customer service rep / data & order entry
Resume:
LINDA Y. SCOTT
**** ****** ***. # * • Bronx, NY *0472 • 917-***-**** • acys0c@r.postjobfree.com
EXPERIENCE:
Gina Group, LLC New York NY
Customer Service Representative (CSR) March 2016-November 2016
Order entry and allocations
Follow progress of all merchandise arriving to fulfill orders
Work with various 3pl warehouses to ensure prompt shipment of orders
Advise reps regarding late orders
Seduka Jeans LLC New York NY
Customer Service / Shipping Coordinator August 2012-March 2016
Provide customer service via telephone and email
Order entry and allocation
Coordinate shipments with multiple warehouses
Routing of orders
Process third party EDI orders
Order office supplies
Teach new employees computer system
Process all shipments of samples to and from showroom
Greet customers
Maintain showroom and samples
Regency International New York NY
Customer Service Representative May 2010-August 2012
Provide customer service via telephone and email
Have knowledge of product and current sales promotions
Engage in suggestive selling to prompt additional sales
Enter and allocate orders for shipment
Coordinate large customer mailings
Work with warehouse to ensure prompt shipment of orders
Hampshire Group Limited New York NY
Customer Service Representative (freelance) September 2009-January 2010
Process incoming EDI orders for major department stores
Order entry
Update customer master files
Perry Ellis International/Tricot St. Raphael Division New York NY
Customer Service Manager January 2001 – June, 2009
Provide customer service via telephone
Ascertain customer’s level of dissatisfaction and find solutions
Have knowledge of product and current sales promotions
Engage in suggestive selling to prompt additional sales
Provide sales force with inventory availability and sales support material
Order entry and processing
Run daily reports analyze and correct discrepancies
Work with purchasing department to make sure deliveries are on schedule
Enter production orders
Tricots St. Raphael, Inc. New York NY
Customer Service Representative / Sales Coordinator June 1997 – January 2001
Handle large volume of calls, take and process orders
Invoice customer orders, process register and forward to factor
Process orders for salesmen samples
Customer mailings of sales incentive materials
Schedule customer appointments to view product
SKILLS:
Microsoft Office – Outlook, Word, Excel
Fluent in Spanish.
Essentus, AS400, ATC system, Simparel
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