Customer Service Manager

SHASHI PRAKASH SINGH

Mobile: 983-***-****/096********

Email: *************@*****.***

OVERVIEW

Firm Determination on learning and grasping new things are my attributes. Highly motivated tendency to develop awareness in every aspect of work are the qualities, which have always helped to achieve my goals

OBJECTIVE

Seeking assignments in Sales & Marketing / Business development with a leading growth oriented financial organization

WORK EXPERIENCE

Organization : Naman Road Carrier

Location : Durgapur

Title : Business development manager

Tenure : 1-April-2014 to till date.

The objective of my job is to prospect for potential new clients and turn this into increase business.

Research and build relationships with new clients.

To work with mid and senior level management, marketing and technical staff.

Responsibilities:-

Responsible for getting the right products in the right quantities to the right locations all at the right time.

Managing, monitoring and developing the team.

Developing and nurturing customer relationship.

Regularly liaising with the delivery manager to ensure a smooth running of both department.

Resolving and managing queries and complaints courteously and efficiently.

Ensuring all sites and customer objectives are achieved.

Organization : Weizmann Forex Ltd

Location : Kolkata International Airport

Title : Head Treasury

Tenure : 24-Feb-2008 to 12-02-2014 (including 12 months internship as a part of the MBA)

The objective of my job is to operate and manage the money exchange counter at the International Airport (KOLKATA). Responsible for increase in revenue and customer base for the counter at the Kolkata Airport.

Worked with the corporate quality team of Weizmann Forex Ltd to improve the quality of customer service and enhance the customer experience. This resulted in immediate improvement in the C-sat scores of customers visiting the counter.

Worked on a project highlighting the working of various currency markets.

Responsibilities:-

Analyze price movement of various currency pairs and generate foreign exchange

reports on daily, fortnightly and yearly basis.

Foreign Exchange exposure identification, providing recommendation of various

Strategies.

Prepare back office documentation such as deal notes, effectiveness testing & provide

senior management with analysis of the treasury Fx transactions that were executed

and provide insight into trends and improvements.

Verify and confirm all treasury Fx transactions, Fx settlements and payments and also

day to day Fx conversion.

Passing necessary accounting entries for the hedging and settlement done.

Checking that group wide treasury internal policies, authority limits and guidelines are

complied with and supporting documentation is readily available for review.

Cash Management

Tracking of day to day fund movement and to generate reports which enables the higher management to influence various decision and Cash generation can also be controlled.

Managed daily cash flow forecasts with a view to monitor the inflow & outflow of funds and ensuring optimum utilization of available funds.

Managed treasury function involving utilization of surplus funds in profitable investments achieving higher ROI and ensuring minimum liquidity position.

Daily coordination with banks in order to facilitate daily operations and also review and maintain the bank account database location wise, signature rights, bank account request forms.

ACADEMICS

2 years full time “Masters in Business Administration” from NSHM knowledge campus, Kolkata.

Specialized in “Marketing” as major subject.

Examination/University/Board

School/ College/

Institution

Year

Marks

Obtained Masters in Business Administration

NSHM, Madurai Kamraj University

2009

87%

Bachelor Of Commerce

University Of Burdwan

222

2006

35%

Higher Secondary

(WBCHSE)

2002

42%

Madhyamik

(WBBSE)

2000

49.5%

PERSONAL DETAILS

Name: Shashi Prakash Singh

Father’s name: Rajan Dhari Singh

Address: ABL Township, Durgapur – 6 Qtr. No. RR/250

DOB 23-05-1984

Sex: Male

Nationality: Indian

Languages Known: Hindi, English, Bengali.

Date: (SHASHI PRAKASH SINGH)

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