Technical Support Software Developer

ALFONSO BRAVO

*******@*****.***, *******@*******.***

**** ****** **., *******, ** - 32829

(407) 758 – 3260

SUMMARY OF QUALIFICATIONS

EDUCATION/CERTIFICATIONS

Federico Villarreal University (1999)

Industrial Engineering Graduated.

Lima, Peru

ESAN – Business Administration Institute (1996)

-Strategic Planning of Information Technologies.

-Management & Organization.

-Project Management of Information Systems.

Lima, Peru

IBM (1995)

-AS/400 Interactive Program Design.

-RPG/400 Interactive Program Workshop.

Lima, Peru

San Ignacio de Loyola Institute (1991)

System Analist.

Lima, Peru

DELL (2013)

-DCSE Foundation 2010 Desktops

-DCSE Foundation 2010 Portables

-DCSE Onsite Troubleshooting

-DCSE Client DMS Softskills

Chilean Catholic University (2013)

Strategic Decision Evaluation

TECHNICAL SUMMARY

-POS terminal installations.

-Commercial Software Development.

-Languages: Visual Basic 6.0, Access Basic, RPG/400, Clipper 5.2.

-Databases: Access, DB2, Database.

-Reports: Crystal Report 8.5, Excel (VBA).

-Web Page Designer: Front Page, Macromedia Flash & Dreamweaver.

-Office: Excel, Power Point, Word, Access (97 and up)

-Windows 10, 8, 7, Vista, XP, 2000, Millennium, 98, 95, 3.1

EXPERIENCE

Kelly Services (Jan 2017 – present)

IT Technical Support

-Bilingual technical support at Petz Enterprises giving phone software support to professionals working on Crosslink 2017 (Tax Software) around the country.

GO2IT Group (2012 - present)

IT Technical Support (On-call position)

-High experience installing, refreshing and setting POS terminals, AIO Registers, KVM, network printers and servers at Embassy & Homewood Suites, Doubletree, Hilton & Hampton Hotel, Phillips Healthcare, GAP, Sears, Banana Republic, Mattel, Best Buy Retail and Mobile stores, Charlotte Russe.

-Hardware health check at Best Buy Retail stores for holyday seasons.

-Upgrading from Windows XP to Windows 7 in Amtrak (Orlando).

-Installing and setting new computers in Amtrak (Sanford), Morgan Stanley offices and Barry University (Melbourne).

ABQ Solutions, Inc. (Self-employed) (2002 - present)

IT Technical Support

-High experience fixing desktops and laptops, virus removal, software and hardware installation, network configuration for home users and businesses like ACMG Construction, American Motorcoaches, Jealse Scooters, Liberty Insurance, Polka Dotz, Professional Furniture, SA Tour & Travel, Premier Motors, TREM Real Estate, Millennium Cove and Walden Palms Condominiums.

-Software developer for Jealse Scooters and AA Blinds Corp. (Invoice Software) using Visual Basic 6.0, Crystal Report 8.5 and Access Database 2010.

Experis Manpower Group (Sept. 2015 – Nov. 2015)

IT Technical Support

-Installing, refreshing and checking good performance POS Terminals at Epcot Center International (Food & Wine Festival 2015).

-Refreshing and checking good performance POS Terminals (Rugged Mobile Tablets) at Disney Spring.

CIGG Consulting & Projects, Lima, Peru (May. 1996 – Dec. 2000)

Analyst-Programmer

-Software developer using RPG400, CL, Visual Basic 6.0 Crystal Report 8.0, Excel, Access, DB2 analyzing and programming specialized software for different companies like Schering, Goodyear, Ransa Comercial, Minera Volcan, Seguros Peruano-Suiza, AFP Nueva Vida, APC, Extebandes.

-Software implementation.

-User Training.

Coke, Lima, Peru (Apr. 1992 – Apr. 1996)

Analyst-Programmer

-Software developer in RPG400, Visual Basic, Clipper, Foxbase, Crystal Report.

-System implementation and installation (BASIS II – Coke Software).

-User Training.

Volvo, Lima, Peru (Sep. 1991 – Jan. 1992)

Developer Training

Supporting software developers in RPG/400, CL.

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