Customer Service, Data Entry, switchboard experience
Resume:
Teresa Lee Dunn
Grand Island, FL. 32735
Cellular Phone: 352-***-****
OBJECTIVE:
To obtain a position where my experience will benefit a company as well as potential to increase personal growth and knowledge.
EXPERIENCE:
Marketing new accounts/prospects
Over 10 Years Accounts Receivables
Over 18 Years Customer Service
Over 4 Years Office Manager
1 Year Assistant Manager
General Ledger and Financial Statement
Account Management
Human Resource/ Employee Management
PROFESSIONAL SKILLS:
Typing by touch
Switchboard Experience
Computer Literate – Microsoft Office, Word, Excel, and many more
10 key by touch
Customer service and support
PERSONAL SKILLS:
Ability to solve problem situations
Provide positive representation of a corporation
Attention to details
Effective communication with all levels of Management
Organizational skills
EMPLOYMENT:
02/15 – 12/16 DTL Transportation: A Transportation Company
Billing Clerk:
Answering and directing multiple phone lines
Customer Service
Data Entry
Work in direct contact with accountant
Accounts Receivables
Preparation of invoices for clients for services rendered
Researching all backup paperwork that goes with each invoice
Mailing original invoices and backup paperwork to the customers who requested originals
Emailing of invoices and backup paperwork for each load carried
Saving invoices and backup paperwork in the TMW system
Filing of invoices and backup paperwork
Perform year end closing
03/13 – 01/14 Del Air Electrical: Provider of electrical wiring and home accessories
Administrative Assistant / Warranty / Billing Clerk:
Answering and Directing multiple phone lines
Customer Service
Date Entry
Accountable for scheduling new jobs daily
Assisting Supervisors with assigning crews for daily jobs scheduled
Verifying installers remain on target for daily scheduled jobs through direct contact with crew leaders
Rescheduling of jobs not completed the day before
Verifying warranty calls by research
Explaining to customer’s warranty coverages and decisions
Work in direct contact with accountant
Preparation of invoices for clients for services rendered
Researching all backup paperwork that goes with each invoice
Mailing original invoices and backup paperwork to the customers who request originals
Emailing of invoices and backup paperwork
Saving invoices and backup paperwork
Filing of invoices and backup paperwork
Perform year end closing
12/10 – 08/12 Wells Fargo: Financial Institution
Teller:
Responsible for daily balancing of cash drawer
Responsible for maintaining a certain amount in cash drawer and locker
Responsible for selling monies back to the vault as soon as cash went over the set amount
Verifying and posting of payments, withdrawals and deposits received from our personal /Business clients
Following opening and closing procedures daily to ensure safety of all employees entering and leaving
Answering and directing multiple phone lines
Data Entry
Customer Service
03/02 – 05/07 Suncoast Insulators and Specialties: Provider of insulation and other home accessories
Office/Marketing Manager:
Accountable for daily operations of billing, payroll, scheduling of jobs, assisting sales operations, service & marketing and HR management, collections, answering and directing multiple phone lines, filing, data entry, invoicing, mailing and general office operations, verification of installers remaining on target for daily scheduled jobs through direct contact with installer leader. Rescheduling of jobs not completed the day before.
Manage office staff
Maintain adequate office staff, coordinates days off
Maintains record of office conflicts/resolutions
Prepare and present proposals/quotes to prospects
Maintain petty cash
Maintain contact with prospects
Cross train employees to be able to perform other job functions as needed
Directly responsible for all aspects of office procedures
01/99 – 03/02 Sunstate Ford: New and Used auto dealer.
Service Cashier/ Accounts Receivable:
Entering of work orders
Responsible for daily balancing of cash drawer
Prepare deposits
Perform year-end closing
Work in direct contact with accountant
Prepare Journal Entries
Post Journal Entries
Preparation of invoices for clients for services rendered
Verifying and posting of payments received from our clients
Prepare and update forms for Accounting and Business Office as needed
Customer Service
11/ 97– 01/99: Plaza Lincoln Mercury: New and used auto dealer.
Title Clerk
Responsible for daily balancing of cash drawer
Prepare deposits
Perform year-end closing
Work in direct contact with accountant
Some Posting of Journal Entries
Preparation of invoices for clients for services rendered
Verifying and posting of payments received from our clients
Customer Service
Preparing paperwork for delivery of new and used vehicles
Preparing paperwork for delivery to county tag office
Prepare title papers for delivery to customers
Filing of paperwork for each vehicle sold
References:
Business and personal references are available upon request
Contact this candidate