Management Service

Dan Klemmer

Home: 614-***-****

**** *********** ***** ****: 614-***-****

Dublin, OH 43016-9598 E-mail: ***********@***.***

BUSINESS TRANSFORMATION CONSULTANT

Senior management consultant with 26 years of experience creating and implementing improvements discovered through team-driven business transformation initiatives. Consistent record of organizing complex projects, designing solutions and implementing innovative strategies that enhance company profitability and efficiency. Backed by a career in:

Business Transformation

Out-sourcing/In-sourcing

Project Management

Offshore Business Transition

Team Facilitation

Automated Workflow

Organizational Design

Image Technology Application

Strategic Planning

Data Management

PROFESSIONAL ACCOMPLISHMENTS

Klemmer Consulting, LLC, Columbus, OH 2009 - Present

Contract with IT and management consulting companies to bring a strategy based, Business Transformation methodology to application development, off-shoring, outsourcing and business reengineering initiatives.

Management Consultant – OCLC, Cardinal Health, Compass Bank, Nationwide Insurance, GFS

Defined the future operating environment for a western cement manufacturer engaged in venture backed acquisitions targeted to double company size. Moved the firm from a decentralized model to shared services, eliminating duplication while standardizing practices.

Managed the business assessment of a $1.3 billion grant program for the State of Ohio. Identified a “burning platform” then created a fact base to validate opportunities in application development, compliance, training, performance tracking and customer support.

Identified a retirement service firm’s key customer valued processes and led strategy sessions to target cost reduction and system improvement opportunities. Facilitated the redesign of over 70 operational sub-processes in support of customer satisfaction targets.

Worked with a regional sun-belt bank to align sales and service operations with its’ Spanish parent. Directed development of unique business processes where specific U.S. regulations and practices required deviation from global process standards.

Documented and analyzed the end-to-end processes of a national credit union service organization. Facilitated goal setting, then crafted future state process scenarios aligned with a single data repository, document library and workflow. Calculated ROI and constructed a strategic roadmap for development and deployment.

Facilitated creation of a process centered business structure for a national medical distribution company. Clearly defined the value stream at the enterprise level, identified core processes, then designed workflow models for critical path activities.

Defined and documented the “As Is” process environment of Canada’s largest national food distribution company. Identified key business areas that would benefit most from standardization, consolidation and system enhancement in support of a shared services strategic model. Justified the new direction with cost savings from error reduction alone.

Dan Klemmer continued

Keane Inc., Boston, MA 2006 to 2008

Engaged with Keane clients as the Business Transformation engagement lead responsible for managing process redesign and change management. Oversaw system architects, application developers, and client project teams in the delivery of business transformation services and the off-shoring of operational processes.

Senior Engagement Manager – State Street, Principal Financial Group, The Hartford, Fidelity

Introduced eSignature, eApplication, data integration and rules-based processing to streamline new business acquisition netting $16 million while also cutting cycle time by 75%.

Based on SDLC guidelines, created common software development and maintenance processes for the on-shore/off-shore functions of a $248 billion mutual fund company.

Sogeti, USA LLC, Columbus, OH 2002 to 2006

Contractor to this global consulting firm, delivering a diverse range of technology enabled process solutions to both business and IT clients.

Senior Business Transformation Consultant – Chase Home Finance, JPMChase

Developed a process driven approach to creating a global banking asset management system. Scoped initiatives, documented user processes and identified architectural requirements.

Facilitated “Should Be” workshops, applying image, data warehousing and workflow concepts to end-to-end loan processing. Quantified performance, defined requirements, and tailored business processes. Through modeling, demonstrated the ability to cut a 30 day process to 7 hours.

Led client teams to design business processes that enabled newly developed outsourcing arrangements and a global consolidation of IT functions.

Nortel Networks, McLean, VA 2000 to 2002

Worked for a global consulting division managing international teams of consultants in delivering process-oriented solutions to Internet and Telecommunication clients.

Senior Business Reengineering Consultant – Cable and Wireless, Star 21

Developed and implemented business processes for a $240 million broadband wireless start-up in Germany. Designs focused on advanced switch technologies, data integration, data warehousing and workflow enablers.

Led a British/American team in optimizing and standardizing the network operating processes of a $14 billion global telecom provider.

Led “Should Be” process development sessions for a Canadian telecom company looking to expand operations in the United States.

Worked as a subject matter expert with an internal group of consultants to define practice-wide process methodologies.

EDUCATION and PROFESSIONAL DEVELOPMENT

Proficient practitioner of the Rummler-Brache process improvement methodology.

Drake University, Des Moines, Iowa MBA

Iowa State University, Ames, Iowa BS

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