Customer Service Manager
Resume:
ADRIENNE M. TAMPLIN
*** ****** ******* ***, ** **209
**********@*****.***
EDUCATION
Ellison High School - Killeen, TX
Saint Leo University - Sumter, South Carolina
Major: Business Administration and Human Resources
EXPERIENCE
Family Dollar Stores, Inc. - March, 2016 – Present
General Manager, Columbia, South Carolina
Provide consumer information and perform sales and customer service functions.
Supervise assistant managers, customer service representatives, distribution, shipping, receiving, and quality control.
Resolve customer problems and handle customer complaints.
Work to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand sales.
Manage retail store staff, hire and train new employees, motivate current employees, schedule employee hours, and oversee payroll.
Plan store layout and displays to simplify customer shopping and promote products.
Maintain all required documentation and safety manuals; ensure all safety procedures, and OSHA standards.
Auto Money Loans - November, 2014 – February, 2016
Branch Accounts Manager, Cayce South Carolina
Responsible for processing vehicle titles and maintaining all financial automotive loan accounts.
Increased 50 new loans every month and profit share for the office.
Responsible for initializing financial contracts and conduct all analyses to determine appropriate loan balances.
Processed and filed all legal court documentation. Non Lawyer representative for Company
Fiscal Management of the costs and expenses in the operations of Company guidelines.
Advance Auto Parts, March, 2014 – October, 2014
General Manager of Operations, Winnsboro, South Carolina
Fiscal Management overseeing 42 outside commercial contracts
Human resource, regulatory compliance staffing, payroll and benefit administration for the entire staff.
Trained lower level management to read P&L statement, weekly reports and Company compliance regulations.
Assists with operations of financial reports, forecasting the annual budget.
Supervise associates, customer service representatives, distribution, shipping, receiving, and quality control.
Train all new and existing employees on Operating Procedures, certification updates and safety compliance training.
Conducted annual safety audits, building and equipment inspections, incident reports, and safety operations.
Maintain all required documentation and safety manuals; ensure all safety procedures, and OSHA standards.
Advance America Cash Loans, April, 2012 – February 2014
General Manager, Columbia, South Carolina
Initializing financial contracts and performed both in-office and field collection calls to lower bad debt.
Local marketing, coordinating community events,
Developing and maintaining local business partners to increase revenue.
Human resource training, regulatory compliance staffing, payroll and benefit administration for the entire staff.
Supervised, work schedules; and trained employees on all state compliances; including company policies and procedures for multiple offices.
Maintained accuracy on all company inventory and state audits.
Increased 70% in revenue and lowered Bad Debt by 86% within a year.
Prepared PDL; CSO; CGP reports for local office and attending conference call meetings and district and state conferences.
First American Cash Advance, November 2002 – April 2012
Area General Manager of Operations – Columbia, South Carolina
Operational Reports, Payroll and Human Resource Functions, P&L statements for multiple locations.
Local marketing including, coordinating community events, and developing local business contacts.
Supervised over 50 employees, maintained work schedules, and trained employees on all state compliances, including company policies and procedures for multiple districts.
Maintained accuracy on deposits, withdrawals, disbursement, company inventory and state audits.
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