Norma Gallegos

**** ****** ***** **.

832-***-****

acys0t@r.postjobfree.com

December 11,2016

Dear Hiring Manager,

I'm applying for a position. I have over 3 year's experience at a front desk position, and am committed to excellent customer service. I believe that I will be a great fit for your organization, and would appreciate the opportunity to interview for this position at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,

Norma Gallegos

October 2015- May2016

Norma Gallegos

9002 Indian river dr.

832-***-**** • acys0t@r.postjobfree.com

Objective

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. Key Qualifications

● •Communication Skills.

● •Honesty.

● •Technical Competency.

● •Work Ethic.

● •Flexibility.

● •Determination and Persistence.

● •Ability to Work in Harmony with Co-Workers.

● •Eager and Willing to Add to Their Knowledge Base and Skills. Work Experience

Mid Atlantic Finance

Finance loan collector

● Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

● Primary responsibilities

● Collect payments on past due bills.

● Create a list of people who have not made payments.

● Organize list according to severity of delinquency.

● Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

● Call customers using telephone.

● Utilize computer systems to handle skip tracing.

● Inform clients of overdue accounts and amount currently owed.

● Attempt to collect payment.

● Review terms of sale or loan documents.

● Ensure all customer information is correct, including phone numbers and addresses.

● Listen to customer's story and determine if debt can be collected.

● Set up repayment plans and new terms of sale.

● Offer advice or refer customers to debt counselors.

● Record new commitment to repay debt.

● Send statements of delinquencies to credit bureau. 2014- October 2015

2012-2014

May 2012

2012- present

Present

● Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.

● Purge records if debt has been satisfied.

● Report satisfied debts to credit bureaus.

● Follow federal and state laws dealing with debt collection.

● Print reports for management.

● Purge records from deceased people.

● Took a call volume up to 10 calls- made 300 calls a day Mi Doctor

Front desk receptionist

● • Highly skilled in performing front desk duties in a healthcare setting

● • Well-versed in greeting and interacting with patients and relatives

● • Documented success in answering telephone calls on multi-line system

● • Well-versed in scheduling patient appointments

● • Able to coordinate transportation for patients

● • Demonstrated ability to interact with patients, nurses and doctors

● • Profound ability to check-in and check-out patients efficiently

● • Able to multitask and work in a fast pace environment

● • Excellent customer service acumen

● • Able to schedule tests and procedures and enter referrals into the system

● • Adept at managing busy waiting room

● • Bilingual: English/Spanish

● • Working knowledge of computers and Microsoft Windows, Word and Excel First Financial Tax Service

Office management

● Data entry

● Office inventory

● Preparation of files

● Filing past years

Education

High School Diploma

Aldine senior high school

Associate Degree

Lone Star North Harris

● Social work

Medical Assistant

Everest institute

References

Available upon request.

Contact this candidate