Test Manager

Sreenivasa Mandapati Phone: 630-***-****

Email : **********@*****.***

OVERVIEW

Over fifteen years of experience in Software quality assurance and Test Management with good experience working in web based, SOA, internet, intranet, network and .NET applications.

Excellent understanding of full software development life cycle (SDLC), and expertise in developing test strategies, test scripts, test cases, test data creation, test plans, test procedures, decomposition of test requirements and testing standards for both System and UAT testing.

Hands-on experience in specific testing expertise includes unit, integration, system, performance,User acceptance testing (UAT), smoke and regression testing of several banking, insurance, hotel management, healthcare, telecommunications, and consumer product related applications.

Proven experience in user interface, business requirement analysis, creation of test environments.

Experience in onshore/offshore model.

Supervised staff of 25+ QA members and administer more than $2M test resources annually.

Good experience in using Iterative, Agile and Scrum methodologies.

Sound knowledge in system specification analysis, testing methodology and test plan formulation, HP Tools installation, integration and acceptance testing.

A dynamic, result and goal-oriented leader with excellent communication, negotiation and presentation skills, capable of making astute decisions and working under pressure.

Strong analytical and problem solving skills.

Good experience in problem solving, Root cause analysis, defect management and deployment tracking.

Knowledge of ISI,CMMI and ITIL processes.

Excellent knowledge in testing methodologies and processes using Agile and Waterfall methods.

SKILL SET

Network: TCP/IP, Ethernet, VPN, Internet/Intranet, VoIP, DHCP, LAN/WAN, U-verse, router configuration, WIFI, TDM, Fiber Optic, VHO, IPTV

HARDWARE: IBM 1401/ 370/ 30XX/ ES-9000, IBM Pentium PC, IBM compatible desktops

OPERATING SYSTEMS: Unix, Linux, Windows 7/10/Vista.

Lang/ Tech: C, Java, J2EE, BASIC, COBOL, Visual Basic, VBScript, JavaScript, HTML, XML, and DHTML, .NET, ActiveX, ASP, PL/SQL, XML

DATABASES: Oracle, MS SQL Server, DB2, MS Access

TOOLS: MS Office Suite (Excel, Projects, Outlook), Visio, Crystal Reports, Mercury Interactive Tools (Quick Test Professional,WinRunner, LoadRunner, HP ALM 11.0),TFS,JIRA, ITKO/LISA, TIBCO,MQSeries,Selenium and SOAP UI.

EXPERIENCE:

JP Morgan Chase,Chicago

QA/Test Manager

November 2011 – Present

Currently working as QA Manager in Commercial Card Services division.

Extensively using the Agile process and Agile Maturity Model(AMM) in completing number of releases.

Consolidating the Agile developed sprints and its test scenarios into Waterfall tests.

Built a new team of 20 QA analysts by reviewing resumes, Interviewing and selecting.

Training of the new team on existing applications, tools and QA processes identified for the project.

Extensively involved in setting up QA H2H profiles in dashboard and testing end to end file transmission(Client file submission to Pay Source for SUA Payments).

Established, implemented and improved QA infrastructure, test procedures, process and quality standards in accordance with overall development and product releases.

Created a positive work environment where all team members could contribute their best work.

Mitigated QA risks including escalation to senior management and collaborated with cross-functional teams to ensure testing quality.

Authored and presented master test plan to all project stake holders. Developed entire test suite along with test Strategy and test plan.

Created a highly effective QA team with a 1 to 3 development ratio without compromising the quality.

Actively working with QA Director to determine budget for the QA Team.

Provided project timelines, level of efforts, detailed status reports, risk assessments and gap analysis to all project stakeholders

Designed the system level test approach with various scenarios and tests for each functional requirement.

Achieved quick turn around on defects by managing defect backlogs.

Decreased test time by 40% collaborating with Test Automation plan effort for each release.

Lead all test case writing and execution tasks, which also included delegating appropriate tasks to team members, based on individual expertise and experience.

Extensively using ALM 11 to manage and track defects for resolution during testing.

Creating daily status reports to track the progress of testing and document the issues.

Participation in Project stakeholder meetings and team lead meetings for issue resolutions and upgrading the knowledge base with innovative discussions on new testing methodologies, procedures and lean management procedures.

Having one-one basis meeting with team members to discuss about any issues they may have.

Participated in bug review meetings to explain and prioritize issues with PMO, Development and Product Managers.

Provided test strategies and managed different aspects of testing e.g. Functional, Smoke, Load, Regression, Performance, Integration, 508 Compliance, Web Service, ETL and workflow testing.

Managed all phases of testing from requirement to implementation e.g. Unit, IST, UAT and Perf.

Created RTM (Requirement Traceability Matrix) for FR to map 3000+ business rules to the test scripts.

Deriving the testing cycles and assigning the work to team members.

Updating the test progress to Stake Holders.

AT&T, IL

QA Manager and Process Coordinator

February 2008 – November 2011

Worked as QA Manager and Test Coordinator for different releases of U-verse

Light Speed project.

Lead the all testing phases for assigned projects prioritized by the PMO (Project Management Office)

Responsible for the creation of the QA strategy, Entry& Exit criteria.

Documentation of the testing timeline, ensuring detailed application level test plans and test scripts are developed, documented and executed by QA resources within the testing window.

Manage and lead the QA processes and Production deploys.

Conduct pre-User testing before turning over the testing environment to the user community.

Closely review the Change Requests (CRs) and plan the required testing activities.

Ensure the availability of a test environment to perform the Test cycles and provide technical support to users throughout the user testing cycles

Using the organization’s application manage and track defects found in QA & UAT testing and ensure defect traceability to requirements

Communicate categorization of feedback and set expectations appropriately. Contribute to ensuring the quality and completeness of the test artifacts and testing process. Actively engage and improve the testing methodology across teams

Play an active role in influencing the timelines for releases by providing accurate QA estimates. Deep-dive into complex issues with development teams to ensure quick turnaround time of QA defects.

Responsible for scheduling and directing the testing tasks to offshore and onshore teams.

Coordinate and closely track the daily testing activities between Onshore and offshore teams.

Conducted daily meetings with different teams along with development to discuss the issues and work progress to meet the deadlines.

Participate in the BRD reviews with product and signoff the document.

Coordinate with QA team, Product, PMs and Business Analysts to clear the issues and complete the testing tasks ontime.

Using Quality Center for test management and metrics reporting.

Involved in data and environment setup.

Extensively involved in QA testing of nearly 60 different web service request and response calls between interfaces.

Participate in discussions,review sessions with architects, business requirement analysts and developers to meet the end user expectations.

Making sure the product has been tested thoroughly to avoid issues in production.

Conducting group meetings with on and offshore teams to discuss any issues they have during the testing.

Updating the progress and status of testing to management .

Work with the project managers, development, system and QA testing teams to assign defects and ensure that defects are addressed, resolved and closed promptly

Provide ongoing metrics for measuring the testing cycle (completeness and defect management) and develop standardized testing processes.

Perform other duties as assigned and active participation in the project closure activities.

DTE Energy, MI

Comply and Organize System Test Efforts

February 2006 – January 2008

Completed the project by working as Release Test lead.

This client is one of the nation's largest diversified energy companies with regulated electric and gas utility businesses.

Involved in directing the team to comply and organize system test efforts.

Designing the testing procedures and process for test management.

Being responsible for managing, controlling and coordinating all test life cycles (unit, integration, system and UAT).

Tracking the daily progress of work and conducting team meetings to assess the individual team member activities.

Adopting Agile methodology for entire testing and development of the project.

Conducted and coordinated all testing phases of LotusNotes 7.2 client upgrades including Thick Client, Thin Client, and browser upgrades.

Publishing software test deliverables identified during each control point of SDLC, including test plan, test strategy, test case/script, and results analysis.

Coordinating test activities and necessities with business, development, CM, deployment and production groups.

Participating in lot of manual testing and result analysis.

Extensively used Quality Center for defect management.

Prepared LOE, test environment requirements, identify resource/skills and test schedule.

Formulating new "defect prevention" strategy reengineering existing testing and inspection processes.

Accomplishing on time, under budget delivery of all modules worked so far, complying with adopted IT standards.

Used QTP for test automation and involved in the design of the automation framework.

Extensively used Quality Center for test management and defect tracking.

Reviewing test plans, test cases and test scenarios based on the business requirement documents and functional requirement specifications.

Working on CSB application for energy (power and gas) customer billing and vendor PSM (Portfolio Sales Management) system.

Interacting with the developers and end users to resolve technical issues.

Coordinating defect fixes while doing different phases of testing.

Preparing the TBD metrics during the testing phase.

Carrying out regression testing on the new build of the application.

AT&T, MO

The Light Speed Project

March 2005 - January 2006

Worked as a Senior QA Test engineer, and coordinator.

Worked for the client who will provide integrated IP-based television (IPTV), ultra-high-speed broadband, IP voice and wireless bundles of products and services.

Convened project team meetings with business analysts for clarifying the total functionality of the application.

Prepared test plan based on the business requirement documents.

Assigned defects to developers for a fix.

Coordinated between different groups to fix the defects in time.

Participated in all phases of system testing, integration testing and UAT testing of SDP.

Participated in the knowledge transfer sessions with the other groups.

Prepared test strategy, test plan, bug reports and TBD metrics.

Responsible for analysis, programming and testing.

Worked on the project wherein the platform includes TIBCO to connect the various software applications (SDP) and network hardware to activate and manage high-speed Internet services (DSL).

Used Agile methodology for entire testing.

Participated and reported status in all test related project team meetings.

Worked on Amdocs Ensemble which is a platform for customer care, billing and order management (OMS).

Ensemble supports convergent multi service operations including voice, data and Internet protocol (IP) services in Wireline and wireless environments.

Derived the data validation test strategy.

Documented the automation strategy and the test plan.

Used SOA using WebSphere, web services standards such as SOAP and XML data input.

Performed effective testing and problem solving on 24/7 working bridges.

Integrated project plans for different projects to track the resource availability and usage.

Wells Fargo, CA

QA Lead

January 2004 - February 2005

Worked as a Senior QA Engineer and Lead.

Worked for the client a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance through almost 6,000 stores, the internet and other distribution channels across North America and internationally.

Participated in designing the functionality and usability of the system from end user perspective.

Responsible for designing and developing test plan based on the functional specifications and user requirements.

Created test cases for different scenarios.

Designed the quick test professional automation structure.

Performed functional, integration, system, validation and regression testing.

Defects were tracked, reviewed, analyzed and compared using Mercury Test Director.

Extensively involved in script review in order to do batch processing and setting the environment.

Performed database testing using SQL queries.

Documented and communicated test results.

Enabling entire QA and development team to effectively collaborate to improve application quality.

Worked with development team to ensure testing issues are resolved.

Sprint, TX

System Test Lead

July 2003 - December 2003

Worked as a QA Lead, and Senior QA Engineer.

Worked for the client one of the largest cellular telecommunication and networking industry in the US.

Responsible for preparing Service Level Agreements (SLA) and test plans.

Responsible for collecting performance requirements and goals from the clients.

Experienced in deriving the test strategy, designing test scenarios based on clients requirements and system architecture.

Extensively used QTP for the functional testing of the application.

Derived automated scripts sing QTP to check the web application flow and used external files for the data driven test.

Used data parameterization for various data fields to run the script for unique values.

Designed and developed an intranet application for EIT to publish performance analysis over the clients intranet.

Developed few tools, which can track the series of test executions, configuration changes of the system, running oral conversations at the time of executions, application availability status.

Used RUP methodology with iteration, phases and artifacts of the project.

Prudential, NJ

Sr QA Engineer

November 2002 - June 2003

Worked as a Senior QA Engineer.

Worked for the client who serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the US, and these companies offer a variety of products and services, including mutual funds, annuities, real estate brokerage franchises, relocation services, and more.

Participated in designing and development of plans, test cases and test documentation using Test Manager.

Generated test scripts debug and run the test scripts using Rational robot.

Performed load testing on all the three databases.

Created test cases for each functionality and automated the bug free test cases for regression testing.

Followed RUP for entire testing.

Performed different types of unit, integration, system and regression testing.

Generated the detailed reports of the defects and created comparison charts.

Participated in the testing of the codes generated for production reports.

Executed SQL statements in database to verify successful population of data from front-end to the back-end.

Performed user acceptance testing.

Responsible for creating, enhancing, running test cases, and tracking cases and defects using Clear Quest.

Used ClearQuest for activity-based change and defect tracking.

Worked with development team to ensure testing issues are resolved.

Allstate Insurance, IL

Insurance Information System

November 2001 - October 2002

Worked as a Senior QA tester, and analyst.

Worked on the project that gives online quote for the customer auto and home insurance in different States of USA.

Participated in the quality assurance analysis and testing of insurance information system.

Developed a test database in Microsoft Excel to conduct data driven test.

Developed test cases for auto and property modules (home owners, renters and condos).

Participated in the regression testing of property module with different data (Datadriven Test).

Used pre-execution checklist to verify that the environment is ready for testing.

Executed all the test cycles, and report any defects in the Test Director database, fix and component test defects.

Migrated changes to the test environment.

Participated in the quality assurance analysis and testing of insurance information system.

Used Winrunner test tool for automated testing and for generating test scripts.

Used Test Director was used for tracking the defects.

Responsible for extensive testing of various situations along with the implementation team, resolved the issues and problems.

Used Test director for bug tracking.

Abbott, IL

Y2k Testing of Web Applications

February 2001 - October 2001

Worked as a Senior QA Consultant.

Worked for the client a global, broad-based health care company devoted to discovering new medicines, new technologies and new ways to manage health.

Responsible for the functionality, security and configuration testing of the application.

Responsible for documentation and reporting the test process status to the manager.

Developed test cases and test scripts using WinRunner for functionality, security and regression testing.

Investigated software bugs and interacted with developers to resolve technical issues.

Worked extensively on Y2k testing of different web applications.

Analyzed user, and business requirements and developing a system test plan and test scripts.

Responsible for automation of Test Scripts for functional and regression testing using WinRunner.

Prepared test data and verified the results against expected results.

Performed manual testing of the whole system.

Wrote SQL statements to extract data from tables to verify the output data of the reports.

Participated in user acceptance testing with users along with providing training to end-users

Used TestDirector to manage the testing process.

Participated in security testing and regression testing.

Nationwide Insurance, OH

Intranet IPAS Web Application

March 1999 - February 2001

Worked as Senior QA Consultant.

Worked for the client one of the largest insurance and financial services companies in the world, with more than $148 billion in statutory assets.

Developed of test cases and scenarios for the IPAS.

Responsible for testing this web application workflow, and testing the .NET application for the data integration.

Imparted training to the team members on QTP.

Studied the new custom software and created the base plan for the testing scenarios.

Developed automated test scripts using QTP.

Created individual modules for client info, policy, rules, administration and system of the insurance information system.

Wrote VB scripts to parameterize the actions to test different screens of the whole application.

Used TestDirector to manage the whole testing process.

Documented the defects and errors in the application and suitable actions taken by consulting developers and system engineers.

Participated in requirement analysis.

Conducted unit, integration, system and regression testing for the intranet IPAS web application.

EDUCATION

BS in Electronics and Communications Engineering (BE)

Post-Graduation Diploma in Computer Applications (PGDCA)

Master of Business Administration (MBA)

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