Education, Customer Service

Cynthia A. White M.Ed.

**** *** ******** ** *** Vegas, NV 89446

720-***-**** *********@*****.***

Motivated to advance society through education, advocacy and sustainable business opportunities.

Proven ability to work with various populations of people to achieve optimal effectiveness.

Vast experience in establishing relationships with stakeholders including, administrators, community representatives, small business in private and public sector.

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Teaching

Experience

Supervisory

Experience

Customer Service

Experience

Denver Public Schools, Denver, Co

Primary School Educator August 2008- May 2011

Advanced degree in teaching primary content and curriculum with an emphasis in culturally and linguistically diverse education.

Residency with Master teacher and author, Reggie Rotuman.

Trained in Backward Design curriculum methods, formative and summative assessment, reading and writing workshop and student skill development.

Extended Research in how boys learn including how to counteract linguistically diverse student populations’ adverse response to traditional education.

Young Men’s Connection, Aurora, CO.

Group Home Supervisor May 2009-August 2010

Supervised adolescent males in group home setting, including overnight.

Tutored in reading and mathematics.

Developed meal plans and instructed nutrition and personal hygiene.

Administered medications

The Children’s Hospital, Denver, CO

October 1996-May 2009

Senior Customer Service Coordinator

Head of administration for daily operation of GI physicians

ensured HIPAA policies were adhered to

Directed recruitment/training for PSC

Supervised preparation for daily clinics

Coordinated all Gastroenterological regional and outreach clinics for specialist

Alorica, Las Vegas, NV

Patient Care Advocate March 2016- current

Answer inbound- calls in call center setting.

Adhere to HIPAA policies and regulation while responding to pharmaceutical calls

Research multitude of insurance benefit plan designs and structures for members.

Exceed company matrix while delivering exemplary customer service

Business

Experience

TymetheInfamous, LLC Consultant

December 20015-current

Subject matter consultant for content design

Advise and inform financial transactions.

Direct and inform potential investment opportunities

Concessions International, DIA/Account Associate

August 2012-November 2015

Accounted and recorded revenue for 13 restaurant location at Denver International Airport

Conducted audits, reconciled airline vouchers, and tracked inventory.

Accounted for $100,000 bank and deposits nightly

Community Service and Associations

Denver Public School volunteer including, PDAC committees

CDAD committees, Several school naming committees, reading volunteer, Principal selection committees, President of High School Alumni Assoc., Vice President of Far Northeast Neighborhood Association, inaugural member of The Denver’s Children's hospital Grass Roots Association.

Education

University of Denver / M.Ed.

Morgridge School of Education

May 2010-August2011, Denver, Co

Primary Education degree with an emphasis in culturally and linguistically education

Advanced studies in teaching boys in the American classroom

University of Denver /B.A

Daniels College of Business

August 1996-May 2000, Denver, Co.

Business fundamentals with values-based leadership learning

Ethics and decision-making.

International studies in American West Indies

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