Susana Saballos

305-***-****

acys5i@r.postjobfree.com

Summary

Self-motivated, Outstanding customer service skills, highly organized with great attention to detail. Knowledgeable of accounts receivable, experience in tracking and auditing incoming funds, prepare monthly A/R reports, review and process billing and reimbursements for services rendered. Reconciles petty cash, credit card transactions, and cash payments. Excellent at managing work flow to meet deadlines and maximize efficiency. Supervises employees and monitors the quality of daily work activities. Able to work collaboratively with vendors and employs exceptional client management skills. I am Fluent in English and Spanish with some knowledge of Portuguese. Ready and eager to learn new things.

Education

B.S. in Psychology

Albizu University - Miami Campus 2016 - present

AA in Psychology

Miami Dade College – Kendall Campus – 2001-2004

Data entry and Accounting Specialist Degree

Crown Business Institute – Miami

Professional Experience

Hyatt Place Plantation, Plantation FL, 33324

Executive Housekeeper - Nov/17/2014 – Present

Maintains the brand standards of cleanliness on the guest rooms and around the premises.

Responsible of keeping the Linen and guest amenities inventory up to date.

Ensures the guest overall satisfaction up to Hyatt standards.

In charge of Housekeeping, Laundry, and Houseman weekly staff schedule according to occupancy forecast.

Works along with engineering department to ensure preventive and necessary maintenance.

Cooperates with front desk agents to ensure excellent customer satisfaction.

Recruits new employees as needed, discharges employees when necessary, and take disciplinary actions when policies are not followed.

Plans the daily work for the housekeeping department and distribute assignments accordingly.

Attends and resolves guest complaints.

Prepares daily reports for management information.

Kendall Hotel and Suites, Miami FL, 33176

Front Office Supervisor/General Cashier - Mar/01/2010 – May/31/2013

Provided prompt and courteous customer service.

Handled inquires, reservations and promotions.

Launched investigations into guest dispute claims, researching archived records to determine validity of claim and issued resolution based on findings.

Executed cash and credit card sales daily reconciliation.

Controlled monthly Petty Cash.

Coordinated accurate billing charges.

Processed office supplies orders.

Proactive feedback to call center, service center, field service and support management teams.

Supervised front desk agents job performance to ensure top levels of customer service, productivity and employee development.

Processed and balanced A/R payments on a monthly basis.

Billing and processing payments of corporate accounts

Answered busy multi-line system.

Holiday Inn Express and Suites Hotel – Miami FL, 33176

Night Auditor/Front Desk Agent - Feb/05/2007 – Feb/26/ 2010

Run the Audit process through SMS system.

Verified credit cards for authorization using electronic acceptance methods.

Handled cash transactions, and balanced house bank.

Post charges to guest suites and house account ledgers.

Closed Guest accounts at Check Out time.

Greeted, registered, and assigned rooms to incoming guest.

Verified and established customer payment method for accommodations.

Kept records of room availability and guests’ accounts.

Performed simple bookkeeping activities.

Reviewed accounts and charges during check out process.

Handled highly busy switchboard.

Ensured full customer satisfaction at check in and check out process.

Skills

Excellent customer service provider

Experienced in tracking and auditing incoming funds and prepared monthly A/R reports.

Efficient bookkeeping capabilities.

Knowledgeable in reviewing and processing billing and reimbursement procedures.

• Proficient in Excel, Opera, Word, Great Planes, Office equipment operations, and Switchboard reception.

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