Manager Customer Service

Robert Bodine

Pennsville, NJ ***** 609-***-****

*********@***.*** www.linkedin.com/robertbodine

Production Manager

Supply Chain Management Operations Management Project Controllership

Strategic leader with expertise in all facets of manufacturing, shipping and receiving, environmental compliance, and operations management within a corporation. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Technical proficiency in MS Office, Salesforce.com, Netsuite Accounting, and EFI Pace.

Inventory Control

Troubleshooting

Strategic Planning & Analysis

Competitive Intelligence

Business Development

Shipping and Receiving

Cost Reduction

Leadership Development

Customer Relationships

Professional Experience

IBS DIRECT, King of Prussia, PA 2012 – 2016

General Manager

Controlled a $5M national account.

Oversaw shipping, receiving, fulfillment and environmental record keeping and reporting for all shifts.

Served as Vice President of the safety committee and preserved safety equipment throughout two facilities.

Headed hazardous communication training for employees and provided SDS sheets throughout the facility.

Report and investigate any accidents and managed the servicing of all warehouse equipment.

IMTEK, LLC., Bridgeport, NJ 2001 – 2012

Plant Manager, 2001 – 2012

Oversaw the communications for the Customer Service & IT departments.

Increased productivity by 37% through benchmarking and setting goals.

Ensured that all company goals were met in a timely manner while remaining within the budget.

Managed Accounts Receivable (AR)/Accounts Payable (AP), purchasing, production, and sales.

Developed of a customer direct mail program in several different vertical markets that increased customers.

Responsible for resolving safety and environmental concerns for all personnel.

Production Manager, 1998 – 2001

Created and applied a production scheduling and workflow system and an inventory system for web based and digital printing on demand applications.

Developed a successful custom label affixing operation and documented daily, weekly, and monthly production and maintenance schedules

Orchestrated a successful ISO 9000 standard to drive quality up and nonconformities down.

Lead Press Operator, 1995 – 1998

Managed all aspects of the print operation and operated various printing presses.

Instrumental in the cross training of staff in all aspects of the print and bindery operations.

Supervised crews in the pressroom, shipping and packaging, and prepress department.

Additional experience as Press Operator at Akron Printing, Camden, NJ and as First Pressman at Evergreen Printing, Bellmawr, NJ

Credentials

Certified ISO 9000 Auditor, Perry Johnson

Basic Supervision, American Management Association (AMA)

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