Loss Prevention Manager/ Specialist/ Theft Recovery

Dynamic, driven Loss Prevention professional with experience in many types of Retail. Known for managing and delivering a broad base of LP services in various areas such as effectively managing Investigations, loss prevention and security procedures. Strong communication and problem solving skills. Possesses a comprehensive understanding of many types of security and loss prevention programs.

LP Policy, Process & Systems Design

Inventory Shrink Methods & Strategies

Internal LP Management & Development

LP Quality & Performance Improvement

LP Training & Leadership Development

HR Systems & Planning Implementation

Professional Experience:

Lowes Houston, TX

Loss Prevention& Safety Manager 07/2011-Present

Ensured proper operation of physical building security, alarms, and camera surveillance system

Apprehended shoplifters through use of cameras and foot surveillance

Work with the Store Manager to assist employees with safety incidents.

Developed and lead the store Emergency Response team

Developed knowledge of and maintained all security and fire alarm systems

Partnered with the Store Manager to educate store employees about how to reduce loss of merchandise

Conducted store audits to insure store is safe and secured

Identified, investigated and resolved all instances of potential and actual internal and external dishonesty using purchase log, conducting daily audits and surveying store through camera surveillance and foot patrol

Reviewed and approved all reports to ensure that Loss Prevention incidents and cases were reported properly and documented the review of detention room videotapes, as necessary

Ross Stores, Inc Houston, TX

Assistant Store Manager 12/2010-07/2011

Created weekly schedules for entire staff of 36 associates and management

Calculated and submitted payroll to corporate

Suggested and implemented changes to payroll to positively affect the business needs

Followed company guidelines for store changes whether they were upcoming events or discounts on merchandise using signs & posters and implementing them in the store

Conducted interviews with potential associates

Conducted orientation with new hires

Conducted daily deposit and safe balancing audits to ensure safe is secured

Conducted daily transaction audits on cashiers

Conducted monthly safety meetings with store

Conducted monthly shortage meetings with LP

Conducted daily rally meetings with store associates to update them on new items and discounts or procedures have been changed or implemented

Toys R’Us Houston, TX

Asset Protection Investigator 09/2010-12/2010

Ensure proper operation of physical building security, alarms, and camera surveillance system

Apprehend shoplifters through use of cameras and foot surveillance

Conducted store audits to insure store is safe and secured

Conduced audits on associates to make sure all sales are honest

Loehmann's White Plains, New York

Loss Prevention Manager 02/07-07/2010

Ensured proper operation of physical building security, alarms, and camera surveillance system

Ensured daily operations and proper procedures were adhered to by staff

Implemented company programs relating to shortage control, internal dishonesty, shoplifting, and safety

Created store wide, loss prevention awareness

Created weekly schedule

Calculated and submitted payroll

Conducted interviews with potential agents

Conducted Orientation and Training seminars

Created and executed skill management workshops

Covered all posts eliminating areas which exhibit exposure to theft by rotating staff

Identified investigated and resolved all instances of potential and actual internal and external dishonesty using purchase log, conducting daily audits and surveying store through camera surveillance and foot patrol

Abercrombie & Finch New York, New York

Loss Prevention Supervisor 12/05 – 09/06

Identified, investigated and resolved all instances of potential and actual internal and external dishonesty

Partnered with other A&F and A&F based stores to identify and eliminate shoplifters and internal activity through the use of stakeouts

Checked shipments against inventory to ensure correct numbers

Utilized all available investigative tools and provide training to store L.P personnel

Created training programs for other LP agents

Provided Guidance to store management in identifying and eliminating areas which exhibit exposure to theft and dishonesty

Monitored shipment through the use of paper trails and tracking of FedEx to ensure safety of the shipment

Gap New York, New York

Loss Prevention Agent 04/04 – 12/05

Monitored store through the use of CC TV’s

Surveyed store grounds including stock and dressing rooms looking for potential and actual theft (internal and external)

Apprehended shoplifters

Apprehended dishonest employees through the use of purchase logs and daily audit

Metro One Security New York, New York

Security Guard 04/03 – 04/04

Stood at front door of store and reported suspicious behaviors and conflicts inside the store to LP agents and management

Assisted in apprehension of shoplifters

Certifications

NYS Security License

8-Hour Security Guard Certificate

16-Hour Security Guard Certificate

Loss Prevention Retail Security Certificate

Wick Lander Interviewing and Interrogation Certificate

Education

New York State Education Department, John Jay Bachelor Degree, Criminal Justice Degree

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