Customer Service Accounts Receivable
Resume:
Sylvia M. Robinson
**** ********* ****** ****** ******, MI 49022 – *********@***.*** – 269-***-**** (H) – 269-***-**** (C)
Summary of Qualifications
LEADERSHIP STRATEGIC PLANNING RESULTS DRIVEN
Proven leader with excellent work ethics, self-motivation, and goal-oriented in fast paced work environments. Excellent skills with building strong teams, implementing cross-training and multi-tasking efforts to accomplish aggressive goals. Contributed to several environments creativity, research/development, and demonstrated innovative ways to provide services to a low moderate community within the guideline of the City Charter. A known leader that supports diversity initiatives without compromising the rights of any employee.
Employment History
Admin Office Associate/Cashier October 25, 2014 - Present
Lowe’s Home Centers, LLC
1300 Mall Drive
Benton Harbor, MI 49022
Verify cash, checks and prepare daily deposit based on specified amount required in the
Accounting system. Verify delivery invoices and return receipts on previous days business
Compile all A/R reports for deposit, returns, cashiers log-off reports in daily binder for
The review of Management and/or Auditors.
Billing Specialist I May 6, 2013- Oct. 1,2013
Lakeland Health Care
St. Joseph, MI 49085
Submits patient bills to the appropriate payers and performs effective follow-up on open
accounts in a timely and accurate manner. Provides leadership and expertise within an
assigned payor classification or program.
Nursing Support Services April 30, 2012 – May 6, 2013
Lakeland Health Care
St. Joseph, MI 49085
Payroll/Scheduling Clerk reviews and edit payroll for Management approval
Monitor and schedule Nursing staff with appropriate ratio to daily patient census.
Customer Service Administrator December 1998 – June 2011
Utility Services Payment Center Benton Harbor, MI
The Utility Services Department Payment Center bills and collects Water, Sewer and Trash Services to
Residents of the City and three surrounding Townships or a Customer base of 7600+ accounts and 5.4MM Revenue annually.
Supervised and directed the processing and collection of utility bills generated by usage. Explored new business improvement practices to meet increased annual revenue goals. Provided staff training support, and addressed customer complaints.
Conducted training sessions to improve departmental services based on Amended Resolutions
Established new procedures based on new equipment installed to improve processes
Finalized and provided monthly accounts receivable report to Municipal partners
Supported Staff, Department Heads, City Manager in day to day operations
Interfaced with the surrounding communities under contracts with the City of Benton Harbor
Coordinated and facilitated the departmental workflow daily
Cashier Supervisor and Accountant
Supervised two Cashiers processing payments either by mail or in house for 6800 customers
Submitted monthly Accounts Receivable Reports, Quarterly Comparison Reports and Annual Revenues
Additional Employment History
Supervisor, Account Services Center January 1998 – March 1998
TransAmerica Corporation (Formerly Whirlpool Financial national Bank) Benton Harbor, MI
Staffed and managed Inbound Call Unit averaging 22,000 calls per month
Additionally Supervised Late stage collections on assigned rotation schedules
Processed hourly data to ensure daily call goals obtained
Assisted with technical support when necessary
Supervisor 1988 – 1998
Whirlpool Financial Corporation/Nation Bank Benton Harbor, MI
Supervised early stage collections for a Consumer Credit portfolio with over 390 MM in outstandings.
Managed operations of a Predictive Dialing System and directly supervised 19 -30 Account Representatives, two Auto Dialer Technicians, and indirectly Supervised up to 60 additional Account Representatives.
Selected to implement a mentoring group for the INROADS college student initiative
Handled employee issues to resolution
Performed monthly meetings with staff on updates, goals and previous monthly results
Assisted with late stage collection
Performed additional duties as assigned by the Director
Project & Team Building Experience/Additional Skills
Election Poll Worker for St. Joseph Township
Volunteer for NODA(No One Dies Alone)Support Group
IT Committee – Project Goals-Replacement of Computer Equipment (for
City of Benton Harbor employees)
Expense Reduction Control Committee
Management Team Committee
Governor’s Council on Physical Fitness, Health and Sports
FCC Wireless Telecommunication-Shore Wave Radio (License)
Summer High School Students through Michigan Works employment agency (Mentoring)
Microsoft Word, Exel, Powerpoint, Novell Groupwise, Fund Balance Utility Billing Systems
EDUCATION
Associates Degree in Elementary Education
Inter-City Banking-Business & Customer Relations (Additional Courses)
Lake Michigan College, Benton Harbor, MI
Business Education & Customer Service Seminars
Western Michigan University, Kalamazoo, MI
Insurance License (Life, Health, & Industrial Fire)
Michigan State University
Continuing Education
How to Supervise People & Lead a Team
How to Deal with Difficult Customers
REFERENCES AVAILABLE UPON REQUEST
Sylvia M. Robinson
2079 Fairplain Avenue Benton Harbor, MI 49022 – *********@***.*** – 269-***-**** (H) – 269-***-**** (C)
R E F E R E N C E S
Joel Patterson
Business Owner
1134 Crystal Ave
Benton Harbor, MI 49022
*************@*********.***
Leonard Seawood
Benton Harbor Area School Superintendent
839 Riverview Dr
Benton Harbor, MI 49022
Gregory Alimenti
City of Saint Joseph Water Filtration Plant, Superintendent
1701 Lions Park
Saint Joseph, MI 49085
Barbara Burge RN, BSN
ER Patient Care Manager
Lakeland Community Hospital
31 N Saint Joseph St.
Niles, MI 49120
******@****************.***
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