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Customer Service Real Estate

Location:
Crystal Lake, IL
Posted:
February 10, 2017

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Resume:

Robert Wilson

*** **** ** *****: 815-***-****

Crystal Lake, IL 60014 Email: acyrmx@r.postjobfree.com

Writer & Editor

A top-performing writer & editor credited with successfully managing a national publication combining industry knowledge, marketing and business development expertise to deliver revenue growth in highly competitive publishing markets. Ten plus years of experience has developed an expertise in writing for professional markets and editing third-party content with a proven track record of flexibility and a strong ability to quickly adapt to change.

Areas of Expertise

Legal Writing

Tax and Accounting

Strategic Planning/Analysis

Journal Management

Publishing

Competitive Intelligence

Content Management

Ghostwriting

News Writing

Managing Newsletters

Proofreading

Customer Service

Key Skills Assessment

Publication Management – Develop and implement strategic avenues to aggressively improve quality and content of national publication while cutting costs and delivering on time variables.

Editorial Proficiency – Committed to editorial excellence through the exchange of knowledge, experience and goal sharing to optimize online content and drive sales.

Professional Experience

Wolters Kluwer, CCH, Riverwoods, IL 2005 – PRESENT

Writer/Analyst, Editor of Journal of State Taxation

Create new online editorial content and tools to implement major overhaul of business platform. This includes updating the underlying material and presenting it in a new and dynamic format to facilitate more efficient research by users.

Serve as editor of the Journal of State Taxation, a quarterly publication as well as State Tax Review, a weekly news publication, and was formerly a Tax Day editor, responsible for overseeing the daily state tax newsfeed.

Increased revenue for the Journal of State Taxation by 15% while cutting overhead costs to help company meet year-end financial numbers.

Write articles explaining complex tax issues while maintaining and updating online and print material to reflect any changes in state tax laws.

Create training material and train new hires.

Provide excellent customer service by answering technical questions for customers to provide them with same-day answers.

Recognized for outstanding work several times and received yearly salary advances every year, including years in which only top-performers received salary advances.

Law ElderLaw, LLC, AURORA, IL 2012 – 2013

Lead Writer/Researcher for American Bar Association Book Project

Oversaw the process of writing a book for the ABA, Alzheimer’s and the Law, designed to educate attorneys on how to deal with legal issues associated with clients with Alzheimer’s disease. The book was published in 2013 and is scheduled for an update in 2018.

Created the outline and schedule for the book, managed a team of researchers, worked closely with the attorney authors and kept everything and everyone on schedule by creating an efficient working environment for everyone. I conducted interviews with the book’s authors, other attorneys and various experts in many different fields and researched several legal issues dealing with dementia.

Wrote the majority of the material for the book, edited the material written by the authors and blended the material into one manuscript.

Chartwell Inc., Atlanta, GA 2005 – 2005

Editor/writer

Wrote and edited the Metering and Customer Care newsletters and year-end Journal.

Identified current and emerging utility issues, conducted interviews with industry professionals and included the relevant portions of the interviews into journal articles.

Prepared and led discussion groups at various industry conventions.

ekonomou atkinson & lambros, llc, Atlanta, GA 2003 – 2005

Attorney

Represented the Georgia Real Estate Commission in numerous administrative hearings and argued cases before administrative judges.

Drafted pleadings, motions, administrative orders, discovery requests and responses and various memoranda for commercial litigation, securities litigation, real estate regulatory actions, and government regulatory actions.

Audited cemeteries and charities for the Georgia Secretary of State’s Office and uncovered fraud. Audit investigations led to injured parties receiving financial reimbursement and various charities being banned from mailing material to Georgia residents.

Conducted extensive legal research on my own caseload as well as for the partners.

Education & Training

Doctorate of Law, Cumberland School of Law, Birmingham, AL

Bachelor of Arts, History, Clemson University, Clemson, SC



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