Customer Service Microsoft Office

Jinghui Liu (Jeremy)

**Ave, Flushing, NY ***** 347-***-**** ******@***.*** Legal Status: H1B Holder EXPERIENCE

**/**** – Present MSL Vacation Inc New York, NY

International Education Consultant & Human Resource Coordinator

Counseled international students on U.S. undergraduate applications. Performed as the liaison between schools and students

Assisted students in deciding majors, academic goals; explain university offerings, course requirements

Provided details/deadlines, and other information regarding tuition and admission

Collected and evaluated international students’ documents for their undergraduate applications

Filed F-1 visa applications for international students, offered visa mock interviews

Filed I-539 for students who wished to change their status to F-1 while residing in the U.S. under other visa types

Reviewed financial documents for I-20 Certificates of Eligibility to ensure international applicants have adequate program funding

Counseled students to prepare complete documents to apply Optional Practical Training (OPT)

Supported Chinese students through the process of culture shock to help them adapt to new environment

Served as interpreter for Mandarin speaking clients to ensure their care needs are met

Advised and performed outreach on best practices regarding maintaining status, travel, health insurance, and other immigration regulations and requirements

Coordinated with international students to manage airline booking, enrollment documents, accommodation requests, airport transfers, and payments

Effectively deal with multiple tasks under demanding timeframe, including regular office works, such as reply email, answer phone call, data entry, scanning, and paperwork 11/2016 – 02/2017 Law Offices of Jun Wang New York, NY Paralegal

Responsible for filings, petitions, case management, and mock interview

Experience in EB-1A, I-589, I-129, I-130, I-912, I-131, E-28, I-907, I-765, I-730, I-485, AR-11, I-539

Reviewed and filed 100+ immigrant and nonimmigrant visa petitions, student & tourist visa applications, successfully obtained B1/B2 and F1 visas for 55 assigned clients

Translating legal documents from Chinese to English or vice versa

Assisted with initial client interview to obtain relevant case data and aided with determination of case issue and development of necessary strategies

Coordinated all in-bound call and e-mail traffic for legal service from clients

Comprehensive knowledge of immigration laws, legal codes, court procedures EDUCATION

09/2013 – 05/2015 New York University New York, NY M.A. International Relations

05/2009 – 02/2013 The State University of New York at Buffalo Buffalo, NY B.A. Mathematics

QUALIFICATIONS

2+ years working experience in International Education Consulting & Human Resources

Substantial knowledge of non-immigration and immigration laws and procedures including F-1, B1/B2, Asylum, EB2/3, L1, H1B

Maintained the highest level of confidentiality and handle sensitive information

Excellent interpersonal skills, positive attitude, detail oriented, and customer service

Ability to multitasking and handle heavy caseload

Strong office technology assistance including: office equipment maintenance SKILLS

Proficiency in Adobe Acrobat, Microsoft Office Word, Excel, Outlook

Bilingual in English and Mandarin

Type 70 wpm with complete accuracy

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