Customer Service Quality
Resume:
Vera J Brown
ERIE, PA *****
Primary Phone: 814-***-****
EXPERIENCE
West Marketing - ERIE, PA 10/26/2009 - 05/12/2010
Teleservice
received and process various incoming phone calls for numerous clients, which including obtaining, entering and verifying customers information, answering question, resolving issues, providing customer service, adhering to scripts and attempting to make upsells as necessary, ensure that calls are processed in script adherence to established policies, procedures and quality standards also: transcript emails and messages left by customer to process orders Telatron - Erie, PA 03/17/2008 - 04/23/2009
Customer Marketing
take inbound calls from cardholder concerning their credit card cards accounts, send out new card or cancel credit cards accounts, transfer funds into checking account, pay off higher rate credit cards accounts, answer question concerning their credit accounts, lower APR, adjust monetary amounts, waiver fees, activate new cards, transfer calls to other dept. West Marketing - Erie, PA 01/14/2007 - 12/30/2007
Teleservice
recieve and process various incoming phone calls for numerous clients, which including obtaining, entering and verifying customers information, answering questions, resolving issues, providing customer service, adhering to scripts and attempting to make upsells as necessary, ensure that calls are processed in strict adherence to established policies, procedures and quality standards also processed incoming calls manually in event of coputer system failure Career Concepts/ Plastek - Erie, PA 10/12/2005 - 04/12/2006 Inlection Molding
visual inspection and packing of products being manufactured to ensure compliance with quality, run the specified number of molding machines and/or equipment as assigned, completed all required production paper work and checklists through the use of shop equipment ( scales, calculators etc.,) inspect product in a timely manner as standard work procedures, assembled plastic product as assigned, ensure highest levels of quality,efficiency,and safety, monitor production and scrap count on production run, can work independently or on team
Pinnacle Foods - Erie, PA 07/10/2003 - 06/10/2005
Production
Inspected frozen fish,sweetpotatoes,french toast before being shipped Hanes Erie - Erie, PA 10/05/1994 - 07/03/2003
Production, QC
inspected plastic bottles caps, glass bottles after coating or silk screened, checked incoming orders and out going orders, kept recorders of new orders and document all measurements for QC purposes, blueprint reading of parts before starting job, measure and inspect parts using micrometers and calipers
EDUCATION
Regional Skills Center - 02/18/1991
Summit, Pennsylvania
Attained other Post-Secondary or Certification
Major: Plastics Tech
International Inst. - 06/10/1986
Erie, Pennsylvania
Attained other Post-Secondary or Certification
Major: Nurse s Aide
Tech memorial 08/04/1979 - 06/23/1982
Erie, Pennsylvania
Attained High School Diploma
CERTIFICATIONS AND LICENSES
Plastics Tech. issued by Occupational Skills Cente Basic set up of injection mold machaine,indentify different poblems such as flash, no fills,discolored parts,warped parts, etc.
REFERENCES: Available Upon Request
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