Customer Service High School
Resume:
Kayla Chang
**** ***** ****. **, *******, AB T*E 5W9
Home: 403-***-**** Cell: 403-***-**** ***-*****@****.***
Summary
Upbeat, enthusiastic, and hard-working full-time university student majoring in Management with leadership experience looking for full-time summer employment.
Skills
Speak fluent French
Conversational Spanish
Strong communication skills
Customer Service
Strong organization skills
Able to use Microsoft Applications
Certificates
Grade 11 Honor Society
High School Diploma
French Immersion Certificate
International Languages Certificate of Achievement in French and Spanish
AGLC ProServe certification – March 2016
Experience
Promotion/Street Team
May 26 2016 – Current
AMP Radio – Newcap Radio
Representing and the radio stations brand in a professional manner at events
Promoting the radio station in a fun way to encourage people to listen
Going above and beyond to engage listeners at the event
Manage time effectively for set up at a clients event
Engaging with clients and listeners in a professional manner
Setting up station equipment in an organized and timely fashion
Writing accurate feedback reports for clients, managers and sales representatives
Reception
May 14 2016 – August 31 2016
Crash Performance and Health – Calgary, AB
Communication with patients
Billing the invoices to the respective insurance companies
End of Month responsibilities
Cleaning, set-up, and organization of the office and clinic
Maintaining personal files
Making arrangements for courier shipments
Provide assistance to the health practitioners and patients
Front of House/Back of House
May 15 2016 – August 31 2016
Hoodoo Foodoo Food Truck – Calgary, AB
In charge of food preparation
Barista
Cashier
Server/Customer Service
Stock Associate
October 5 2014 to August 2015
Hollister Co. – Calgary, AB
Prepped and attached censor to clothing
Took inventory of stock
Replenished shelving
Assisted customers in finding the correct item of clothes and/or accessories
Organizing and cleaning the store
Soccer Referee
May 2012 to July 2015
Calgary Minor Soccer Association – Calgary, AB
Reinforced rules and regulations of the Calgary Minor Soccer Association and Alberta Soccer Association
Howdy Guest Services
May 2014 – July 2015
Calgary Stampede – Calgary, AB
Answered guests’ questions and guided them around the Stampede grounds
Was available to any of the guests’ needs
Volunteer
Assistant Soccer Coach
April 26 2014 to Present
Calglen Soccer Club – Calgary, AB
Lead and planned practices
Planned the line-up for games
Responsibility for girls between the ages 10 and 12
Volunteer Food Server
March 7 2015
Calgary Drop in Center- Calgary, AB
Served food and beverages to the homeless
Volunteer Registration Clerk
October 5 2013
Ride For Refuge – Calgary, AB
Greeted guests/participants
Collected and kept track of amount of donations
Registered the participants
Activities
Soccer – Calgary Minor Soccer Association
2008 to 2013
Dance – Marda Loop Counterpoint Dance Academy
2006 to 2015
Styles: Jazz and Ballet
Cheer Team – Western Canada High School
Intramurals – University of British Columbia
Dodgeball - 2015/2016
Ultimate Frisbee - 2016/2017
Education
University of British Columbia Okanagan – Kelowna, BC
Started September 2015
Western Canada High School – Calgary, AB
September 2012- June 2015
References
References upon request
Contact this candidate