.
- Multitasking
- Prioritizing
- Organization
- Technical skills
- Interpersonal Skills
- Problem Solving Abilities
- Dependability
Experience
Property Manager - Public Storage December 2014-Current Position
Make courtesy, commitment, and collection calls to all delinquent accounts.
• Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions. Answer inquiries about account from concerned customers.
• Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements.
• Ensure the appearance of the property is customer ready.
Prepare all delinquent accounts for auction status
• Manage, verify, balance cash drawer; prepare and make daily bank deposits
• Research regarding unsettled account balance that is completely or partially unpaid
Road-side assistant specialist- Dialog Direct August 2014-December 2014 (Call Center)
• Answer incoming calls and assist customers as needed
• Properly probe and/or diagnose customer event
• Effectively utilize system applications to achieve desired outcome, including communication with third-party suppliers
• Document required information via system application
• Provide emergency roadside assistance to customers 24 hours a day, 365 days a year
• Act as a liaison between the servicing location and the customer
• Demonstrate excellent phone and customer service skills to interact with internal and external customers
• Resolve or escalate customer service issues
• Perform various duties as assigned by the supervisor to support the efficient operation of the call center
Front desk receptionist- Ideal pest and lawn June-2013- October 2013
• Providing administrative support in order to ensure all services are Performed in an effective timely manner.
• Receive, direct and relay telephone messages.
• Taking payments over the phone from customers.
• Scheduling and confirming appointments for customers to get services.
• Greet, assist, and direct customers to correct offices for meetings.
• Organizing files, documents and folders of customers that receive services, create spreadsheets and charts.
• Receiving and sending invoices, use of all office equipment.
Customer Service Manager - Wal-Mart Supercenter January 2007 -November 2013
• Ensuring proper operations in the front end of the store.
• Provide change for cashiers, prepare cash registers and perform register audits.
• Address all customer inquiries and concerns.
• Approving bank cards or checks for all accurate transactions.
• Supervise cashiers, give breaks and lunches
• Address any conduct or attendance issues from employees
• Provide training to new associates.
• Conduct interviews for potential employees.
• Setting the example to all employees by practicing proper safety protocol, following guidelines and company policy.
Education- Oscar Dean Wyatt High school 2003-2007
References
Misty Maxwell- Wal-Mart Supervisor 817-***-****
Diana Lopez - Wal-Mart Associate 682-***-****
Diana Rangel- Agape Christian Daycare 817-***-****
Bryan Campbell 817-***-**** ext.171
Paul Fleming Public Storage District Manager 972-***-****
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