Phillip T. Sanderson, MHA

Franklin, TN

acyrz4@r.postjobfree.com 731-***-**** www.linkedin.com/phillip-sanderson/

Senior Operations Healthcare Leader

Develop, Lead, & Equip High-Impact Teams Improve Efficiencies Build Strong Customer Relationships

Strategic and visionary leader with track record of success in developing, implementing, and evaluating operational initiatives, innovative strategies, and process improvements to boost performance.

Intimate understanding of healthcare systems and proven proficiency in anticipating issues, effecting solutions, and adapting to rapidly changing environments in order to transform underperforming operations into profitable enterprises.

Operations Management Healthcare Management Budgeting & Financial Management

Profit Growth Strategic & Operational Planning Process Improvements

Business Development Profit & Loss Management Consulting

Highlights of Accomplishments

Provided successful oversight of $14M to $50M, 4-state operation with 18 locations and 1K employees.

Increased growth and profitability margins 25% to 75% by focusing team on mission, providing strategic layout of plan, analyzing data on daily, weekly, and monthly basis and through consistent follow up with key managers.

Strengthened customer and patient satisfaction by decreasing poor service performance by up to 44% within 3-month period.

Reduced turnover and boosted employee ROI by devising effective onboarding practices and creating working environments built on encouragement and ongoing self and professional development.

Professional Experience

FOUNDATIONS2SUCCESS CONSULTING, Franklin, TN

Founder, Business Owner 2016 ? Present

Leverage operations leadership and sales experience to assist clients in launching new start-ups and in right-sizing organizations for optimal profitability and performance. Serve as certified John Maxwell Leadership Trainer and Coach.

? Closed first deal within 30 days of opening ($30K in value) by selling healthcare software that increases company revenues and compliance and decreases liability.

? Achieved approximately $200K of gross sales in pipeline within first 45 days.

? Provided consulting services for key client, assisting in decision to sell company, locating a buyer, and closing acquisition within 45 days.

AMERICAN MEDICAL RESPONSE (AMR), Corporate Office, Denver, CO

Regional Director, TN 2014 ? 2016

Provided leadership and accountability for $14M in annual revenues with expectations of year-over-year increases. Managed up to 10 direct reports and maintained responsibility for outcomes throughout large regional territory. Oversaw large operational budgets, EBITDA, net and gross revenues, P&L, and customer and patient satisfaction. Managed organizational book of business, operational payer mix, and selected payer relationships.

? Drove strategic individual market-to-market long-range planning, showing growth of 75% in first 12 months.

? Analyzed data for service performance and customer and patient satisfaction for over 40K annual patient encounters, increasing market growth, right-sizing operation, and enabling company to eliminate lowest and focus on more profitable payer mix.

? Provided effective leadership for market acquisition, merging 2 organizations together as 1.

? Built direct relationships with C-suite executives while overseeing customer base contracts, including large multiservice line hospitals, ancillary facilities, and RFPs across market.

o Saved major customer contract by meeting with and convincing corporate C-suite executives to stay with AMR.

Phillip T. Sanderson acyrz4@r.postjobfree.com Page Two

AMERICAN MEDICAL RESPONSE (AMR) (Continued)

? Transformed non-profitable failing operations to profitable growth margins by:

o Leading weekly team conference calls focused on results-driven data and individual team member progress towards goals.

o Engaging Business Development team in grasping ?low-hanging fruit? in market for quick wins of revenue streams.

o Holding team accountable to field staff on goals and progress and celebrating all wins.

? Achieved strategic turnaround of book of business by focusing on richer payer mix and giving top priority to hospitals, skilled facilities, and C-suite clients.

FIRST CALL AMBULANCE SERVICE (FCA), Corporate Office, Nashville, TN

Chief Operating Officer, Corporate 2012 ? 2014

Served as Executive Leader within Corporate Office and oversaw $50M, 4-state operation, including over 18 locations and 1K employees with high-level managers as direct reports. Managed large corporate operational budgets, EBITDA, net and gross revenues, P&L, and customer and patient satisfaction with a keen focus on effective results, performances, and processes.

? Increased growth and profitability margins 25% to 50% by managing organizational book of business.

? Decreased poor service performance by 20% to 44%, resulting in improved customer and patient satisfaction within 3 months.

Regional Operations Director 2013 ? 2013

Oversaw new acquisition of $15M Ohio operation. Reported directly to CEO and managed over 200 direct reports, including field employees and all levels of management and operations staff. Played integral role in establishing and steering company start-up project in Virginia, including organizing budgets, timelines, contracts, executive-level meetings, and planning sessions.

? Optimized organizational performance by spearheading hiring, managing, downsizing, and restructuring and mentoring managers and direct reports in leadership activities and capabilities.

? Collaborated with Corporate Attorney and Corporate Compliance Officer, handling compliance and auditing initiatives.

Director of Quality and Clinical Operations 2012 ? 2013

Served as leader within Corporate Administrative team tasked with overseeing 600 employees and 130 units at 13 locations, while supervising clinical operations and management personnel. Directed clinical activities and efficiently managed associated operational functions to achieve premier customer experiences. Identified customer service and employee-related issues, promoted customer-focused culture, and maximized return on investments (ROI).

? Performed ongoing assessments of clinical and operational processes, ensuring continuity of services and program delivery, service development, and operational improvement strategies.

? Expanded operations in collaboration with executive leadership, facilitating innovation as well as organizational and revenue growth.

METHODIST LE BONHEUR HEALTHCARE / METHODIST UNIVERSITY HOSPITAL, Memphis, TN

Manager, Operations 2010 ? 2012

Directed Administrative team and oversaw and managed budgets, billing, and day-to-day operations. Conducted performance evaluations and coached and mentored direct reports.

? Executed successful Cardiovascular and Neurovascular Center for Emergency Medicine and Networking Hospital Outreach Program, resulting in 50% market increase, quality improvement, superior patient outcomes, business building, and financial gains.

? Developed new division within first 9 months of tenure and promoted Methodist University Healthcare brand and services, building nationally renowned healthcare entity.

? Slashed $350K in annual costs by analyzing and restructuring inter-facility transports and discharges, formerly without contracts, definitive processes, or accountability.

? Revamped fee-per-call processes and negotiated new contracts, achieving Medicare rate compliance and saving $100K to $200K annually.

Phillip T. Sanderson acyrz4@r.postjobfree.com Page Three

WEST TENNESSEE HEALTHCARE-JACKSON MADISON COUNTY GENERAL HOSPITAL, Jackson, TN

Clinical Education Coordinator 1999 ? 2009

Led continuing education and regulatory and compliance training for physicians, nurses, and paramedics within all hospitals of West Tennessee Healthcare System. Served as subject matter expert and liaison for staff members, West Tennessee Healthcare, and state regulatory agencies.

? Pioneered innovative training processes in order to achieve mandatory regulatory requirements for staff positions, resulting in substantial savings in overtime costs as well as boosts in productivity.

? Lowered new hire costs and strengthened employee engagement through effective employee retention programs.

Education & Professional Development

Master of Science, Healthcare Administration (MHA), Bellevue University, Bellevue, NE

Bachelor of Science (BS), Management, Bellevue University, Bellevue, NE

Associate of Science (AAS), Certificate of Completion, Paramedic Program, Jackson State Community College, Jackson, TN

Licensure & Certifications

Paramedic, State of Tennessee, Division of Health-Related Boards, License # EMT16522

National Registry of Emergency Medical Technicians, National Registry Paramedic, Registry #P0898025 (NREMT-P)

Professional Leadership

Professional Board Memberships: Chairman for Middle Tennessee American College of Healthcare Executives (ACHE) Former President, Tennessee Emergency Medical Services Education Association (TEMSEA)

Professional Affiliations: American College of Healthcare Executives (ACHE) Christian Business Leaders Roundtable Member of John Maxwell Team; Certified Coach and Leadership Training Tennessee State Emergency Medical Services Education Association (TEMSEA) Tennessee Ambulance Service Association (TASA)

Other Accomplishments: Founding member of Paragon Medical Education Group (2009 ? 2013)

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