Customer Service Sales

Douglas S. Tshudy

***********@*****.*** 804-***-**** Midlothian, VA 23112

Entrepreneurial, innovative Business Development Manager with extensive experience within highly competitive domestic and international markets. Analytical professional skilled in successfully navigating corporations large and small through periods of accelerated growth. Detailed Project Manager, experienced at completing highly technical, long, life-cycle projects. Collaborative communicator focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive, business approaches and enhanced profitability. Areas of Expertise include:

Strategic Planning & Forecasting

International Business

Revenue & Profit Growth

New Business (Hunter Mentality)

Key Account Management

Project Management

Sales Planning & Marketing

Negotiation Expertise

Product & Application Development

Long-Life Cycle Project Expertise

Problem Resolution

Technical Aptitude

Experience & Notable Contributions

Thermo Fisher Scientific Waltham, MA 2009-Present

A science and technology company

North American Sales Manager, Process Analytics, PGNAA Technology, Mining and Utility

Developed and implemented strategic sales activities and representative network throughout North America for PGNAA online analysis equipment, software and product support with focus on utility, energy, and mining industries.

Key Skills & Accomplishments:

Execute strategic business development of $10M pipeline of qualified leads, proposals and committed projects from pre-sale stage through commissioning.

Utilize all available resources to maximize sales such as CRM platforms and Salesforce.com.

Maximize applications support and engineering efforts throughout entire full-life-cycle of project development.

Negotiate product support agreements which effectively streamlined field engineering productivity and enhanced customer service throughout the project’s life cycle.

Manage multiple key accounts, negotiate and develop long-term frame agreements, solidifying increases in revenue and maximizing profitability.

Perform award-winning, cross-selling techniques by introducing Bulk Material Handling and Bulk Elemental Analysis into standard Thermo Scientific business units with great success.

Assist marketing with development of applicable marketing strategies, recommending tailored budgets and campaigns.

Exhibit and present products, services, and solutions at key industry trade shows.

Participate and help facilitate KPI initiatives, improving margins, customer service, and productivity

Partner with R&D and Product Managers with product development and strategy campaigns.

Work with executive leadership team to develop annual strategic planning and forecasting.

Exceed annual sales objectives on a yearly basis.

Massey Energy Richmond, VA 2007-2009

A coal extractor in the U.S. with substantial operations in West Virginia, Kentucky and Virginia

Director of Metallurgical Coal Sales

Directed business development, contract management, logistics, and quality control for international metallurgical coal producer.

Key Skills & Accomplishments:

Executed direct sales and business development operations for domestic and international steel markets.

Managed business development and contract negotiation efforts of agents in Europe, India, Japan and Brazil.

Escorted international customers and government contingents on visits and inspections of US based operations.

Visited Brazilian customers and agents for purpose of quality and contract negotiations.

Negotiated long-term, as well as short-term spot contracts that resulted in increased operational efficiencies, expediency, and/or enhanced overall profitability.

Managed daily logistical operations and quality control initiatives to increase company productivity.

Worked closely with technical team to develop proper coal blends and petrographics for steel and coke manufacturing processes.

Vice President, Energy Technologies

Served as Vice-President for the Energy Technologies Division for Massey Energy, spearheading business development and planning, while reporting directly to the Board of Directors.

Key Skills & Accomplishments:

Managed all business development functions, including: sales, research and development of new products, finance, human resources, and general operations.

Fostered and implemented high-level planning for the Energy Technologies Division, while fulfilling all reporting and presentation duties to the Board of Directors, quarterly and annually.

Director of Coal Handling Solutions

Directed business development operations for material handling division for Massey Energy and Penn Virginia Resource Partners.

Key Skills & Accomplishments:

Directed the business development operations for the material handling division, including sales forecasts and planning, pricing, crafting detailed proposals, contract negotiations, and identifying efficiencies.

Assisted engineering with detailed proposal creation, costs and budgetary control, and reporting.

Reported and presented quarterly and annually directly to the Board of Directors.

Alcoa New York, NY 2004-2006

A U.S. company known for its work with lightweight metals and advanced manufacturing techniques

Eastern Regional Manager, Engineered Solutions

Managed sales and business development activities for Alcoa’s Engineered Solutions Group in its Mid-Atlantic and Northeast region territories.

Key Skills & Accomplishments:

Executed strategic sales and business development activities as manager, while directing sales representative network and managing general operations in the territory.

Managed $8M pipeline of qualified leads and proposals while leading committed projects from pre-sale through delivery.

Applied a high-level of negotiations techniques to maximize pricing, contract terms, and conditions for Alcoa.

Assisted marketing team with development of marketing strategies, budgets, and campaigns.

Exhibited and presented products and services at key industry trade shows.

Facilitated R&D and Product Managers with product development and strategies.

Helped engineering with developing proper alloys for engineered products.

Managed US based customer projects and sales with Brazilian manufacturing facilities

Escorted US customers to Brazil for purpose of project management, contract negotiation and site inpections.

Managed Brazilian customer service and project management team of five for US based customers.

Other Relevant Experience

Pella Windows and Doors, Commercial Architectural Representative: (2002-2004)

Real Estate Development and Residential Construction Firm, Independent Contractor, (1994-2002)

Keystone Financial, Mortgage Loan Originator, (1992-1994)

Education

Bachelor of Science in Labor and Industrial Relations, Minor in Economics

THE PENNSYLVANIA STATE UNIVERSITY Happy Valley, PA

Contact this candidate