Customer Service Insurance
Resume:
Keith R. Prem
*** ******* ****, *********, ** ***12 410-***-**** *****.****@*******.***
Underwriter & Customer Service Representative (CSR) Insurance Industry
Support Key Account Management & Core Client Relationships Exceed Service Expectations
Insurance professional with over 25 years experience in the industry with diverse background within the Carrier and Brokerage markets. Skill sets include proficiency in underwriting and account management with a broad variety of account sizes ranging from small market to large market business within the Commercial Lines and Personal Lines market.
I am pursuing a career with an established insurance group of which will allow me to remain challenged on a daily basis to succeed and assist in overall growth of their organization in an underwriting or account service role.
Hold the right skills mixture of customer service skills to support key business areas:
New Client Development Sales & Revenue Growth Customer-Centric Relationship Building
Market Expansion Competitive Product Positioning Account Development/Management/Retention
Lead Generation Client Relationship Management Sales-Cycle Management
Professional Career
HOFFBERGER INSURANCE AGENCY FEBRUARY 2016 – SEPTEMBER 2016
Personal Lines CSR
Key Account Management Service Delivery & Quality Customer-Centric Communications Inbound Service
Work with main insurance companies, including Chubb, Safeco, Travelers, and AIG. Support personal insurance needs with customers.
Negotiate with underwriters on product pricing, reinstatements, and cancellations. Service high-value clients and their auto, home, umbrella and valuable items policies.
Update TAM/Agency Management (AMS) Systems to provide the insurance agency with advanced customer data and reporting features as well as invoices and documentation.
Broker hard-to-place business through non-standard markets and Atlantic Specialty Company.
Quote new business/renewals and prepare new homeowners policies with paid receipts for settlement purposes. Resolve client issues and address coverage questions as needed.
OFFICE TEAM & RANDSTAD JANUARY 2015 – FEBRUARY 2016
Administrative Roles
The following is a collective overview of the various administrative, inventory, and CSR roles performed.
Diversified Work Skills Variety in Work Environment Client Service Synergy
Managed phone calls and messages, completed filing, greet visitors, maintain schedules and reservations, received packages, and data input into accounting system. Sorted and distributed mail.
Input customer data into proprietary system due to upcoming merger with another credit union.
Supported the Commercial Lines Department and the CSR staff.
Input shipping and container information for imports as well as other crucial factors into Excel tracking spreadsheet.
Data input into spreadsheets in order to complete repossession set up and processing refund requests.
Keith R. Prem
Page 2
Professional Career, continued
BROOKE MCDONALD & ASSOCIATES BALTIMORE, MD 2013 – 2014
Account Executive
Coordinated Sales Activities Grew Solid Business Practices Produced Results & Delivered Solutions
Sold commercial insurance products, including Workers’ compensation, commercial auto, and liability. Served as member of the account management team, sustaining an estimated $25MM in premiums.
Maintained relationships with new and existing clients. Aided with retention, servicing, and developing one owner’s book of business worth an estimated $10MM of mainly Erie Insurance Company business.
Applied a customer-centric approach to this account executive role. Focused on providing professional customer interaction to make for a helpful and informative relationship management process.
Networked with third-party service providers as needed; i.e. The Chesapeake Employers Insurance Company (formerly IWIF) for workers’ compensation.
Assisted with business development processes sales, service, and marketing.
INSURANCE PARTNERS, LLC 2011 – 2013
Sr Account Executive, Commercial & Personal Lines Manager
Drove Insurance Sales Identified Sales Opportunities Handled Multiple Priorities / Projects
Sold general liability, property, business personal property, inland marine, commercial auto, workers’ compensation, and umbrella insurance policies, primarily Erie Insurance Company business.
Created proposals for commercial and personal lines, including automobile, homeowners, boat, motorcycle, flood, and umbrella insurance coverage. Life Insurance quoted and sold for commercial and personal clients.
Assessed business property/contractor’s equipment and reviewed electronic data, theft, employee dishonesty, premises operations liability, completed operations, ERISA, employment practices and benefits liability.
Reviewed the WC and GL audit and adjust payroll. Conducted in-depth analysis into the insurability and risk factors that ensured employers took on limited risk and generated the best outcome.
Conducted daily insurance tasks utilizing the Applied Management Software System Program.
LAW OFFICES OF WAYNE T. PREM P.C. TOWSON, MD 2010 – 2011
Insurance Manager
Sold Insurance Products Negotiated Repayment Resolutions Supported Client Accounts Quality Service
Monitored outstanding balances and followed-through with customers owing past due balances. Initiated collection letters as part of the company’s overall collection management system.
Advised senior management on account statuses and provided updates to accounting. Reduced outstanding receivables by 20%.
Keith R. Prem
Page 3
Professional Career, continued
Negotiated the length and acceptable amounts for repayments, outlining terms that encouraged rapid repayment on part of the debtor.
METLIFE AUTO & HOME OWINGS MILLS CITY, MD 2009 – 2010
Personal Lines Underwriter
Made Solid Policy Decisions Prioritized Workload Supported Sales & Service Team Sound Underwriting Skills
Analyzed data to integrate into the risk analysis and underwriting process, while serving as a point-of-contact for colleagues and superiors on issues relative to the overall risk management plan.
Evaluated new business applications and renewal policies for acceptance, modification or denial.
Negotiated with agents in regards to new business in order to maintain a profitable book of business. Proposed coverage modifications to align policies with risk assessments.
Reviewed the eligibility and feasibility of client insurance applications. Addressed non-compliant or incomplete applications and other inaccuracies with agents.
Additional Work History:
Zurich Financial Services Baltimore, MD 1989 – 2009
Senior Commercial Crime Underwriter 1999 – 2009
Underwriting Analyst, Associate Underwriter Small Business and Construction 1996 – 1999
Market Research Analyst, Rates and Rules 1994 – 1996
Senior Underwriter Personal Lines 1993 – 1994 / Personal Lines Underwriter 1990 – 1993
Associate Underwriter Personal Lines 1990
Underwriting Specialist, Rates and Premiums, Personal Lines 1989
Education, Licensing & Training
MBA, Business Administration, University of Baltimore
BA, Psychology, University of Richmond
Property and Casualty, Life and Health Insurance License, State of Maryland
Contact this candidate