Andrés Elizondo Guerrero
Heredia, Costa Rica
Phone (506-****-**** - (506-****-****
Email: ******.********@*****.***
Professional Profile:
Master ́s Degree in project management with 9 years’ experience in IT implementations and continuous improvement processes. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives. Teamwork and leadership, conflict management and problem solving of high- impact projects for the company.
Work Experience
Hewlett-Packard Enterprise August 2015
Implementation manager
Responsible for external clients’ implementations of the HPE's electronic asset management system. Management of 2 to 4 projects simultaneously, each of them with a budget of $ 250,000 USD, leading teams from 5 to 10 people worldwide. Customer relationship management throughout the implementation process.
Projects completed under original budget (between 70% and 80% of the budget) and within the established time frame.
Wal-Mart, Costa Rica July 2010 – January 2015
Compliance and reporting systems Manager Nov 2013 – Jan 2015 Responsible of corporate compliance systems, managing external supplier’s relationship, supporting continuous improvement process in Central America’s stores and providing reports for senior management team regarding findings and resolution process. Implementation’s portfolio budget of $ 400,000 USD.
Implemented the first corporate compliance systems in Central America which helped to improve control and resolution time of compliance findings.
Created and managed new compliance reports used by the Directors and Compliance Vice President of Latin America for continuous improvement follow up
Coordinated with senior management team the implementation of continuous improvement process in more than 700 stores in Central America, achieving a 40% reduction of findings within a year. Real Estate Project Manager Jul 2010 – Nov 2013
Coordinate real estate project’s portfolio of Central America, leading project planning process, controlling execution phase of the projects and generating weekly reports of projects status for Real Estate Vice-president and senior management team.
Implemented new project portfolio administration system, migrated information to new systems and trained teams on the new tools for project management.
Assisted in the update and creation process of policies and procedures for Central America Real Estate Department.
Improved project monitoring process, as all related tasks and owners were mapped and more accurate schedules were developed.
Andrés Elizondo Guerrero
Heredia, Costa Rica
Phone (506-****-**** - (506-****-****
Email: ******.********@*****.***
Hewlett-Packard Costa Rica July 2006 – March 2010
Software development Project Manager Aug 2008 – Mar 2010 Leading a team of 10 developers, managing project portfolio of printer driver’s development.
Implemented agile methodologies for printer driver development process, improving quality assurance process and reducing defects in each interaction by 20%.
Led the migration of the development team to India, providing the training with minimal impact on the delivery of each project.
Created a new quality assurance plan according to the new agile methodology. Technical Lead ` Oct 2007 – Aug 2008
• Coordinated reengineering process of Printers packages management system, from VB6 to C # ASP.Net.
• Automated support process for Printer’s Installation packages, increasing productivity by 30% Incident Management Specialist Jul 2006 – Oct 2007
• Assisted in the transition of support services for 110 applications from HP U.S.A. to HP Costa Rica.
• Assisted in the transition of support services, training new support teams and updated technical documentation of applications.
• Supported several applications of HP printer manufacture plant. V.I.A. Information Tools November 2005 – July 2006 Jr Software Developer
Developer of accounting and financial applications for Martin Group Company
• Supported in the requirements gathering for new accounting software
• Supported and developed the new accounting system for Martin Group Inc. using win forms, MS Visual Basic 2005 and Sql Server 200
Digital Gaming Solutions (D.G.S) December 2004 – November 2005 Jr Software Developer – WebMaster
Web developer for financial and transactional module between customers and the company.
• Developed, implemented and supported the cashier system for more than five online casinos using MS SQL Server 2000, ASP.NET and web services.
• Implemented the new money transfers web services for the cashier system.
• Developed and supported a loan systems using ASP.Net, Web Services, MS SQL Server INSYDE S.A. January 2004 - November 2004
Jr. Software Developer
Web developer and support for stoke market module for financial customers.
• Migrated database SQL Server 2000 to SYBASE 9 for the Bank Popular de Costa Rica.
• Migrated database SQL Server 2000 to Oracle 8i at Cathay Bank.
• Developed and support the Stock Market web-system of Cathay Bank, using ASP and Oracle 8i Andrés Elizondo Guerrero
Heredia, Costa Rica
Phone (506-****-**** - (506-****-****
Email: ******.********@*****.***
Education
M.S.C. Project Management (MATI) Universidad Nacional de Costa Rica, Heredia Costa Rica, 2009 Bachelor degree in System Engineer, Universidad Latina de Costa Rica, San José, Costa Rica 2005 Speak Plus Program –TOEIC Certification, Centro Cultural Costarricense Norteamericano, San José Costa Rica, 2009
Composite UI Application Block + Smart Client Software Factory Development, Cenfotec, San José Costa Rica, 2009
Improving Business Relationships through better communication, Teleios Consulting, San José Costa Rica, 2008 ITIL Foundation Certification, Prometric, San José Costa Rica, 2006 Ongoing training
PMI certification
Business English Program, Centro Cultural Británico Other courses
• Building productive stakeholder relationships.
• Controlling and closing a project.
Technologies
Project Managment Design:
• Microsoft Office Project UML
• Microsoft Office Sharepoint
• PMBOK
• Agile/Scrum
Programming:
• MS Visual Studio.NET, 2003 &
2005
• Java, JSP, JavaScript
• ASP, ASP.NET, Web Services
• HTML, XML
Database:
• MS Sql Server
• Ms Access
• Oracle Business Intellingence
• Power BI
Web Servers: Quality Assurant:
• I.I.S. HP Quality Center
Continues Improvement
RSA Archer Governance
References available upon request.