Vera J Brown

**** **** **** **

ERIE, PA *****

Primary Phone: 814-***-****

EXPERIENCE

West Marketing - ERIE, PA 10/26/2009 - 05/12/2010

Teleservice

received and process various incoming phone calls for numerous clients, which including obtaining, entering and verifying customers information, answering question, resolving issues, providing customer service, adhering to scripts and attempting to make upsells as necessary, ensure that calls are processed in script adherence to established policies, procedures and quality standards also: transcript emails and messages left by customer to process orders Telatron - Erie, PA 03/17/2008 - 04/23/2009

Customer Marketing

take inbound calls from cardholder concerning their credit card cards accounts, send out new card or cancel credit cards accounts, transfer funds into checking account, pay off higher rate credit cards accounts, answer question concerning their credit accounts, lower APR, adjust monetary amounts, waiver fees, activate new cards, transfer calls to other dept. West Marketing - Erie, PA 01/14/2007 - 12/30/2007

Teleservice

recieve and process various incoming phone calls for numerous clients, which including obtaining, entering and verifying customers information, answering questions, resolving issues, providing customer service, adhering to scripts and attempting to make upsells as necessary, ensure that calls are processed in strict adherence to established policies, procedures and quality standards also processed incoming calls manually in event of coputer system failure Career Concepts/ Plastek - Erie, PA 10/12/2005 - 04/12/2006 Inlection Molding

visual inspection and packing of products being manufactured to ensure compliance with quality, run the specified number of molding machines and/or equipment as assigned, completed all required production paper work and checklists through the use of shop equipment ( scales, calculators etc.,) inspect product in a timely manner as standard work procedures, assembled plastic product as assigned, ensure highest levels of quality,efficiency,and safety, monitor production and scrap count on production run, can work independently or on team

Pinnacle Foods - Erie, PA 07/10/2003 - 06/10/2005

Production

Inspected frozen fish,sweetpotatoes,french toast before being shipped Hanes Erie - Erie, PA 10/05/1994 - 07/03/2003

Production, QC

inspected plastic bottles caps, glass bottles after coating or silk screened, checked incoming orders and out going orders, kept recorders of new orders and document all measurements for QC purposes, blueprint reading of parts before starting job, measure and inspect parts using micrometers and calipers

EDUCATION

Regional Skills Center - 02/18/1991

Summit, Pennsylvania

Attained other Post-Secondary or Certification

Major: Plastics Tech

International Inst. - 06/10/1986

Erie, Pennsylvania

Attained other Post-Secondary or Certification

Major: Nurse s Aide

Tech memorial 08/04/1979 - 06/23/1982

Erie, Pennsylvania

Attained High School Diploma

CERTIFICATIONS AND LICENSES

Plastics Tech. issued by Occupational Skills Cente Basic set up of injection mold machaine,indentify different poblems such as flash, no fills,discolored parts,warped parts, etc.

REFERENCES: Available Upon Request

Contact this candidate