Customer Service Project Management

AREAS OF EXPERTISE

Program Development

Project Management

Sales and Marketing

Crisis Management

Strategic HR Management

Collaboration

Communication

Workforce Development

PERSONAL SKILLS

Cultural Acuity

Strong Community Focus

Tactful & Articulate

Fluid

PERSONAL DETAILS

Evan Siegel

1202 Fredrick Blvd.

Reading, PA

19605

T: 610-***-****

E: *************@*****.***

Evan Siegel

Program Director

PERSONAL SUMMARY

A highly motivated leader with a proven track record across financial, social service, educational, human resource, and workforce development arenas. Strong communication and interpersonal skills providing for increased morale, creation of strong professional and community connections, and visioning creative, collaborative means to address challenging issues.

Self motivated, and highly skilled in creating forward thinking programs, Evan is currently looking to continue a career in a senior management position.

EMPLOYMENT EXPERIENCE

I-LEAD Charter School – Reading, PA

DIRECTOR, TALENT GROWTH INITIATIVE Sept. 2012 – Oct. 2016

Working as the Director of an internship program focused on project

based service learning, providing workforce development and training to inner city high school students through a global initiative funded by a Fortune 500 Company.

Duties:

Formulation of program direction and strategy.

Collaboration with senior administration for program development.

Marketing directly to business, nonprofit, and local government.

Producing informative, well organized marketing materials and presentations.

Initiating and delivering training to entire student body.

Negotiating project descriptions.

Development of logistics to deliver all interns from classroom to host agency.

Responsible for all Project Management controls.

Implementation of strategic social media initiatives.

KEY SKILLS AND COMPETENCIES

A charismatic but pragmatic leader.

Having a robust and growth-focused approach.

Possessing a proven track record of program creation/implementation.

Proven ability to identify new business partners and opportunities.

Can maintain close relationships with external partners.

Evaluating and decision making.

ACADEMIC QUALIFICATIONS

BS (Summa Cum Laude) Applied Psychology and Organizational Behavior

Albright College 2008-2011

Member of Psi Chi, Alpha Sigma Lambda, and Phi Theta Kappa

PREVIOUS EMPLOYMENT EXPERIENCE

Man Around the House – Reading, PA

SOLE PROPRIETOR 2008-2012

Providing general home repair and remodeling services to an ever expanding customer base. Adept in general contracting, accounts billable/receivable, estimating, marketing, and customer support.

Lexington Capital – Reading, PA

VICE PRESIDENT OF MARKETING 2005 – 2008

As the VP of Marketing, expanding the reach of the Berks County branch of a New York based mortgage brokerage firm. Management of all data, IT, and call center duties also fell under the umbrella of this position.

The Credit Cleaners – Reading, PA

CO-FOUNDER/VICE PRESIDENT OF MARKETING 2007 – 2008

An entrepreneurial venture intending to improve the FICO scores of clients. Efforts coordinated with mortgage brokers, customers, and credit reporting agencies.

Penn Securities – Reading, PA

TRADING DESK/ASSISTANT BROKER 2004 – 2005

Sales assistant, brokerage assistant, client data management, all with a strong focus on customer service.

COMMUNITY ORGANIZATIONS/COMMITTEES

Rotary Club of Reading

City of Reading Holiday Committee

Mt. Penn Preserve

Main Street Art Initiative

Greater Reading Immigration Project

Greater Reading Young Professionals

BOARD PARTICIPATION

Mentors For Berks Youth

Marketing Committee Chair

LICENSES PREVIOUSLY HELD

Series 7 Securities License

Series 66 Securities License

Life, Accident, Health Insurance License

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