Customer Service Engineer

A.MALKAR THOUFICK

***, ********* *********, *** *****, Mobile: +919********* Stedford Hospital Road, Ambattur, Email: **********@*****.*** Chennai_600042.

OBJECTIVE

Looking for an opportunity to work in creatively challenging environment and utilize my technical abilities and skills towards achieving the goals of the organization. Flexibility of working well as part of a team and independently.

EDUCATIONAL PROFILE

B.E in Electronics & Communication Engineering from SBM College of Engineering & Technology, Dindigul, Tamil Nadu (Affiliated to Anna university, Chennai) with 73% in 2014.

Higher Secondary Education from St.Soosaiyappar Higher Secondary School, Dindigul, Tamil Nadu with 65% in 2010.

Secondary Education from St.Mary’s Higher Secondary School, Dindigul, Tamil Nadu with 76% in 2008.

WORKING EXPERIENCE

Worked as a RF Beat Engineer in Reliance Jio Infocomm Limited, Chennai from October 2014 to April 2016.

Worked as a FR Field Engineer in Airtel Broadband (Adecco India Pvt Limited), Chennai from July 2016 to November 2016.

CURRICULUM PROJECT

TITLE :Self Repairing Digital System with Endocrine Cellular

Communication System.

ORGANIZATION :SBM College of Engineering and Technology, Dindigul.

DURATION :6 Months

ABSTRACT :In this study, researchers proposed a system inspired by endocrine cellular communication which simplifies the rerouting process in two ways by lowering the hardware overhead along with the increasing size of the circuit and by reducing the hardware unutilized for fault recovery while maintaining good fault coverage.

PROJECT EXPERIENCE AT JIO4G :

PROJECT #1:

Title : Drive Test

Environment : Net velocity Application (version 4.2.2)

Duration : October 2015 to May 2015

Role : Team Player

Description : Evaluate the Internet speed in Jio 4G VoLTE sim with VoLTE Handset, To check the corresponding Cluster Uploading speed and Downloading Speed via Netvelocity Drive Test application.

PROJECT #2:

Title : ACME Call Testing

Environment : Call Tracer Application (version 7.23)

Duration : June 2015 to December 2015

Role : Team Player

Description : To check the quality of the voice call for VoLTE compatibility both Incoming and Outgoing Scenario’s and to find out the particular Indoor and Outdoor Network strength, Call Dropped places are recovered via Latitude and Longitude of the place.

PROJECT #3:

Title : LSFT Application Testing

Environment : Jio Beat, Jio Play, JioMags, Jio Chat, Jio-On-Demand.

Duration : January 2015 to April 2016

Role : Team Player

Description : To find every application’ performance in Jio 4G Network, to contribute the application’s errors and Update the all applications from the test cases failure reasons to follow with Excel Sheet.

EXPERIENCE AT AIRTEL:

The day-to-day duties of mine vary by whether they work on routing at the central office or performing services on-site. Those who work at the central office or switching hubs destination and troubleshooting central problems. Daily duties for Field Engineers:

Correction and repair of Client’s broadband service,

Equipment troubleshooting,

Customer service and education,

Detailed record keeping.

AREA OF INTEREST

VLSI,

Microwaves,

Telecommunications,

Signals and Systems.

EXTRA FOCUS

Presented All India General Knowledge Test wing of USO in 2008 with 73%.

Completed Type Writing English Junior Grade at the Government Technical Examinations in 2007 with First Class.

Presented Paper on “Thin Film – The Trend of The New World” in Angel College of Engineering and Technology, Tirupur, Tamil Nadu in 2011.

Participated National Level Seminar “Design and Verification Methodology for VLSI using EDA Tools” in N.S.N College of Engineering and Technology, Karur, Tamil Nadu in 2014.

TECHNICAL CERTIFICATION

Completed Diploma in Hardware and Networking Technology in 2012 with 85%.

Completed IBM Mainframe Training in ALCHEMY SOLUTIONS, Bangalore.

PERSONAL PROFILE

Father’s Name :- S. Abdul Hakkeem

Date of Birth :- 19-01-1994

Language Known :- Tamil & English

Marital Status :- Single

Permanent Address :- 17/F, Seeni Rowthar Cross Street,

Nagal Nagar,

Dindigul,

Tamil Nadu,

Interest & Hobbies :- Cricket, Carrom, Chess and badminton

DECLARATION

I hereby declare that the above-furnished details are true to the best of my belief and knowledge.

Date: Sincerely yours,

Place: Malkar Thoufick A

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