Customer Service Front Desk
Resume:
Norma Gallegos
******************@*****.***
December 11,2016
Dear Hiring Manager,
I'm applying for a position. I have over 3 year's experience at a front desk position, and am committed to excellent customer service. I believe that I will be a great fit for your organization, and would appreciate the opportunity to interview for this position at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,
Norma Gallegos
October 2015- May2016
Norma Gallegos
9002 Indian river dr.
832-***-**** • ******************@*****.***
Objective
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. Key Qualifications
● •Communication Skills.
● •Honesty.
● •Technical Competency.
● •Work Ethic.
● •Flexibility.
● •Determination and Persistence.
● •Ability to Work in Harmony with Co-Workers.
● •Eager and Willing to Add to Their Knowledge Base and Skills. Work Experience
Mid Atlantic Finance
Finance loan collector
● Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
● Primary responsibilities
● Collect payments on past due bills.
● Create a list of people who have not made payments.
● Organize list according to severity of delinquency.
● Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
● Call customers using telephone.
● Utilize computer systems to handle skip tracing.
● Inform clients of overdue accounts and amount currently owed.
● Attempt to collect payment.
● Review terms of sale or loan documents.
● Ensure all customer information is correct, including phone numbers and addresses.
● Listen to customer's story and determine if debt can be collected.
● Set up repayment plans and new terms of sale.
● Offer advice or refer customers to debt counselors.
● Record new commitment to repay debt.
● Send statements of delinquencies to credit bureau. 2014- October 2015
2012-2014
May 2012
2012- present
Present
● Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
● Purge records if debt has been satisfied.
● Report satisfied debts to credit bureaus.
● Follow federal and state laws dealing with debt collection.
● Print reports for management.
● Purge records from deceased people.
● Took a call volume up to 10 calls- made 300 calls a day Mi Doctor
Front desk receptionist
● • Highly skilled in performing front desk duties in a healthcare setting
● • Well-versed in greeting and interacting with patients and relatives
● • Documented success in answering telephone calls on multi-line system
● • Well-versed in scheduling patient appointments
● • Able to coordinate transportation for patients
● • Demonstrated ability to interact with patients, nurses and doctors
● • Profound ability to check-in and check-out patients efficiently
● • Able to multitask and work in a fast pace environment
● • Excellent customer service acumen
● • Able to schedule tests and procedures and enter referrals into the system
● • Adept at managing busy waiting room
● • Bilingual: English/Spanish
● • Working knowledge of computers and Microsoft Windows, Word and Excel First Financial Tax Service
Office management
● Data entry
● Office inventory
● Preparation of files
● Filing past years
Education
High School Diploma
Aldine senior high school
Associate Degree
Lone Star North Harris
● Social work
Medical Assistant
Everest institute
References
Available upon request.
Contact this candidate