Customer Service Manager

MarieAnge Colas

516-***-**** *******@***.*** Tampa, FL 33614

Targeting: Customs Compliance Director

Accomplished customs specialist with over 20 years of experience in various roles importing and exporting trade. Recent DeVry University graduate well-acquainted in operations and supply chain management. Proven track record of managing breakbulk, brokers, billing, calculating rate quotes, negotiating rates, and customer service.

Competencies:

BM PC Operation AS 400 IES Microsoft Suite ISF Rate Invoices Documentation Billing Communication Leadership Integrity Safety Persistence Customer Service Collaborative Interpersonal Skills Problem Solver Driven Organized Influential

Professional Experience:

HAPAG LLOYD, KENNESAW, GA OCTOBER 2014 – FEBRUARY 2015

Tracked/traced shipments in response to origin and destination inquires

Contract work

EMBASSY FREIGHT INTL Alpharetta, GA. April 2006–July 2014

(Private company specializing in transportation of freight and cargo with an annual revenue estimate of $2.5 to $5 million.)

Import Specialist: A-Z Air and Ocean. Tracked/traced shipments in response to origin and destination inquires. Classified and rated invoices. Managed breakbulk documentation for brokers and forwarder. Created billing, calculated rate quotes, and negotiated pricing. Provided rates to overseas clients.

ALL AIR CUSTOMS BROKERAGE, JFK Airport, NY. May 2005–April 2006

Entry Writer: A-Z Air and Ocean. Handled formal and informal entries, consolidations, and billing. Prepared documentation for the transfer of goods between ports throughout the world. Collaborated to have shipments delivered. Negotiated rates with various truckers. Provided customer service through prompt and clear communication.

UTC OVERSEAS, INC. JFK Airport, NY. February 2001–May 2005

Entry Writer: A-Z Air and Ocean. Managed paperwork including billing. Tracked/traced shipments in response to origin and destination inquiries via e-mails. Payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements services.

CAPITAL CORPORATION JFK Airport, NY. June 1999–February 2001

Assistant Manager/Import Department: Managed air and ocean entries to U.S. Customs. Open ocean or air files and complete from start to finish. Breakbulk-turn over docs to brokers and forwarders. Typed 3461 and 7501 forms including delivery orders and billing.

NEWPORT CARGO, INC., Long Beach, NY. October 1997–May 1999

Assistant Manager: Managed import documentation and reservation, billing, customer service, and air breakbulk.

CARGO TRANSPORT INTERNATIONAL, JFK Airport, NY. October1996–October 1997

Import Agent: Directed air import documentation, billing, AMS, customer service and customs documents.

AMR SERVICES, JFK Airport, NY. April 1991–October 1996

Cargo Freight Agent: Directed air import documentation, billing, AMS, customer service, and consolidations.

Education:

Bachelor of Science, Business Administration, DeVry University, Alpharetta, GA. 2015

Major: Operation Management/Supply Chain Management

Customs Brokerage License Preparation, THE ALSTON GROUP INTL TRADE CONSULTANTS INC.

Bachelor of Science, Computer Science, Long Island University, NY, NY. Some college courses completed.

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