Customer Service Assistant

Stephanie Keovixay

**** ********* ****** ********, ** 34231

Phone: 405-***-****

*.********@*****.***

Objective:

My purpose is to obtain secure employment with your company which will allow me to add value by utilizing my characteristics as a motivated self-starter and as a team player. Skills:

● Aseptic Technique ● Front Office ● OSHA Guidelines

● Blood Borne Pathogens

● Billing

● Hippa Regulations

● Claims

● Patient Care/Vital signs

● Management

● Charting/Filing ● ICD-9 and 10 /CPT Coding ● Pharmacology

● CPR Certified ● Injections ● Phlebotomy

● Dressing Changes ● Lab Procedures ● Specimen Processing

● Wound Care ● Limited Scope X-ray ● Specimen Transport

● EKG ● Medical Terminology ● Sutra/Staple Removal

● First Aid ● Minor Surgical Set-up ● Triage

Education:

Heritage College- A OS X-ray Medical Technician ( Limited Scope) / Medical Assistant ( April 2012) G PA 4.0 Oklahoma City, OK

Moore-Norman Technology Center- GED

Norman, OK

Work Experience:

Temporary Chiropractic Assistant January 2016 - May 2016 Clark Road Chiropractic- S arasota, FL

Greets patients and checks them in, confirming their insurance status, medical histories, and any other relevant medical information. Takes some general diagnostic information including blood pressure, temperature, weight, and height and records this for the doctor’s use in the examination and treatment. Keep Doctor on time with patients. Controls the waiting room, attends to patient needs, and ensures the office runs on time. Distributes educational information to patients as instructed by the chiropractor. Maintains organized files on all patients. Abides by HIPAA laws regarding sharing of personal medical information. Attends to email correspondence. Answers the phones and addresses all patient questions and concerns. Keeps the office clean and presentable, doing spot cleaning throughout the day and thorough cleaning at the end of each business day.

Accounts receivable/ Patient Advocate

Dr. Keith’s Wellness Options- Norman, OK July 2015 - December 2015 I maintained up-to-date billing system, generate and send out invoice. Follow up on, collect and payment plan. Carry out billing, collection and reporting activities according to specific deadlines.Perform account reconciliations, monitor customer account details for non-payments, delayed payments and other irregularities. I research and resolve payment discrepancies.Generate weekly and monthly reports to go over with Doctor.Review AR aging to ensure compliance. I also maintained accounts receivable patient files and records. Followed established procedures for processing receipts, cash etc. Processed patient payments. Prepare bank deposits and making them, postal run and document carrier.Investigate and resolve patient queries, communicate with patients via phone, email, mail or personally process adjustments and develop a recovery system and initiate collection efforts. Medical Biller/ Coding

Aeroteck- Oklahoma City, OK March 2015 - May 2015 Ensure all claims are submitted with a goal of zero errors. Verifies completeness and accuracy of all claims prior to submission. Accurately Post all insurance payments by line item. Timely follow up on insurance claim denials, exceptions or exclusions. Meet deadlines. Reading and interpreting insurance explanation of benefits. Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days. Make necessary arrangements for medical records requests, completion of additional Stephanie Keovixay

3250 Lexington Street Sarasota, FL 34231

Phone: 405-***-****

*.********@*****.***

information requests, etc. as requested by insurance companies. Respond to inquiries from insurance companies, patients and providers. Regularly meet with Account Manager to discuss and resolve reimbursement issues or billing obstacles. Regularly attend monthly staff meetings and continuing educational sessions as requested. Perform additional duties as requested by Supervisory or Management team. Knowledge of insurance guidelines especially Medicare and state Medicaid Temporary Human Resources Assistant

Sheraton Hotel- Oklahoma City, OK December 2014 - February 2015 Substantiates applicants' skills by administering and scoring tests. Schedules examinations by coordinating appointments. Welcomes new employees to the organization by conducting orientation. Provides payroll information by collecting time and attendance records. Submits employee data reports by assembling, preparing, and analyzing data.Maintains employee information by entering and updating employment and status-change data. Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. Maintains employee confidence and protects operations by keeping human resource information confidential. Maintains quality service by following organization standards. Contributes to team effort by accomplishing related results as needed.

Office Manager

Downtown Chiropractic- Downtown Okc, OK September 2012 – December 2014 Collect, post and manage patient account payments, generate CMS-1500 forms to send to insurance companies, submit claims to insurance companies, send claims to clearing house, prepare and review patient statements, Review delinquent accounts and call for collection purposes, process payments from insurance companies to patient accounts, maintain strict confidentiality, code patient services and enter into computer, sort and file paperwork, ensure healthcare facility is reimbursed for all procedures, handle information about patient treatment, diagnosis, and related procedures to ensure proper coding, follow up to see if a claim is accepted or denied,investigate rejected claims to see why denial was issued, dispute claim discrepancies, answer phones, book appointment, interaction and intake, processing x-rays, patient re-activation, promotion of business, internal and external marketing events, assistant weight loss coach, experience in Personal Injury and Workers Comp cases/billing. Office Manager

Home Repair Shop INC- Norman, OK June 2010 – September 2010 Answer phones, scheduling appointments for new jobs, customer service, records, corresponding with insurance companies, working on claims to file with insurance companies, filing, paperwork, handling transactions, and payroll.

Jewelry consultant, Sales representative

Zales Corporation – Wichita, KS October 2008 – March 2009 Sales initiative, customer service, cash handling, stocking, merchandising, inventory, motivate team members, train employees, warranty sales, maintenance and up-keep of merchandise Temporary employee for hire

Express Personnel Services – Wichita, KS February 2008 – September 2008 I was an office assistant for a chiropractic office. Duties include filing, answer phones, scheduling client appointments, patient care, handle transactions, prepared patient charts for doctor, and up-keep of office. Assistant Manager

RUE 21- Norman,OK October 2007 - February 2008

Conducting inventory and stocking of incoming store shipments, providing face to face service for both internal and external customers, store maintenance and upkeep. Stephanie Keovixay

3250 Lexington Street Sarasota, FL 34231

Phone: 405-***-****

*.********@*****.***

Assistant Manager/ Store Merchandiser

Cindy’s Resale & Tony’s Top Drawer - Norman,OK October 2006 - September 2007 Restocking and pricing of all retail merchandise, utilizing the ConsignPro system and working directly with consignors.

Volunteer Work:

Internship- Medical Assistant

Dr. Lepley - Okc, OK May 2012 - July 2012

Checking in patients, collecting and verifying insurance information, collecting new patient forms, updating patient files, giving vaccines, scheduling laboratory tests and appointments, scheduling follow-up appointments, answering office phone calls, setting up phone appointments, verifying appointments with patients by phone, and collecting and processing laboratory reports. Internship- Chiropractic Assistant

Childs Chiropractic- Norman, OK March 2012 - May 2012 Greets patients and checks them in, confirming their insurance status, process payments, medical histories, and any other relevant medical information. Takes some general diagnostic information including blood pressure, temperature, weight, and height and records this for the doctor’s use in the examination and treatment. Manages the practice’s schedule, makes appointments for patients, determines when the chiropractor is available and confirms appointments to make sure patients are on time. Collects and processes payments from patients and insurance companies. Controls the waiting room, attends to patient needs, and ensures the office runs on time. Distributes educational information to patients as instructed by the chiropractor. Maintains organized files on all patients. Abides by HIPAA laws regarding sharing of personal medical information. Attends to email correspondence. Answers the phones and addresses all patient questions and concerns. Keeps the office clean and presentable, doing spot cleaning throughout the day and thorough cleaning at the end of each business day. Caretaker

Mark Garcia – Norman, OK October 2003 – June 2004 I provided home care for a special need child, including meal preparation and Hygienic duties. Administrative assistant

MacNeal Hospital – Berwyn, IL June 1996 – November 1998 Pulling and restocking of medical journals, delivery of items to both doctors and patients, preparation of welcome packets for visiting doctors, and administrative office duties. References:

Available upon request.

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