Sales Administrator

MELODY PAULUS

**** *. ******* *** 319-***-**** ******.******@*****.***

Sales Administrator

Hands-on, Engaged Leadership Solutions-focused customer service representative

Experienced client-facing customer service representative with proven track record of revenue growth and profitability; consistently exceeds goals and expectations. Manages medium to large complex accounts and develops long-term mutually-beneficial client relationships. Leverages cross-functional team collaboration to produce transformational results. Instills a fun work environment; creating a productive atmosphere that comes to resolutions quickly and professionally.

AREAS OF EXPERTISE

Employee Training & Assessment Employee Evaluation, Team Building & Conflict Resolution

Trusted, Collaborative Strategist for Clients Assessment & Implementation of Lean Production

PROFESSIONAL EXPERIENCE & KEY ACHIEVEMENTS

Sky Factory, Fairfield, IA 2007 – Present

Manufacturer of decorative ceiling & wall installations: www.skyfactory.com

SKY DESIGNER/SALES ADMINISTRATOR

Responsible for international & domestic healthcare facilities and commercial business accounts

I conduct client needs analysis, develops design layout according to client strategy.

Assist clients with their consumer/user engagement strategy; specifically helping healthcare facilities create spaces that trigger beneficial “relaxation responses for mind and body” with Sky Factory products.

I manage accounts including overseeing budgets, manufacturing and production.

Provides lifetime customer service leading to effective retention of client base & improved client relationships

Serves as key liaison at industry tradeshows, soliciting new business, networking, and creating booth displays

I provide shipping quotes for international and domestic orders. I use FEDEX, UPS, USPS, YRC, SAIA, and Schenker.

Update and maintain CRM database: Maximizer and QuickBooks.

I take calls for any problems on the field, and make the appropriate work orders for production and salesperson.

I conduct tradeshows for the company; both set up, presentation, and tear down.

I make all of the sales quotes for the company; both domestic and international.

I help with production in making light boxes, pack tiles; clean aluminum frames, and assists in assembly of led lighting strips.

I interview and train new hires for the sales position. I work with them for 3-4 months with quotations, order taking, quotes, answering phones, and the CRM database (Maximizer and Quickbooks).

McGregors Furniture, Burlington, IA 2002 – 2007

Iowa's oldest family-owned furniture store

OFFICE ASSISANT/FLOOR SALES ASSISTANT

Managed office processes and assisted sales team; oversaw team of five

I managed warehouse team of five, ensuring on-time construction and delivery of furniture.

I was responsible for shipping and receiving scheduling, monitored and expedited repairs and status of work orders.

Trained employees on creating aesthetic furniture displays and other office procedures/functions.

Assisted customers with financing options, including new credit accounts.

Supported team with furniture floor sales as needed.

Created all floor displays and tagged/ stock furniture when need be.

I helped with unloading the truck and arranging the warehouse.

I managed payroll on a weekly basis.

TECHNICAL PROFICIENCIES: MS Office: Excel, PowerPoint, Word

EDUCATION

B.S. double minor: Business Management & Criminal Justice

Western Illinois University, Macomb, IL

Alpha Kappa Delta – Sociology Honor Society

VOLUNTEERISM & AFFILIATIONS:

Volunteer coach YMCA boys’ soccer.

Volunteer at Sky Factory’s Sustainability Research Institute organic farming.

Volunteer at the Burlington High School free Thanksgiving dinner.

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