Jehan Zorob

***- **** *****-******** ****. O.

Montreal, QC

H4L5H2

Cell: 514-***-****

Email: acyrvk@r.postjobfree.com

PROFILE

Experienced Test Analyst with solid understanding of real-time applications and its supporting technologies. Technical strength in functional, UAT, and regression testing, requirements analysis and knowledge transfer.

WORK EXPERIENCE

Apr 2011-Present

Software Quality Assurance Coordinator – Full Time

MSC, Montreal

Testing Web and AS-400 Screens applications including tables validation

Working with different teams and team leads per project

Reporting of defects found and attending defect review meetings

Attending requirements reviews with team leads and developers

Attending UAT sessions with the business end-user

Completed projects :

Logistics ( Inventory Movements, Triage, Device Clean up Repair)

Service Partner Billing and Approval Systems

Shipping ( Field returns, Inter-Branch and Intra-Branch)

Receiving of Control Documents

Unpacking

RMA ( Web and AS/400 )

Finance (Addition of USD currency to the accounting books)

Jul 2010 - Nov 2010

Quality Assurance Analyst – Contract

Penson Financial Services Canada Inc., Montreal

Testing account opening third-party application Arius / Broadridge BPS - web application / AS-400 Screens

Analysis of the requirements provided by the vendor testing lead and creating test scripts for User Acceptance Testing

Coordinating and conducting User Acceptance Testing

Researching and Gathering profiles for ease of testing using various sites for identification validations

Documenting, tracking and resolving issues using Ms. Excel, Ms. Word and Share Point

Communicating with Project Sponsors to provide testing status and results

Conducting with End Users Training

Mar 2010 - May 2010

Administrative Assistant – Contract

DecoArc, Toronto

Performed general administrative duties for a company of 15+ employees

Organized and input all accounts receivable and payable

Managed payroll using Time Pilot for weekly pay and daily reports

Acted as personal assistant to the Director of the Company

Researched new companies for products at best prices

Followed up with all staff enquiries, and various office communication

Took charge of office documents and its organization

Feb2008 – Oct 2008

Technical Analyst - Permanent

RBC, Toronto

Created / updated installations using Wise Package Studio

Changed and updated VBScript template for loading installs and post install custom actions

Gathered requirements from both clients and applications vendors to create a complete install

Created Test environment using VMWare for multiple RBC profiles and Windows Systems

Tested vendor and created installations using VMWare

Jun 2007 – Feb 2008

Intermediate Test Analyst – Automation Developer - Permanent

MKS, Waterloo

Working as an automation developer for the regression team

Testing Java desktop applications – in Windows and Unix environments

Testing MKS Source: Source code control software

Testing MKS Integrity: Defect and issue tracking software

Scripting test cases in KSH using in-house MKS Toolkit

Running scripts on Windows XP and WIN2000 supported front-end and MS SQL and flat files based backend

Working knowledge of TET Ware automation environment

Creating test cases from requirements of new features and test plans

Sept 2004 –May 2007

Intermediate Test Analyst – Contract

Bell Canada (IQ Team), Toronto - Montreal

Duties included sanity, functional and pre-production testing on multiple Bell Canada

Completed projects:

Solo.ca (registration, account and billing pages) and LDAP verification

Order Max –IVR web application – complete regression on DTH (express vu) product

CMF – Customer Master File – testing warehouse database for integrity of

data and customer profile updates

Bell.ca website – specialized in customer registration, accounts maintenance, customer log on/off security, VOIP registration and setup, Shopping and

Checkout web pages

Bill to Bill - migration to One Bill of all Bell Canada (One bill consolidation

project) and its holdings products (Wireline, Sympatico, Express VU, Mobility)

Reviewed use cases and system requirements and design documents

Created test conditions and expected results from Use cases, System Requirements and Design documents, using Quality Center and its test case management tools

Executed Tests cases on applications manually and using provided test harness

Discussed and attended test case walkthrough with Test Manager and BA

Contributed to testing plans in identifying required profiles, required access

to back end systems and testing time estimates

Assisted team members and test managers in understanding requirements

Trained and mentored junior testers and summer students

Nov 2000-

Mar 2003

Software Developer – Permanent

E*Trade Technologies Corporations, Toronto

Maintained and enhanced real-time trading applications (Active X)

Creation of MSI and Wise for Windows Installer v. 9 & 3.52 installation packages for internal and production releases of E*Trade Desktop

Performed Unit, System and Integration Testing on applications and installations in Win NT, and Win 2000 environments as front end and Unix backend

SKILLS

Programming

Visual Basic 6 / VBA

Oracle 9i

HTML

SQL

Software

Toad

Teradata DBMS

DB Visualizer

SQL Viewer

Altova XML Spy / Marker

Rational (ClearCase, ClearQuest)

MKS (Source / Integrity/ Tool Kit)

Test Director 8 / Quality Center

Request Tracker ( Reporting Tool 4.0.6)

Operating Systems

Windows2000 Professional SP4

Windows XP Professional SP1a

Windows Server 2003 Standard and Enterprise 32

Windows 2000 Server and Advanced Server SP4

Solaris SPARC 9, 10

HP-UX 11i v2, v3 PA-RISC

AIX 5L 5.2, 5.3

AS/400 Model:i5/OS Version: V5R4M0

RELATED EDUCATION

Jan 2003-Aug 2004

Jan 2009 –

Aug 2010

Continuing Education Courses - Part-Time

Seneca College, Toronto

Unix Scripting and Automation

French Conversational Levels I, II

Planning and Controlling the Baselines Project Management Course

Introduction to SQL (9i), Advanced PL/SQL (Stored procedures, packages)

Aug 2000

Computer Programmer Post Diploma

Humber College of Applied Art and Sciences, Toronto

Computer Programming Accelerated (2 years equivalent)

May1997

Bachelor of Science, Mathematical Science

University of Toronto Scarborough College, Toronto

ADMINISTRATIVE EXPERIENCE

Jan2011-

Mar 2011

English language Volunteer – Volunteer

Impulsion Travail, Montreal-Nord

Translated presentation and employment education material from

French to English

Made follow up calls to clients

Reported back data and information as collected from conversations with clients

March 2011

Ground Staff at the Americana 2011 – Volunteer

Reseau Environnement, Palais des Congres de Montreal

Assisted in expo material distribution

Scanned conference attendees IDs

Answered questions of show attendees

May 200 3-Mar 2004

July 2009

Fund Raiser Assistant / Webmaster – Part-Time

Barbra Schlifer Commemorative Clinic (Non-Profit), Toronto

Performed System Administrator duties on Windows NT Server (adding / removing users, updating e-mail accounts)

Data entry of donations and donor’s records using Black Baud Raiser Edge

Updated ledger of all daily proceeds

Sent reminders and invoices to all donors and sponsors

Updated the Clinic website (HTML, Adobe Acrobat 5.0)

Built a number of templates using Excel 2000 for campaign marketing

Jun 2009

First Aid and CPR Trained and Certified – Interest

Red Cross, Toronto CPR, Toronto, ON

Jan 1995-

Jan 2000

Oct 2008- Jun 2010

Salesperson/ Cashier – Volunteer

North York General Hospital (Gift Shop / Assistant Buyer), Toronto

Opened the shop, took telephone orders, and counted the float

Supervised and trained student and adult volunteers

Served customers and maintained the shop appearance and its organization

Assisted in quarterly inventory

Assisted in new inventory processing (checking of received items, pricing,

inventory updates)

Completed an Accessibility Standards Training Program for Customer Service

Dec 2009 - Mar 2010

Staff Assistant – Volunteer

Muslim Welfare Center - Food Bank, Toronto

Assisted various staff members in daily activities of food storage, sorting and portioning

Assisted in other household essential item sorting and organization

Translation from English and Arabic to center clients

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