Customer Service Property Management
Resume:
Elizabeth Cardona
Houston, TX **034
(cell) 832-***-****
************@*****.***
Objective
Desiring an empowering position that will benefit from my customer service experience, positive interaction skills where my 5 years of experience can improve the customer satisfaction.
Education
Pasadena Memorial High School – Pasadena, TX
August, 2007- June, 2011
Diploma with Honors
Highlights
Strong proficiency with PC and Microsoft Office applications
Ability to multitask and remain organized
Professional demeanor and appearance maintained at all times
Great customer service skills
Bilingual (English & Spanish)
Cooperatively work with others to produce and deliver required work
Fast learner and accurately record, remember and verbally communicate detailed information
Work Experience
Tiger Financial, LLC, Speedy Cash – Customer Advocate
August 2014 – June 2016
Handle customer inquiries, complaints, loan questions and payment extension/service requests
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Excelled in meeting monthly loan goals
Maintained up-to-date knowledge of loan policies regarding payments, account changes, upgrades, etc.
Adhered to regulatory security and audit procedures
Advantage Property Management – Leasing Agent
January 2013 – December 2013
Conducted apartment tours, answered questions and highlighted selling features and benefit of the property
Processed and verified applications in a timely manner which increase the likelihood of successful rentals
Collected application fees and deposits and kept accurate records of all financial transactions
Conducted weekly marketing to reach daily prospect goals
Assisted with office organization and maintained organized resident files
Cricket Wireless - Customer Service Representative
February 2012 – January 2013
Assisted in-store customers with choosing a cellular phone as well as a calling and data plan
Collaborate in a team environment to ensure work is evenly distributed, customers are properly helped, and revenue opportunities are reached
Excellent salesmanship and ability to close a deal
Maintain knowledge of multiple carrier plans/phones and compare with confidence to customers
Performed general office duties that included but not limited to; data entry, answering phones, faxing/copying, etc.
References
Celia Briales
Regional Supervisor, Advantage Property Management
1102 Dellbrook Dr.
Roxana Rodriguez
Service Coordinator, Advantage Property Management
203 E. Rosamond Rd
Robert Velazquez
Store Manager, Speedy Cash
8569 Longpoint Rd
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