Account manager/ FES Supervisor

**** **** **** ****** 317-***-****

Indianapolis, IN 46222 ********@*****.***

Career Objectives

I want to continue advancing in life through acquired knowledge and experience; to earn the opportunity to excel as a leader along with being a viable company asset. I am seeking a positon in which I can grow professionally and personally. The standard I have set for myself is to always excel in my work field with hard work, perseverance and dedication.

Education

High School graduate with some college

Two years of College (Accounting) 2010-2012 University of Phoenix Tempe, AZ

Technical Skills

Operating Systems

Microsoft Windows 7, Vista, XP and 95

Oracle JD Edwards Enterprise One 9.0

SAP Business Objects

SAP Crystal Reports

FES ( Fulfillment Execution System) Order Planning

FES ( Fulfillment Execution System) Temp Application

System Software/Applications

Microsoft Office Excel 2007, 2010

Microsoft Office Word 2007, 2010

Gmail

Work Experience

RRD/PTG, July 2014 – January 2017(381 Airtech Parkway Suite 198, 46168) 317-***-****

FES Supervisor/FES Account Manager -

Hold shift agenda meetings explaining the needs that have to be met in order to get orders out based upon SLA Agreement

Maintain work flow while supervising personnel to ensure job expectations are being met to company standards and specifications

Interviewing new hires and turning in the proper documentation if the associate was recommended for hire

Rating employees on their Performance Reviews for potential pay increases

Export reports from Business Objects and JD Edwards into Microsoft Excel Spreadsheets for Replenishment

Setting up all FES locations and making sure that the dimensions, min and max levels are set correctly in the system

Produce proper scheduling to ensure employees are placed correctly to meet customer demand while controlling labor based upon productivity

Monitor personnel work load and redirect them to critical areas of need while indentifying training needs or resource improvement

Responsible for reporting accurate numbers on a daily report for the FES and Shipping Department

Point of contact pertaining incorrect shipment or overcharge for orders shipped from RRD / Liaison between RRD and ZAGG customer contact involving Franchise and web orders

Identify, research and correct location issues due to; over picks, mixed item lots, items received in wrong, item SKUs that were inaccurately transferred or moved physically and systematically

Analyze job tasks and personnel performance to identify any issues or ways to improve processes

Set up and maintain “Fix-Pick Locations” for high volume SKUs

Send end of shift Reports via email to the appropriate Managers

KPI Metrics during my time of service over the Department

1.2015 FES (Orders Shipped 1,500,000 – Units Shipped 4,300,000 – Total Revenue $5.6 million)

2.2016 FES ( orders Shipped 2,500,000 – Units Shipped 6,400,000 – Total Revenue $6.8 million)

Manger Kelven Mercier = 317-***-****

Aircom Manufacturing, (6205 E 30th street,46219) 317-***-****

Quality Lead – (September 2013 – July. 2014)

Making sure electronic units are assembled properly for the quality of the product before being shipped out

Filling out the correct documentation accurately assuring the quality of the product

Experience using micrometers, calipers, and weight measuring

Ability to regularly test and check samples of the company product, also inspecting previous assembled units before next process

Moriden America, (9760 Mayflower Park Dr #100,46032 317-***-****

Quality Assurance Lead – (January. 2012 – August 2013)

100% check of all product before leaving the premises

Recording and reporting all quality issues to the Quality manager while keeping accurate records of defected products

Placing Hold tags on all incorrect products while ensuring that the QA process is documented and communicated to the associates to agreed quality levels going forward

Oversees determination of need, selection and implementation, and maintenance of the appropriate tools etc.….

Stopping productivity in the case that product is defected or an immediate rework is needed so that the problem can be corrected before shipment

Manager Sam Pugh= 317-***-****

Greenwood Machine,( June 2011 – December 2012 (700 International Dr,46131)

Assembler Supervisor: Sherry McWilliams 317-***-****

Assembling small rotors for biopsy machines

Checking all parts before passing on to be assembled

Meeting production quota on a daily basis due to customer demand

Report problems with quality of material to Production Supervisor

Maintaining a clean and organized work area to facilitate manufacturing functions

Rock Tenn Company, September 2004– May 2011 (200 Stephens Drive, 40356)

Packing Inspector/ Line Lead Supervisor=Manager Diane Locker 859-***-****

Responsible for ensuring that the department is adequately staffed while paying close attention to the needs of the employees and making adjustments as needed

Responsible for making sure that each associate performs tasks relevant to their job descriptions

Sets performance standards for employees and creates realistic goals for them to achieve

Attends meetings to communicate status updates while learning about new tasks the employees will be involved in and discuss any issues that can cause conflict to the operation

Ensure that each line was set up with the correct product and assist with changing the machine over to the appropriate carton size

*References

David Stoddard – ZAGG Fulfillment/ Quality Manager – 801-***-**** or 801-***-****

Sidney Colliver – ZAGG Customer Service Specialist – 801-506=7376 or 801-***-****

Laura Clark – ZAGG Franchise Account Manager – 801-***-****

Arta Soedirham – RRD Site Controller – 574-***-****

Brian Hallsey – RRD Master Scheduler – 317-***-**** or 317-***-****

Kyle Stephens – RRD Production Control Coordinator – 317-***-**** or 812-***-****

Other references are available upon request

Contact this candidate