Morgan Dethloff

*** * **** **. ******, CA *****

acyrpa@r.postjobfree.com 909-***-****

Qualifications

Operations Management: Success serving as acting manager and supervising employees to excel and perform effectively. Excel at meeting deadlines to provide reports and audits to upper-level management. Experience training employees and instilling proper customer service skills.

Creative Problem Solver: Proven thinker who handles conflict with ease. Able to settle customer disputes and dissatisfaction in a manner that improves customer’s outlook and retains them as a customer.

Instructional Training: Offer hands-on training and regular developmental sessions to teach new and current employees proper techniques, customer service and appropriate sanitization and sterilization efforts.

Strengths & Accomplishments: Excellent leadership and team-training abilities. Exceptional interpersonal, communication and networking skills. Easily adapt to new situations and learn various methods and procedures quickly. Proficient technical skills, including Microsoft Office Suite and Windows O/S.

Educational Background

Bachelor of Science, Business, Cal Poly State University, Pomona, CA, 2013

Concentration in Human Resources

Associate Degree, Social and Behavioral Studies, Mt. San Antonio College, Walnut, CA, 2007

Professional Experience

vons supermarket – Upland, CA 2004 - Present

Meat Clerk

Manage day-to-day operations of the Meat and Seafood Department in four store locations in the absence of the department manager

Report and release time-sensitive orders and perform weekly, departmental audits that consistently meet corporate-set deadlines

Train new employees on job duties and how to provide top-rate customer service

Conduct product care procedures, ensuring all products are up-to-date and meet company quality

Dedication and work ethic brought invitation to join new team when Haggen merged with Vons Supermarket in 2015

Rejoined Vons in Nov 2015 after Haggen bankruptcy

Courtesy Clerk (2004 to 2004)

Offered high level of customer service to store patrons by bagging groceries, assisting with carrying heavy items and cleaning spills or wet areas that could cause injuries

EL POLLO LOCO – LaVerne, CA 2003 - 2004

Cashier

Part of top-performing team providing excellent customer service to patrons

Accurately took orders, handled financial transactions, provided timely delivery of food and kept cooking area and store clean based on FDA Food Code

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