Angelo Romeo

** ******** ***. ● Fairlawn, OH ****3 ● 330-***-**** ●acyrou@r.postjobfree.com

Senior Technical Customer Service Representative/Inside Sales ~ Customer Service Representative ~ Account Executive ~ Customer Service Manager ~ Inside Sales & Loan Associate

● Over 20 years experience in customer service. ● Able to develop and maintain new processes

● Familiar with technical documentation. ● Strong background in business and sales.

● Hard working, detail oriented, able to multi-task. ● Adept at MS Office, and Excel.

Professional Background and Accomplishments

Customer Service

Account manager for company’s largest customer.

Responsible for all aspects of customer service including order processing, telephone support, expediting, and tracking.

Supported outside technicians and sales team.

Served as first point of contact between warehouse and customer service group.

As a Senior Customer Service Representative, created spreadsheets to organize data for management team.

Coordinated multiple projects simultaneously in a deadline driven atmosphere.

Part of new software implementation team.

Responsible for researching, prospecting, and cold calling new companies for potential business opportunities.

Purchasing all expedited sales orders.

Maintained schedule for releasing customer blanket purchase orders, as well as, tracked accounts and updated blanket orders to reflect new pricing and release dates.

Handled special projects for Service department from purchasing of the material needed to the final billing phase.

Account manager for our Mexico, and Canadian distribution offices.

Customer Service Manager

Managed six customer service representatives.

Liaison between sales force, vendors, and customers.

Coordinated all projects and services including product research, purchasing, tracking, and billing of all material and labor per job.

Established inventory program to track all purchasing, billing, stock levels, and warranty labor and material.

Relieving inventory and invoicing using computer system and Macintosh.

Training and hiring of all representatives.

Verifying and updating warranty work. Special promotions, marketing reports and special pricing on certain products. Having total company product knowledge.

Initiated a Company Handbook.

Employee History

Senior Technical Customer Service Representative/Inside Sales, Kolbus America, Inc. Cleveland, OH (2004 – Present)

Office Manager/Marketing Representative, Daycorp Mortgage, Middlefield, OH (2000 - 2004)

Customer Service/Inside Sales, Struers, Inc., Westlake, OH (1994 – 2000)

Customer Service Manager/Marketing Representative, Vax Appliances, Inc., Macedonia, OH (1992 – 1994)

Computer Skills

Microsoft Office, Max Exact software, Platinum, SAP, MAS500 software, and Saleslogix.