Administrative Assistant Manager
Resume:
ME L I S S A
W I L L I AMS
A D M I N I S T R A T I V E P R O F E S S I O N A L
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S umma r y o f
Q u a l i f i c a t i o n s
A dm i n i s t r a t i v e
E x p e r i e n c e
An experienced and highly organized Administrative Assistant. Punctual with strong time management and prioritization skills. Detail oriented and efficient with excellent interpersonal skills and solid experience with computers.
Office Manager - Reception, The HSE Group of Companies Toronto, ON, 2016 – 2017
Handled all incoming and outgoing mail. Packaged all items to be shipped and received all deliveries through couriers.
First point of contact for all client relations by phone, email or in person.
Sourced and ordered all supplies including: office supplies, Technological supplies and event supplies.
Organized all office events from manager meetings to whole company holiday parties involving staff at multiple locations.
Tracked all inventory requests and maintained required stock levels through serial numbers and reconciling physical stock counts with expected inventory.
Assisted accounting with reconciliation of receipts to expense reports.
Assisted with various marketing initiatives including both print and digital media.
Maintained whole office appearance including dealing with maintenance issues with the building managers and outside contractors.
Managed conflicting requests from various different staff members ensuring all tasks were completed early and beyond expectations.
Constantly switching between working as team or
independently depending on what the task required. Executive Assistant - Volunteer, Social Venture Partners Toronto, ON, 2014 – 2015
Telecommuted on short notice as needed.
Attended all board meetings, set up required technology and took and distributed minutes.
Organized all aspects of events including space, catering, materials and technical requirements.
Updated client database information covering over 2 years of backlog.
Interpreted and compiled data from brain storming sessions into documents for distribution.
Administrative Assistant, Ministry of Northern Development and Mines, Growth Plan
Sudbury, ON, 2009
Coordinated smooth document handling and amalgamating final drafts of reports from multiple sources.
Organized all files pertaining to multiple projects.
Arranged weekly staff meetings as well as monthly project updates and teleconference meetings.
Recorded and distributed all meeting minutes as well as created an archival database to make the information available to all team members.
Routinely handled sensitive information from a variety of sources including proper disposal of confidential documents.
Followed all archiving procedures required by the Ontario Public Service guidelines.
Scheduled meetings with people in different cities.
Event coordination over multiple locations.
Coordinated Mail for a team of eight regular employees and five summer students including: inter-office and intra-office mail, couriers, mass mailings and stakeholder updates. O t h e r
E x p e r i e n c e
Landlord, Self Employed
Sudbury, ON, 2006 – 2013
Completed all paperwork for Landlord Tenant Board hearings
Researched all laws applicable to being a small residential landlord, as well as landlord and tenant rights and responsibilities.
Maintained all records required for operating a small residential building.
Laboratory Patient Technician, MDS Laboratories (Life Labs) Guelph, ON, 2004 – 2006
First point of contact for all people needing various medical tests.
Recorded and tracked patient information in the patient (case) management system.
Scheduled staff assignments and patient tests.
Prepared all samples and paperwork for transportation on a tight schedule while running the clinic.
Responded to phone queries relating to testing requirements, test availability and laboratory hours.
E d u c a t i o n HBsc. In Psychology, Laurentian University Sudbury, ON, 2007 – 2013
Degree focused on clinical and abnormal psychology as well as biology.
Participated in academic studies all the way from proposal with full ethics board review to completion which allowed for experience with privacy concerns and working with the public.
Throughout all aspects of university data processing was required in many forms.
Research was a major component in all classes allowing for experience in the use of both physical media and electronic media as sources.
Diploma in General Arts and Science, Seneca College Toronto, ON, 2006
Expanded on computer skills in database use, word processing, and spread sheets.
Developed basic accounting skills.
Diploma in Medical Laboratory Science, St. Lawrence College Kingston, 2002 – 2004
Studied privacy laws relating to document handling and patient care.
Studied how to help deescalate situations when people are under stress.
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