Engineer Security

ASIM HASAN

**** ********* **., ******, ** *****

Phone : (408) 582 – 3512, Email : ****.*****@*****.***

OBJECTIVE

A challenging career in the field of Networking and Network Security with an opportunity to grow professionally.

CERTIFICATIONS

Certified Information Systems Security Professional (CISSP) - ID# 82921.

Intel Security Certified Product Specialist – Netowrk Security Platform – ID#91

CCNA Security (re-validation in progress)

Fortinet Network Security Expert(NSE) 1, 2, 3 and 4 Certified.

EDUCATION

Syracuse University, Syracuse NY (May ‘04)

Masters of Science degree in Telecommunications and Network Management

GIK Institute of Engineering Sciences and Technology, GIKI, Pakistan

Bachelors of Science degree in Electronics Engineering (May ‘99)

EXPERIENCE

Fortinet, Sunnyvale, CA (Aug 16 - Present)

Technical Marketing Engineer (Application Security)

Hands-on technical training on Fortinet Products – FortiGate, FortiSandbox, FortiWeb, FortiADC

Install, Setup, configure and create scenarios for Application Security Products, which include Firewall, Web Application Firewall, Application Delivery Controller

Created marketing material on WAF and ADC for SE’s

Updated Competitive material on WAF and ADC products

Created a POC document for SE’s and Partners to help install and configure Web Application Firewall

Created Deployment guides for Application Delivery Controllers

Created Integration documents after validating setup in the lab

Intel Security, Santa Clara, CA (Apr 12 to Jul 16)

Support Engineering Operations - (Network Security)

In addition to few responsibilities of the Sr. Tier 3 Support engineer, am responsible for

Creating supportability documents in conjuction with development team, to further enhance the customer’s product

Creating and updating content on new product releases for customers and McAfee University courses

Technical Accoumt Management for Hotlist customers.

oprovide weekly updates on existing cases.

oFaciliate flow of information between customer and Dev for speedy solution to product issues.

oExplore oppotunites to place new equipment where needed.

Creating and validating content for Intel Security NSP Certifcation

McAfee Inc., Santa Clara, CA (Apr ’05 to Apr12)

Senior Technical Support Engineer

Tier 3 Network Security

Hands on experience dealing with McAfee’s Network Security Product line(IPS/IDS), from low end to high end Sensors, including integration with other McAfee products such as ATD, Foundstone, ePO and NAC.

Engage in Network Security Incident Response; Network Intrusion Detection and Prevention System analysis and Network Security Policy Compliance.

Fine tune customer configuration for optimum use of the product. including IPS policies, Firwall policies and ACLs.

Responsible for releasing latest Security Software to the world - includes Software and Documentation verification.

Handling critical accounts e.g. Dept of Defense, American Express, Visa & large health care institutions

Providing solution to cases by phone, e-mail or case queues

Providing on-site Support for strategic customers as needed.

Provide assistance to on-site McAfee Sales Engineers for technical issues via phone and remote sessions.

Contribute to the knowledge base systems within Support to improve overall effectiveness of the group and be a strong team player.

Support customers and Service Partner Representatives in debugging and solving complex networking and network security related issues.

Created and delievered training for customers and lower tier engineers.

Presented Proof of Concept of new products and features on multiple occasion to muliple customers.

Reproduce customer issues in the lab.

Comply with all Support procedures including Escalation, Problem Reporting, Bug Tracking, and RMA processes.

Document and propose solutions for the customer problems. Organize periodic case reviews with the Key Accounts.

Create work-arounds for customer technical issues to minimize customer impact and communicate with other groups within McAfee to ensure appropriate resolution to customer issues.

Assigned to be the First Point of contact for Support of Beta releases providing first hand support with new features to the customer.

Review RMAs and analyze the Failure Analysis Report to increase quality of support.

Awards at McAfee/Intel Security

Multiple Bravos(Kudos) from co-workers for quick response and accurate solution delievery.

Multiple McAfee Managers Choice Awads.

Delight The Customer Award - Multiple awards

McAfee Support Cup winner for best Support Engineer.

Virtualizaion Experience

Installed and configured VM Ware applications like VSPHERE, ESX server and VMWare workstations.

Managed VM’s for the team who need access to machines to replicate customer issues.

Setup remote access of lab equipment for team members.

Cisco Systems Inc., Research Triangle Park, NC (Sept ’04 to Mar ‘05)

College Intern, Customer Advocacy Training Team

Assisting instructors in setting up bootcamps and labs for their classes

Maintaining/supporting lab equipment including routers/switches and desktops

Configuring equipment and topology for CCNA, Wirless, IP Telephony, Routing Protocols, LAN Switching, Advance LAN Switching and New Hire Training

Equipment Maintainance, troubleshooting, memory and IOS upgrades

Setting up remote labs and bootcamps

Center for Emerging Networking Technologies (CENT), Syracuse University, NY (Sept ’03 to Aug ’04)

Teaching CCNA classes and conducting Labs

Preparing and conducting class lectures

Developing labs for the course: Basic switching using VLAN’s, Basic Routing Protocols(RIP, IGRP and OSPF)

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