Customer Service Insurance

CAREER OVERVIEW

SKILL HIGHLIGHTS

CORE ACCOMPLISHMENTS

PROFESSIONAL EXPERIENCE

KATRICIA FRAZIER

****************@***.***

Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Results-oriented Medical Biller with excellent organization, communication and relationship-building skills. Schedule management

Problem resolution

Deadline-oriented

Staff motivation

Insurance processing

Health insurance processing

Insurance eligibility verification

Medical billing

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Organization

Improved office organization by organizational charts. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Assistance

Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.

05/1998 to 07/2010 GOVERNMENT BILLER

HCA - Houston, TEXAS

Managed medical insurance records, patient charts .Verified and logged in insurance for responding to daily inquiries. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Also patient registration.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient EDUCATION

accounts and information on a daily basis. Managed incoming and outgoing calls for Outpatient Registration. IMedical billing for hospitals. 1996 High School Diploma

HASTINGS HIGH SCHOOL - HOUSTON, TX, UNITED STATES

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