Customer Service Sales
Resume:
Joan Renee Roulhac
*********@*****.***
Customer Service
Customer service, account receivables, and commercial and consumer collection professional with fifteen years' experience in the Distribution / Wholesale industry working in front office. Strong skills in building client relationships and providing excellent customer service through taking and processing orders via phone, email and in person. I am a quick learner with the ability to get the job done.
Work Experience:
Volt Workforce Solution / Curtis1000
Part-Time File Clerk / Backup Receptionist
Duluth, GA December 2014 to Present
Responsibilities
• Greeting visitors and making sure they sign in and out.
• Answering, paging and directly calls to the appropriate personnel
• Matching up invoices with job tickets and samples
• Scanning job tickets to the appropriate areas (samples matching or file room)
• Weekly distributing samples to sales rep
• Daily filing of job tickets in alphabetical and numerical order
• Locating job tickets for staff
AAA Cooper Transportation
Part-Time Operations Clerk
Norcross, GA May 2014 to Present
Responsibilities
• Processing freight bills by entering and scanning into computer system
• Adding, deleting, and printing bills on manifest
• Answering phones
• Closing out manifest and trailer
• Posting checks and filling out deposits slips
Buy Buy Baby
Customer Service / Cashier
Alpharetta, GA March 2013 to April 2015
Responsibilities
• Generating sales by giving exception customer service
• Ringing up customer’s purchases, special orders, and back-orders
• Printing out baby registries and RTV damaged merchandise
• Ticketing and making bar codes for merchandise
• Price matching our competition price from current ad’s and online
Target
Cashier
Lawrenceville, GA November 2012 to December 2012
Responsibilities
• Generated sales by providing outstanding customer service.
• Received cash, checks, debit, and credit card payments and keep cash wrap clean and tidy.
Janssen
Administrative Assistant / Billing Clerk
Norcross, GA November 2003 to December 2011
Responsibilities
• Maintain filing system, telephone and email contact clients, employees and vendors
• Managed the account receivables and commercial & consumer collections to ensure
payment in a timely matter.
• Handle all invoices, creating and submitting, requesting escalations on those not submitted
or paid timely.
• Manage processing and shipment of outgoing orders via online UPS, USPS, and FedEx
systems.
• Maintain and track bank deposit slips for daily credit to the banking institutions and posting
payment using QuickBooks.
• Process credit card payments and enter orders into the system placed via phone or web.
• Provide updates to price database for new and existing products via QuickBooks, Excel
and Adobe Acrobat.
•Handle all ordering of office supplies, equipment and maintenance schedules and opening and closing office.
Visiting Nurse
Medical File Clerk
Norcross, GA October 2001 to November 2003
Responsibilities
• Managed and compiled new admission charts.
• Maintained filing system, pulling medical records, charts and filing them back as needed.
• Managed all incoming mail and reports, distributing them to the appropriate departments
for evaluation.
Sunbrand
Purchasing Agent
Norcross, GA May 1999 to August 2001
Responsibilities
• Purchased sewing machine parts from various vendors via purchase orders into
computer system.
• Created and set up new part numbers for merchandise.
• Handle all invoices, creating and submitting, requesting escalations on those not
submitted or paid timely.
• Ensured all incorrect work orders were returned timely to the vendor & completed daily
reports.
EDUCATION
Bachelor of Science in Business Economics from SUNY College of Oneonta
Oneonta, NY 1979 to 1983
SKILLS
MS-Word, MS-Excel, MS-Outlook Customer Service, Purchasing Agent, Cashier, Receiving Clerk, Billing Clerk, Medical File Clerk
Contact this candidate