Customer Service Medical and Administrative assistant

Summary of Qualifications:

**+ years administrative clerical and human resource relations job responsibilities

Highly motivated, communication, customer service, time management, and organizational skills and proficient with software applications and office systems

Upkeep of 450+ personnel files for staff employee (s)

Calendaring for Executive Chief Director and Nurse Operations Managers

Scheduler for meetings rooms and planner for special events and classroom training

Professional presentation, pleasant attitude and respectful of confidentiality and privacy regulations and laws within the scope of DUMC work environment

Education:

Bachelors' - Business Administration from North Carolina Central Universary, December/2012

Associate Degree - Business Administration from Alamance Community College, July/2002

Associate Degree - Office Systems Technology, Alamance Community College, June 2001

Diploma-General Office, Alamance Community College, June 2001

Diploma - Food Preparation Specialist, Alamance Community College, June 1978

Work Experience:

Duke Universary Medical Center September/1999 - February 2016

Administrative Secretary- Responsible for formatting personnel files for four (4) nursing units, updating classroom, nursing licensing certification (s) and training in software applications and systems. Maintaining calendar for director, nurse operations manager, filing system, scheduling of meetings rooms, organizational of special events and holiday celebration (s). Developed tracking system for maintainance guidelines for our personnel files, including spreadsheets for nurse operations manager that included vital and statistical demographics of staff employees.

Healthcare Unit Coordinator-Admitted patients assigned to our nursing unit and discharged patients transferred to another unit, home or facility. Entered patients demographics into EPIC system. Responsible for operational of call-bell system for communication between patient and nurse including Code Blue, Stroke and Rapid Response Team. Placement of vital information and documentation in

patient's chart.

LabCorp of America: May 1994 - January 1999

Customer Service Representative - Receive, monitor and talk with customers inquiring about a billing error or submitting a request a correction to a bill. Scenario 1: Client information was absent and required updates in the software system. Scenario 2: Client information needed to be updated in reference to a change in insurance or different employer. The job duty was to make sure the customer problem, inquiry or request was resolved in the least amount of time and the main focus was being polite, treating the client cordial and resolution of the problem or error.

Specimen Management - Organize, sort and placement of specimens delivered for testing results. Track and search for specimens for additional test procedures.

Hardees: February 1991 - January 1994

Assistant Manager - Responsible for opening of restaurant in the AM and closing in the PM. Scheduled employees work schedule weekly and managed designed operational work areas. Hired employees and trained staff job responsibilites and duties. Educational and developmental training for

managerial management. Cash register(s) preparation for cashiers, and bank deposits taken to bank twice a day.

Community Service and Professional Organizations:

Member of National Association Executive Secretaries and Administrative Assistants

Member of Work Culture Committee for Cardiothoracic Services, DUMC

Member of Administrative Professional Assistants, Duke Universary Medical Center-two (2) years

Mentor for Mount Zion Holiness Church,, Burlington, NC 27215

Volunteer for WALKSMART, Duke University Medical Center

Volunteer for HeartWalk, PNC Center for Duke University Medical Center, Raleigh, NC 2007-2014

Volunteer for Fundraising for Triangle HeartWalk Marthon for Duke University Medical Center, Sheraton Hotel

Volunteer for Fundraising, NBC Health and Fitness Festival, Raleigh, NC

ACSLP Volunteer Program, North Carolina Central University, Durham, NC

References:

Previous Supervisor- Duke University Medical Center,Cardiothoracic Services

Amy Patterson, MSM, BSN, RN, NEA-BC, University of South Florida, Cardiovascular Sciences, Tampa Florida, Tampa 33602 ***********@******.***.*** nces 813-***-****

Previous Supervisor-Duke University Medical Center, Cardiothoracic Services

Pamela Spells, Administrative Assistant-Supervisor, Duke University Medical Center, Cardiothoracic Services, Durham, NC 27707 pamela .******@**.****.*** 919-***-****

Gloria Irving, Administrative Coordinator, Duke University Medical Center, Nuclear Medicine Department, Durham, NC 27707 ******.******@**.****.*** 919-***-****

Leatrice Short-Martin, Community Coordinator, Duke University Medical Center, Duke Heart Center Department, Duke Street, Durham, NC 27706 ********.*****@**.****.*** 919-***-****

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