Cisco Unified Communication Engineer (VOIP)

HARMINDER SINGH

** **** ******, *******, ** 647-***-****

*************@*****.***

VOIP IMPLEMENTATION PROJECT MANAGEMENT PROBLEM SOLVING COMMUNICATIONS

TEAM LEADERSHIP RESOURCE OPTIMIZATION RELATIONSHIP BUILDING CLIENT RELATIONS

A forward-thinking respected professional, quick to identify opportunities while sustaining focus on long-term success

Consensus builder with extensive experience in planning, designing and executing IP Telephony solutions for medium to enterprise organizations.

Skilled at strategy development, cross-functional team leadership and self-motivated – ready to create strategic alliances with affiliates, and other teams to meet tight deadlines. Strong networking skills; drive productive change, and transform mission into action and vision into reality.

A highly competent Cisco Voice Engineer and CCIE Collaboration. Results-generating, engineer-driven with over 6 years of experience primarily working in VoIP, implementation, and development of high-performance UC solutions. A combination of excellent skills and a passion for analyzing market needs, evaluating client requirements and delivering strategic solutions to complex client requirements.

...CORE COMPETENCIES…

Deployment of UC Solutions - CUCM, CUC, CUE

Cisco IM & Presence & Cisco Jabber

Designing & Project Development

New Business Planning & Delivery

Key Account Management

Software Installation & User Support

Coordination & Execution

Assemble & Lead High Performance Teams

Inspire, Mentor & Motivate Others

Build & Foster Network Relationships

Active Directory & Troubleshooting

Cisco Unity Unified Messaging

Key Attributes & Expertise

Technical Skills:

Expertise in Cisco Voice Technology including Cisco Unified Communications Manager (CUCM 5.x – 10.x), CME, Cisco Unity, Cisco Unity Connection, CUE, Cisco Unified Presence Server (CUPS), Voice Gateways (H323, MGCP, SIP CUBE), FXO, FXS, Cisco Jabber and Voice Applications.

Experience with IP Phones, 9900 series, 7900 series, 6900 series, IP Communicator, Cisco Jabber client

Cisco Routers, 39XX series, 37XX series, 36XX series, 29XX series, 28XX series

Hands-on experience on Cisco Catalyst 3700 series, 3600 series, 3500 series and 2900 series switches

Experience in VMware servers ESXi 4.x 5.x with VMware VSphere Client.

Experience with configuring VOIP dial-peers, Route Patterns, Route Lists, Hunt Lists, Translation Patterns, Call Routing, Number Translation, Pickup Groups, and Call Handlers.

Skilled with in-depth understanding of OSPF, BGP, & EIGRP Routing Protocols, DNS, DHCP and IP Address Management

Broad knowledge of principles of Cisco ASA firewalls, wireless access controllers and access points, network access control systems, enforcing network security for wired, wireless.

Strong time management skills with the ability to work effectively with a team and independently

A proven ability to interact with all levels of management and staff. A self-driven individual with a passion to learn and motivate others

Excellent analytical, problem solving, verbal and written communication skills

HARMINDER SINGH

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Professional Experience

NTG Clarity Networks Markham, ON

NETWORK / VOICE ADMINISTRATOR (COLLABORATION) (June 2013 – Present)

Responsible for deployment, implementation, and support of mid-size and small multi-site unified communications environment

Expertise in Cisco Unified Communications Manager, Call Manager Express, Cisco Unity Connection, Cisco Unity Express, Voice Gateways (MGCP, H323, SIP) and Voice Applications. Used BAT tool to import/export Users and Phones

Installed and configured clusters with Publisher & Subscribers and test dial plan with CUCM

Configured Voice gateways, FXO/FXS Cards, VOIP & POTS dial-peers, CODEC G.711/G729/ILBC, hunt groups/lists & route patterns in CME

Deployed Cisco Voice infrastructure for up to 1000 endpoints (79xx)

Improved client satisfaction by troubleshooting and resolving VoIP issues from past implementations which consisted of older versions of CUCM, Unity, Gateways & Switches

Implemented Cisco Unified Communications Manager Applications like CUPS, UCCX and UCCE

Troubleshooting VoIP issues using debug, traces, and Real-Time Monitoring Tool (RTMT)

Experience configuring, and troubleshooting EIGRP, MPLS, BGP, OSPF, and L2 protocols

Documented common issues and wrote how to’s for these issues to reduce the troubleshooting times in future

Mercantile Exchange Corporation Toronto, ON

NETWORK / SYSTEM TECHNICIAN (June 2010 – May 2013)

Responsible for the installation, configuration, ongoing management and troubleshooting of Cisco CallManager for 200 users

Managing Firewalls, BGP routing, IDS/IDP appliances, network switches, DNS, DHCP, IP Address Management, VPN, IPSec Tunnels, PPTP, SSL, NAT and PAT

Installed new equipment, configured, upgraded, migrated user data and applications between computers; secured and removed old equipment and provided after hours support

Played a key role in troubleshooting system, maintenance and network problems with diagnosing and solving hardware or software faults

In charge of the help desk support and remote support on PC software. Along with answering, evaluating and prioritizing telephone and e-mail queries from clients experiencing issues with phones, wired network connectivity and other software issues

Added new users and provided access to databases & system functions

Setup equipment for employee use, performing and ensuring proper installation of cables for PCs, peripheral devices, and VOIP phones

Upgraded operation systems from Windows XP to Windows 7

Generated a daily summary of tickets and their outcomes for the team lead

HARMINDER SINGH

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Kimcot Inc Toronto, ON

NETWORK / SYSTEM TECHNICIAN (DEC 2009 – May 2010)

User profile backup and restoring the profile data to the new machines, ensuring that the new machine is fully functional for the user.

Performed secure data erasure upon the retrieved units in order to protect confidential information

Troubleshooting any issues which may crop up during deployment

Delivered printing solutions and peripherals, e.g., scanners/copiers, printer/fax machines

Diagnosed network problems involving a combination of hardware, software and communication issues

Remote desktop support, installing software interactive and non-interactive way

Troubleshooting LAN drops on Cisco switches.

Worked on team that provide 3rd level support

Support, maintain and update Network printer servers (server print queue)

Education & Credentials

Bachelor of Engineering (Electronics and Electrical Communications)

Punjab Engineering College (Deemed University), INDIA 2003 - 2007

Relevant Courses Included: Analog and Digital Signals, Computer Organization and Architecture, Internet Applications, Database Management System, Data Communication, Microprocessors, Digital Signal Processing, Computer Networks, Communication skills, Project Management, Electronics Devices, Circuits and amplifiers.

Certifications:

Cisco Certified Internetwork Expert, CCIE Collaboration CCIE# 54184

Cisco Certified Network Associate, CCNA Routing and Switching

ITIL® Foundation Certified in IT Service Management

PRINCE2® Practitioner Certificate in Project Management

PRINCE2® Foundation Certificate in Project Management

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