Keisha Gabriel

**** ******** **.#*** *******, Texas 77520

acys0v@r.postjobfree.com 916-***-****

Objective

With my past experiences working in customer services and management roles, my goal is to obtain a full-time position where I can utilize my strong organizational, interpersonal, and communication skills.

Experience

Senior Representative, Outsourcing Solutions Incorporated Sacramento, 2011-2013

Managed escalations within department

Consistently improved customer service through expert problem solving and resolution of concerns

Properly directed high frequency inbound and outbound inquiries to improve call flow

Assistant Manager, Taco Bell Sacramento, 2005-2010

Responsible for hiring new employees and assisted with orientation and training

Responsible for opening and closing of locale

Cross-trained and supported staff as needed, cashier assistance, customer experience

Management of 12 person restaurant staff

Secretary, Berkshire Insurance

Prepared and organized paperwork and materials for meetings, conferences and delivery of services

Set up and handled incoming mail and calls

Responsible for office filing systems and data entry

Managed administrative work procedures and office space

Collected and coordinated the flow of internal and external information within department

Education

HiSET ©, Education Testing Service 2015-present

Institute of Technology, Human Resources and Business 2003-2004

Skills

Strong verbal and written communication skills with active listening

Extensive knowledge of Microsoft Programs (Excel, Power point, Word, Outlook)

Typing proficiency (40 wpm)

Skilled at developing and implementing organizational and administrative systems for filing, data entry and managing multiple phone lines

Provide efficient, friendly and professional customer services

Knowledge of accounts receivable and balance sheet processes

Positive, hard working and willing to go above beyond for optimal delivery of services

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