Customer Service Insurance, Arabic linguist, administration.
Resume:
Marwa Nabil Helmi
**** ***** ****** **** ********, NY. USA.
************@*****.*** ***.******@*****.***
Cell: 646-***-****
PROFILE
Experienced customer service professional with a background of community support that ranges from advocacy, processing of paperwork to translating and interpreting. Responsible, trust worthy individual who enjoys problem solving and facing challenges. Excellent spoken and written communication, interpersonal and organization skills. Appreciates teamwork, prefers to work independently with little supervision. Fluent in both English and Arabic. Knowledge of Wordfast, Microsoft Word, Excel and QuickBooks. English/Arabic/English Translation, Interpreting, proofreading, voice over. English Literature Essay Writing. EDUCATIONAL HISTORY
Community Health Worker Certificate
Mental Health first aid
OSHA 10-hour General Industry
Nutrition certificate
Resiliency certificate
English Literature and Translation BA
Diploma of Achievement in advanced English
Translation
ITIL Certified
Other Courses
Courses in computer programming (C#.NET, ADO, ASP, SQL Server) Courses in computer software (MS Word, Excel)
PROFESIONAL EXPERINCE
Freelancer Translator and Interpreter (2000-Current) Translates documents in different fields such as History, Law, Politics, Arts and Computers Accompanies clients during official immigration interviews such as asylum, marriage, citizenship Translates and interprets state exams in public schools for foreign students since 2014-present Achievement: Translation and subtitling of the 11 award-winning documentary, Oscar nominated movie
(Garbage Dreams). For full cast and crew please http://www.imdb.com/title/tt1049415/fullcredits#cast http://www.imdb.com/name/nm3576883/
M.H
Marwa Nabil Helmi
3223 101st Street East Elmhurst, NY. USA.
************@*****.*** ***.******@*****.***
Cell: 646-***-****
***.******@*****.*** LINKEDIN URL
M.H
Sammy Insurance (2008-2010)
Insurance Rep/Claim Processor
Assisted private, commercial and TLC insurance agency, performing a variety of duties including: customer service, issuing polices, handling major Insurance Companies Aided Non-English Speakers handling their insurance policies and Accident reports Processed and won accident claims for insurance
Supported individuals with filing of taxes applications EAAC EGYPTION ACADEMY (Accounting and Computer Sciences (2000-2004) Student Services Associate
Arabic/English/Arabic translator & simultaneous interpreter Assisted with student outreach and marketing of school services and classes specially geared towards Non Arabic-Native
Represented the Academy in various meetings and national or international conferences that required the presence of a bilingual individual
ADD’L CERTIFICATES
Biovision Alexandria 2004 Conference
Special Participant participating in several conferences as a part of requirements towards graduation project. Main Tasks: Aiding conference Staff when communicating with the Non-Arabic speakers. Organizing, filling and managing documents related to different public events EAAC Academy
Diploma of Achievement in advanced English Translation: Appreciation for continuous hard work Member of the Golden Key Honor Society.
VOLUNTEER EXPERIENCE
South Asian Council for Social Services.
Cyber Crime Response Agency.
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