Sales Customer Service Executive Assistant
Resume:
Leslie H. Johnson
Baltimore, Maryland 21207
*********@*****.***
CAREER SUMMARY
Driven professional seeking a challenging position where my experience, abilities, positive and professional work ethics can be fully utilized. The preferred position should provide an atmosphere of growth and advancement.
PROFESSIONAL EXPERIENCE
M&T Insurance Agency (subsidiary of M&T bank) 2012 to present
Spending Account Specialist, HSA/HRA/FSA
Assist potential new customers with set up of HSA, HRA, or FSA account
Assist employers (various companies) with complete set up of accounts for employees
Oversee the Customer Service center to insure procedures are properly performed
Run reports for employer groups quarterly or as needed
Assist Business Bankers and Brokers world-wide with all new client inquiries
Provident Bank (now M&T Bank) 1999 to 2012
Provident Bank was one of the largest independent commercial bank headquartered in Maryland, with more than $6.4 billion in assets. Serving individuals and businesses in Greater Baltimore, Greater Washington and Central Virginia with a network of nearly 150 branches.
Senior Sales Coordinator (2007 to present)
Handled up to 100 calls a day from Health Savings Accounts customers and business partners
Established 600 business partnerships to fund Health Savings Accounts to employees
Restructured business processes allowing the first satisfactory audit in 2 years
Reported to management new insurance broker enrollment, broker contracts and referrals, and issued all compensation due to brokers
Division Administrator II (1999 to 2007)
Provided professional support for the Managing Director of the Consumer Lending Division and the Senior Vice President of Small Business Banking
Maintained calendars using Outlook and supported 10 direct reports
Coordinated meetings and off-site events
Prepared Excel reports on sales data and maintained records for tracking purposes. Typed letters and memos in Microsoft Office. Maintained accurate filing system
Executive Administrator 1993 to 1999
Peak Technologies
PEAK Technologies is the industry's most trusted and experienced international systems integrator of supply chain automation and inventory management solutions delivering tangible return on investment to some of the world’s largest companies. In 2007, the company generated $60M in revenue.
Reported directly to Executive Management -- Vice President, General Manager and Chief Operating Officer
Made travel arrangements; coordinated conference calls, employee training and off-site meetings
Leslie H. Johnson 410-***-**** Page 2 of 2
Maintained calendars for all 3 executives, scheduled appointments for internal and external clients, answered direct customer phone calls and handled all correspondences from Executive Management
Responsible for special projects, ordering supplies and maintaining accurate filing system. Developed presentations using PowerPoint. Generated and distributed Sales Report for sales team. Maintained inventory levels for sales team
Receptionist Secretary 1991 to 1993
Diamond Comic Distributors
Diamond Comic Distributors is the nation's largest distributor of comic books and has annual sales revenue that exceeds $400M. The company also sells graphic novels and related collectibles to comic bookstores and bookstores nationwide.
Welcomed guest in a professional manner
Answered approximately 200 calls daily and directed to the proper person
Updated weekly bulletin from the Operations Manager and distributed to 20 Diamond offices
EDUCATION
University of Phoenix Major: Bachelor of Science – Business Management (currently)
Watterson Skills Center Major: Clerk Typist
Northern High School Major: College Preparatory
Fred Pryor Seminar Success Skills for Secretaries, Administrative Assistants and Support Staff
Strong References – Gladly Provided
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